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Issue with Samsung Cascade System

 
Air Source Heat Pumps (ASHPs)
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 Renewables345
(@renewables345)
Active Member Member
Joined: 11 months ago
Posts: 10
Topic starter 02/08/2026 10:50 am   [#3122]

Hi,

 

I'm looking for some help on a Samsung Cascade system. We've just finished an install of 2x Samsung 12kW R32 HT Three Phase units, and are having trouble setting up, and keeping the system running.

 

We currently do not have the flow sensor cables installed due to how short they are, we don't get an E911 Low Flow and it currently reads 80l/min, Samsung cannot confirm if this is an issue. Is there an easy way to extend these, the thermistor cables are all 10 times longer than needed so not sure why the sensors are so short in comparison?

 

We have commissioned the system and tried running it, but the pumps turn off after just a couple of minutes, nothing has reach temperature and we've had the same issue in both heating and hot water.

 

Has anyone got an ideas?

 

Appreciate any help

 

 



   
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