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Heat Pump Servicing & Maintenance – Good Value or Rip-Off? Poll is created on Jul 16, 2024

Excellent value

Good value

Fair value

Poor value

Rip-off

Heat Pump Servicing & Maintenance – Good Value or Rip-Off?

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Air Source Heat Pumps (ASHPs)

Last Post by kevinmc1970 1 month ago

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 4368

Topic starter 16/07/2024 9:25 pm

As a homeowner with a heat pump, how would you rate the value of your heat pump servicing and maintenance?

Please leave a comment below detailing how much you’re paying for servicing, what the service actually includes, how often it takes place, and whether it’s a mandatory requirement to keep your warranty valid.

If you’ve had a genuinely good experience, feel free to name the company or engineer involved. Likewise, if a service felt poor or superficial, that’s useful for others to hear too.

I’ll be updating this thread over time with installers and service companies that come up repeatedly in a positive light, so homeowners have somewhere to start when looking for proper, value-for-money maintenance.

Recommended heat pump service and maintenance companies:

Kent

AAC group - @ashp-bobba

Warwickshire

JLN Plumbing - @jim-l

Suffolk

Energie Solutions - @nigel-d

Hampshire

Heat Climate - @kenbone

Scotland

Glasgow

Aventus Eco - @aventus-eco

This topic was modified 1 month ago 3 times by Mars

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maintenance servicing

witchcraft

(@witchcraft)

Estimable Member Contributor

Joined: 5 years ago

Posts: 91

28/09/2021 6:47 am

I have just been quoted £245 pa servicing for a new Vaillant 12kw machine, this is certainly more than I expected and more than servicing my oil boiler cost (and that actually involved more than just cleaning leaves out).

What figure are other people paying for servicing and does it pay to shop around (whilst maintaining RHI compliance)?

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Kev M

(@kev-m)

Noble Member Member

Joined: 5 years ago

Posts: 1276

28/09/2021 9:00 am

My supplier is asking for £175 per year.

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 4368

Topic starter 28/09/2021 11:53 am

We're charged £250 per year, but it's one of those things you have to pay for in order for the warranty not be voided. While the servicing is quite straightforward, it's important to get the heat exchanger cleaned if you have any debris or bits in the system which helps with the efficiency and overall performance.

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prjohn

(@prjohn)

Estimable Member Member

Joined: 5 years ago

Posts: 125

13/12/2021 12:38 pm

I have just been quoted £300 to service my heat pump. How much is everyone else paying?

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George

(@george)

Estimable Member Contributor

Joined: 5 years ago

Posts: 85

13/12/2021 3:22 pm

Last year we paid £193+vat to have the ASHP and unvented cylinder serviced. They also inspected every radiator in the house and 3 underfloor heating manifolds.

Mitsubishi Ecodan 14kw ASHP + 500l Cylinder

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Peterr

(@peterr)

Estimable Member Member

Joined: 4 years ago

Posts: 67

13/12/2021 4:14 pm

Our installer quotes £160 for an ASHP service, but I suspect this doesn't include the cylinder. Mitsubishi themselves have a price of £162 on their website for ASHP only, going up to £243 for ASHP + cylinder.

I haven't really shopped around too much yet as our system was only installed a couple of months ago.

Do people generally take out service plans which include an element of emergency cover for their systems? Again Mitsubishi have a price on their website of £36 per month, or £388 one off payment, for their "3 Diamond" cover which includes all parts and labour in the event of a breakdown. Our installer charges £40 per month for the same service.

As a comparison, we used to pay £180 per year for our annual LPG boiler service and breakdown cover.

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Mars

(@editor)

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Topic starter 14/12/2021 11:06 am

Global Energy Systems charge £250 – this entails cleaning out the heat exchanger in the heat pump along with a few other small things.

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Mars

(@editor)

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Joined: 5 years ago

Posts: 4368

Topic starter 16/07/2024 9:37 pm

I’ll get the ball rolling.

Our manufacturer (Global Energy Services) charge £216 (this price is now 2-3 years old) and we're not having the heat pump serviced because we do it ourselves. Here's what the £216 buys you:

One of our qualified engineers will come to your house and ensure the system is running safely and efficiently. They will service the system and carryout number of tasks including:

• Clean system filter
• Check system anti-freeze level
• Clean evaporator coil
• Clear debris from fan
• Clear debris from drip tray and ensure water is draining away correctly
• Ensure heat pump system is safe

We had them service the heat pump three years ago (when the price was £175) - they didn't check the anti-freeze levels, never checked the drip tray (despite being an easy one) and certainly didn't do any investigations or inspections to see if the "heat pump system is safe".

Most interestingly, our documents from Global Energy System do not specify the duration of the warranty for the heat pump. It was only upon requesting information about servicing that we discovered the following stipulation in the servicing document:

“In order to uphold the Global Energy System warranty sold with the system, there will be a requirement for the Eco Care package.”

This requirement was never mentioned during sale or pre-sale discussions.

I wonder if this is common practice.

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AllyFish

(@allyfish)

Prominent Member Contributor

Joined: 3 years ago

Posts: 518

19/07/2024 7:35 am

Grant charges me £250.80 for a combined service of a 10kW Aerotherm ASHP, plus a 210L pre-plumbed cylinder. 'ServicePlan2' A condition of the product warranty is annual servicing by Grant to preserve the validity. I guess that's the norm.

Here's what the ServicePlan2 covers:

GRANTUK.COM "https://www.grantuk.com/media/5053/grant-serviceplan-ashp-brochure-october-2022-lr.pdf"

50% of it work, 50% of it tyre kicking and tick box visual. I guess that's usual. Total time taken was under 2hrs for the service visit.

On the occasion I got my former oil boiler fully serviced, (rarely!), it involved a full strip and clean all internal baffle plates, removal of the burner head, new injector, in line filter, etc, and full combustion test. It was a 3hr+ job and cost around £150.

On the flip side, my whole house energy cost is under £1K a year now, compared to the £2.2K I was paying with the old oil boiler. Not due to the ASHP however, but due to solar PV+battery+smart TOU tariff. Electrification of my CH & DHW just allows me to leverage the savings the renewable micro-generation and BESS brings to best advantage.

I have heard of ASHP annual service charges being £300, about 3x the cost to service a small combi gas boiler. ASHP OEMs seem to be taking advantage of a relatively niche heating appliance with limited service option in the marketplace.

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Abernyte

(@abernyte)

Reputable Member Member

Joined: 3 years ago

Posts: 258

19/07/2024 9:04 am

The full nuts to soup, 3 Diamond Mitsubishi service package is now £456 annually. It covers heat pump, cylinder and controls, annual service with complete muck out and clean of the oily bits, operational review and efficiency tweaking to ensure it is operating at optimal, priority response to call out, all parts and labour included. It is good value? I don't know how to answer that. My installer said that there is not a lot to go wrong in the Ecodan system, it is just that any part that does fail has a price tag with multiple zeros attached to it.

If you are risk averse and really don't like the prospect of an extended wait without heating in the depths of winter then you are a sitting target for this package, cost not withstanding. If you are relaxed about the repair costs or outage time or just plain skint then clearly you will avoid this. Whether that approach is "good value" I am not sure.

As more heat pumps are installed are more faults going to be chasing a competent engineer to fix them especially if you have no service contract. I really don't know how to answer that poll.

Mitsubishi do offer lesser cost service packages with a trimmed down offering of benefits too.

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 4368

Topic starter 19/07/2024 8:32 pm

Posted by: @abernyte

↑

3 Diamond Mitsubishi service package is now £456 annually

Very interesting, and thanks for sharing. Honestly, I’m shocked by the price. From what I’ve seen, it seems more like a service and insurance package combined, covering breakdowns, which should typically be covered by the warranty for the first few years. I’m curious if the cover still applies if the heat pump wasn’t serviced for the first few years and then maintenance starts in year 5, for example.

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