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Name and shame heat pump installers that have done shoddy work

 
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Air Source Heat Pumps (ASHPs)
Last Post by Mars 4 years ago
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Mars
 Mars
(@editor)
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Topic starter 14/03/2022 9:25 am  

If you've had an unacceptable or poorly installed heat pump this is the forum to name and shame those installers. Too many homeowners are reluctant to name installers that have done shoddy work and who do not want to rectify their poor quality, third-rate work, but it's essential we start weeding out the poor ones. 


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name and shame heat pump installers
Graham Hendra
 Graham Hendra
(@grahamh)
Estimable Member Member Professional Installer
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Posts: 110
14/03/2022 3:54 pm  

Mars this is tempting, but im not dishing the dirt. I know some amazing installers too.

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Heat pump builder


   
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Morgan
 Morgan
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14/03/2022 7:08 pm  

@grahamh 

😂😂😂


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
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 witchcraft
(@witchcraft)
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Joined: 5 years ago
Posts: 91
21/03/2022 6:33 pm  

 Here goes, Greenfoot Heating Solutions (Sawbridgeworth) - can't make MMSP work, Vaillant pump fitted incorrectly, carpet ruined, now comms have ceased.  MCS case and court case to follow.


This post was modified 4 years ago by witchcraft

   
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Mars
 Mars
(@editor)
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Topic starter 21/03/2022 8:45 pm  

@witchcraft, how have you found the process with MCS? Have they been helpful in guiding you through the process? Intrigued about the potential court case. I assume that mediation is not goin well. 


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 witchcraft
(@witchcraft)
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21/03/2022 8:59 pm  

@editor MCS, complaint needs to go in again, their website just froze after I pressed "submit" earlier.  Mediation, No idea, the installer has gone quiet on me hence the small claims court

 



   
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Mars
 Mars
(@editor)
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Topic starter 21/03/2022 9:19 pm  

@witchcraft, how annoying about the site freezing. Please keep updating us, as I’m very curious to see how this all plays out, especially with MCS.


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 witchcraft
(@witchcraft)
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22/03/2022 9:20 am  

@editor MCS Finally got a MCS form submitted and sent in the forms for the county court



   
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Mars
 Mars
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Topic starter 22/03/2022 8:24 pm  

@witchcraft, well done. I look forward to seeing how long it takes to get a MCS response.


This post was modified 9 months ago by Mars

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 witchcraft
(@witchcraft)
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27/03/2022 8:35 am  

MCS promised a response in two working days on the 22nd, as yet I have heard nothing.  Not a good start.

 



   
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Mars
 Mars
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Topic starter 27/03/2022 10:50 am  

@witchcraft, thanks for the update and I'm very interested to see how this all plays out.


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 witchcraft
(@witchcraft)
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29/03/2022 12:49 pm  

@editor Well I have received a contact from the MCS people (after I emailed them to chase).  

Sadly the complaint form still doesn't work (I have a fully up to date and standard Mac so surely it should work?!). I'm awaiting their reply as to how I can raise a complaint with them.

 While I am happy with the heat pump itself I'm beginning to utterly despair of my ruddy installer and pretty much everything else in the arena.



   
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