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[Sticky] Forum updates, announcements & issues

Anonymous · 2022-03-17T07:59:46Z

As the site continues to grow and attract new users, we’ve had to ramp up security to protect the site and its users. As a result, we’ve implemented some new security features, especially around user passwords. We are also now aligned with third parties that will inform you if your passwords have been compromised elsewhere on other sites as part of data leaks to protect your account here, and you will not be able use that password on this site.

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Morgan

(@morgan)

Noble Member Member

Joined: 5 years ago

Posts: 676

06/01/2024 6:33 pm

😂

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3772

06/01/2024 9:11 pm

It’s the same old nonsense. The sales guys do the selling and promising, then nothing happens. I’ll give them into the working week to get it done. If it’s more promises and no action I’ll shift to different hosts entirely.

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Abernyte

(@abernyte)

Honorable Member Member

Joined: 3 years ago

Posts: 246

07/01/2024 11:39 am

I notice that the site is generating an error in developer tools.

Ignore the first 20 or so which is my browser blocking the twitter and google trackers but the last entry which is a Jetpack issue. Try switching it off and see if the forum behaves properly.

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Derek M

(@derek-m)

Illustrious Member Member

Joined: 5 years ago

Posts: 4427

07/01/2024 6:16 pm

Posted by: @editor

↑

It’s the same old nonsense. The sales guys do the selling and promising, then nothing happens. I’ll give them into the working week to get it done. If it’s more promises and no action I’ll shift to different hosts entirely.

Since the website host started 'improving' performance, it is now decidedly worse. Would you please ask them to get their act together, or hire someone who knows what they are doing.

This post was modified 2 years ago by Derek M

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3772

07/01/2024 9:22 pm

@abernyte, thanks for that. I’m hoping that we transition to the new servers this week, which will result in a big performance boost. Jetpack is quite important for the site from a security perspective, but I’ll turn off their “boosts” which shouldn’t be required on the new server.

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Subscribe and follow our Homeowners’ Q&A heat pump podcast

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3772

09/01/2024 3:37 pm

I have temporarily re-opened the forums. The data migration is taking a lot longer than expected due to the size of the site. At the moment, you will not be able to upload images to the site and you might get occasional errors. I am at the mercy of the hosts while this happens and I'm really hoping that this process finishes in the next 24 hours, but it is out my hands and control.

Thanks for your patience, and should hopefully be worth it because they new servers should be 40X faster than the current ones.

Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3772

11/01/2024 10:53 am

I can confirm yet again that incompetence is down to individuals – we got very unlucky with the person that was assigned to our data migration at our web hosts. They royally bodged our first migration of My Home Farm, and I have escalated this through multiple layers of complaints. I can see that Renewable Heating Hub is creaking, and I am awaiting a call back from a supervisor regarding the pending move of this site. I'm still unsure when the switch will occur, but we are working on getting this done because it should vastly improve your experience on this site. Thanks for your patience everyone.

Get a copy of The Ultimate Guide to Heat Pumps

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Transparent

(@transparent)

Illustrious Member Moderator

Joined: 4 years ago

Posts: 2760

11/01/2024 11:04 am

My tabs on the main forum site are updating fast (11:00 11-01-24).
Is it possible they've read your message here just 10-mins ago and decided to find a competent individual?

Let's just try re-editing this post,

and throw in a random graphic

undefined

OK. So we still can't add graphics.
they appear as "undefined".

That's going to hamper me more than most others 🤔

This post was modified 2 years ago 2 times by Transparent

Save energy... recycle electrons!

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3772

11/01/2024 2:51 pm

@transparent, wishful thinking – just spoke to a third supervisor, and still no clue when the migration will happen. It's farcical. Site's loading faster because My Home Farm has moved already, which is also high traffic.

Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3772

11/01/2024 8:43 pm

So I'm very pleased to say that we finally got escalated to an excellent team in the end, and the site is now running on a super glitzy, shiny, fast server, and the response and load times should be a lot quicker. There are still a few odds and ends on the backend that need to be polished up, and that'll now all happen in the background, but there should be no more load and connection errors going forward.

Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast

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Derek M

(@derek-m)

Illustrious Member Member

Joined: 5 years ago

Posts: 4427

11/01/2024 8:52 pm

Posted by: @editor

↑

So I'm very pleased to say that we finally got escalated to an excellent team in the end, and the site is now running on a super glitzy, shiny, fast server, and the response and load times should be a lot quicker. There are still a few odds and ends on the backend that need to be polished up, and that'll now all happen in the background, but there should be no more load and connection errors going forward.

Maybe the original team should re-train as heat pump installers, they would probably fit in quite well. 😋

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3772