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Ecodan software update. Real or scam?

 
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Air Source Heat Pumps (ASHPs)
Last Post by SKD 4 months ago
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Morgan
 Morgan
(@morgan)
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Joined: 4 years ago
Posts: 619
Topic starter 02/05/2024 11:12 am  

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk

This topic was modified 1 year ago 2 times by Mars

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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Abernyte
 Abernyte
(@abernyte)
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Joined: 3 years ago
Posts: 235
02/05/2024 11:16 am  

It may be okay and probably is legit but we have not yet been told the reason for the yet to be fully fixed MelCloud borkage.  I, being a cynical and over cautious type would hold off for now or give Mitsibushi Support a call first.


   
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Morgan
 Morgan
(@morgan)
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Joined: 4 years ago
Posts: 619
Topic starter 02/05/2024 12:47 pm  

@abernyte Sound advice, cheers.  Did you get the same email?

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3376
02/05/2024 1:12 pm  

Posted by: @morgan
↑

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk

Was there a copy and paste issue with the original post? Was the email address meu-uk.lesecodanquality@meuk.mee.com

 

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Abernyte
 Abernyte
(@abernyte)
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Joined: 3 years ago
Posts: 235
02/05/2024 1:17 pm  

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server 


   
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Morgan
 Morgan
(@morgan)
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Posts: 619
Topic starter 02/05/2024 1:34 pm  

@editor it appears so. The address should be. meu-uk.lesecodanquality@meuk.mee.com

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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1
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3376
02/05/2024 1:50 pm  

@Morgan then that looks legit to me, because the people I know and communicate with at Mitsubishi all use the same email address extension/domain: @meuk.mee.com

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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Morgan
 Morgan
(@morgan)
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Joined: 4 years ago
Posts: 619
Topic starter 02/05/2024 5:43 pm  

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit.  I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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1
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3376
03/05/2024 9:30 am  

Posted by: @abernyte
↑

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server 

Have you established, or have Mitsubishi confirmed, what the cause of the issue is?

 

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3376
03/05/2024 9:31 am  

Posted by: @morgan
↑

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit.  I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.

1000% – I regularly check and triple emails that look suspicious – you can never be too careful these days.

 

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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Abernyte
 Abernyte
(@abernyte)
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Joined: 3 years ago
Posts: 235
03/05/2024 11:39 am  

@editor  No, they are being a tad coy. They just reassure that the Melcloud team are working hard on fixing the issue. No time to resolution available.


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3376
03/05/2024 12:04 pm  

@abernyte, hmm, must have been a major disruption if 40% of users still can’t reconnect.

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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