Forums

Search with Wattson
Forums
Renewable Heating
Air Source Heat Pum...
Vaillant Aerotherm ...
 
Notifications
Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Vaillant Aerotherm Plus

 
Page 2 / 2
Air Source Heat Pumps (ASHPs)
Last Post by Mars 5 years ago
18 Posts
4 Users
20 Reactions
5,403 Views
RSS
 CeeBee
(@ceebee)
Active Member Member
Joined: 5 years ago
Posts: 10
04/11/2021 12:09 pm  

@witchcraft Thats not good, but understand from their perspective if installers arent taking care and fitting correctly. doesnt help you though. Whats your installer saying, hope they are not the ones we used



   
ReplyQuote
 witchcraft
(@witchcraft)
Estimable Member Contributor
Joined: 5 years ago
Posts: 91
Topic starter 04/11/2021 12:20 pm  

@ceebee They were saying the bodge job I had was OK (which was not Vaillant's view) both the idiot who did it and the director who was dealing with it have left the company and the new person dealing with my issues has yet to respond.



   
👍
2
ReplyQuote
 CeeBee
(@ceebee)
Active Member Member
Joined: 5 years ago
Posts: 10
04/11/2021 2:38 pm  

@witchcraft We had similar issues, the installer blamed us, the electrician then vaillant, anyone but themselves, even once it was obvious it was clearly their incompetence it was then a design fault. Hope they sort it out soon for you as you dont want water in there especially as its getting colder now



   
👍
2
ReplyQuote



Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4550
04/11/2021 10:36 pm  
Posted by: @witchcraft

@ceebee They were saying the bodge job I had was OK (which was not Vaillant's view) both the idiot who did it and the director who was dealing with it have left the company and the new person dealing with my issues has yet to respond.

That is outrageous. Can you please remind me if your installers were MCS accredited? If they were, you must call the MCS and lodge a formal complaint. Also, if they were, you will have insurance that will cover work to rectify the problem. But your starting point must be the MCS.


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our YouTube channel!


   
👍
2
ReplyQuote
 witchcraft
(@witchcraft)
Estimable Member Contributor
Joined: 5 years ago
Posts: 91
Topic starter 05/11/2021 7:31 am  

@editor Yes MCS registered and warned that it will go to MCS if not sorted.  Its appalling but if their new team fix it without further unpleasantness it avoids me having to have a fight.  I'll keep you informed. 



   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4550
05/11/2021 3:37 pm  

@witchcraft, sensible approach. I hope you can get it sorted with minimal fuss.


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our YouTube channel!


   
ReplyQuote



Page 2 / 2
Forum Jump:
  Previous Topic
Next Topic  



Share:

Join Us!

Worth Watching

Latest Posts

Click to access the login or register cheese
x Powerful Protection for WordPress, from Shield Security PRO
This Site Is Protected By
Shield Security PRO →