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Name and shame heat pump installers that have done shoddy work

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Mars
 Mars
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If you've had an unacceptable or poorly installed heat pump this is the forum to name and shame those installers. Too many homeowners are reluctant to name installers that have done shoddy work and who do not want to rectify their poor quality, third-rate work, but it's essential we start weeding out the poor ones. 

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Graham Hendra
(@grahamh)
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Mars this is tempting, but im not dishing the dirt. I know some amazing installers too.

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Heat pump expert


   
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Morgan
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@grahamh 

😂😂😂

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.


   
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(@witchcraft)
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 Here goes, Greenfoot Heating Solutions (Sawbridgeworth) - can't make MMSP work, Vaillant pump fitted incorrectly, carpet ruined, now comms have ceased.  MCS case and court case to follow.

This post was modified 2 years ago by witchcraft

   
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Mars
 Mars
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@witchcraft, how have you found the process with MCS? Have they been helpful in guiding you through the process? Intrigued about the potential court case. I assume that mediation is not goin well. 

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU

Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk


   
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(@witchcraft)
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@editor MCS, complaint needs to go in again, their website just froze after I pressed "submit" earlier.  Mediation, No idea, the installer has gone quiet on me hence the small claims court

 


   
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Mars
 Mars
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@witchcraft, how annoying about the site freezing. Please keep updating us, as I’m very curious to see how this all plays out, especially with MCS.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU

Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk


   
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(@witchcraft)
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@editor MCS Finally got a MCS form submitted and sent in the forms for the county court


   
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Mars
 Mars
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@witchcraft, we’ll done. I look forward to seeing how long it takes to get a MCS response.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU

Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk


   
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(@witchcraft)
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MCS promised a response in two working days on the 22nd, as yet I have heard nothing.  Not a good start.

 


   
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Mars
 Mars
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@witchcraft, thanks for the update and I'm very interested to see how this all plays out.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU

Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk


   
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(@witchcraft)
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@editor Well I have received a contact from the MCS people (after I emailed them to chase).  

Sadly the complaint form still doesn't work (I have a fully up to date and standard Mac so surely it should work?!). I'm awaiting their reply as to how I can raise a complaint with them.

 While I am happy with the heat pump itself I'm beginning to utterly despair of my ruddy installer and pretty much everything else in the arena.


   
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