Forums

Forums
Renewable Heating
Air Source Heat Pum...
Vaillant Aerotherm ...
 
Notifications
Clear all

Vaillant Aerotherm Plus

 
Page 1 / 2
Air Source Heat Pumps (ASHPs)
Last Post by Mars 4 years ago
18 Posts
4 Users
20 Reactions
4,270 Views
RSS
 witchcraft
(@witchcraft)
Reputable Member Contributor
Joined: 4 years ago
Posts: 91
Topic starter 27/09/2021 8:37 am  
IMG 6507

 

Can some one with an Aerotherm Plus please take a picture of the electrical connection cover on the back of their external unit please.  Mine has been properly bodged (not even screwed up) and isn't neither weather or gas proof (install manual says it should be both).  I'd like to show the company that did mine what a good one looks like.

Thanks

IMG 6506

 


This topic was modified 4 years ago 2 times by witchcraft

   
👍
2
Quote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3563
27/09/2021 2:06 pm  

I'll ask Vaillant directly if they can be of assistance. 


Buy a copy of the The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
👍
2
ReplyQuote
 witchcraft
(@witchcraft)
Reputable Member Contributor
Joined: 4 years ago
Posts: 91
Topic starter 27/09/2021 2:08 pm  

@editor Thanks :-). I'd be very interested in what they say.



   
👍
2
ReplyQuote



Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3563
11/10/2021 10:38 pm  

@witchcraft, Vaillant have suggested you call their homeowner team on this number to get advice: 0344 736 0049

 

 


Buy a copy of the The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
ReplyQuote
 witchcraft
(@witchcraft)
Reputable Member Contributor
Joined: 4 years ago
Posts: 91
Topic starter 12/10/2021 5:15 am  

@editor Thanks



   
ReplyQuote
 sav0
(@sav0)
New Member Member
Joined: 4 years ago
Posts: 2
12/10/2021 1:57 pm  

My 7kw aerotherm plus heat pump has a metal clip at the top and just 2 screws at the bottom



   
👍
2
ReplyQuote
 CeeBee
(@ceebee)
Eminent Member Member
Joined: 5 years ago
Posts: 10
12/10/2021 3:21 pm  

Hi, apparently this 'bodge' is common, it happened to ours last winter but we werent aware until it ceased working when it was really cold 🙁 the installer prozed that panel off then balanced it back in place and didnt tell anyone! Water got in and shorted it. We had to have vailant out with a new part, it took a while to order and replace too. Once undone the panel slots in with clips so it fits flush, so it needs to fit snuggly or if they have broken it like ours was you need to make it weather proof now and get them to replace asap . will get you a photo of ours if still needed



   
👍
4
ReplyQuote
 witchcraft
(@witchcraft)
Reputable Member Contributor
Joined: 4 years ago
Posts: 91
Topic starter 12/10/2021 3:23 pm  

Thanks CeeBee yes a picture would be appreciated.

I assume Vaillant charged for the part and if so did the installer pick up the tab?


This post was modified 4 years ago by witchcraft

   
ReplyQuote
 CeeBee
(@ceebee)
Eminent Member Member
Joined: 5 years ago
Posts: 10
12/10/2021 4:12 pm  

@witchcraft Vailant covered the cost of the part and repair although we felt the installer should have really, it was quite obvious that prizing it off wasnt going to end well

vailant 2
vailant 1

Hope these help



   
ReplyQuote



 witchcraft
(@witchcraft)
Reputable Member Contributor
Joined: 4 years ago
Posts: 91
Topic starter 12/10/2021 4:16 pm  

@ceebee Thanks they do a great deal

Cheers,

 

Mark



   
👍
2
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3563
13/10/2021 8:29 am  

@ceebee, good to know Vaillant offer this support. Many of the major heat pump manufacturers don’t extend the same level of support. 


Buy a copy of the The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
ReplyQuote
 witchcraft
(@witchcraft)
Reputable Member Contributor
Joined: 4 years ago
Posts: 91
Topic starter 04/11/2021 10:51 am  

They won't now - its an installer issue.  I spoke to them to confirm



   
ReplyQuote
Page 1 / 2
Forum Jump:
  Previous Topic
Next Topic  



Share:

Join Us!

Podcast Picks

Latest Posts

Click to access the login or register cheese
x Powerful Protection for WordPress, from Shield Security
This Site Is Protected By
ShieldPRO →