Ecodan software update. Real or scam?
Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?
email is from: meu-uk.lesecodanquality@meuk
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
It may be okay and probably is legit but we have not yet been told the reason for the yet to be fully fixed MelCloud borkage. I, being a cynical and over cautious type would hold off for now or give Mitsibushi Support a call first.
@abernyte Sound advice, cheers. Did you get the same email?
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
Posted by: @morganJust received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?
email is from: meu-uk.lesecodanquality@meuk
Was there a copy and paste issue with the original post? Was the email address meu-uk.lesecodanquality@meuk.mee.com
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server
@editor it appears so. The address should be. meu-uk.lesecodanquality@meuk.mee.com
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
@Morgan then that looks legit to me, because the people I know and communicate with at Mitsubishi all use the same email address extension/domain: @meuk.mee.com
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.
Edit. I forgot to mention that a software update was applied at service Feb 2024.
Thanks again.
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
Posted by: @abernyteNo but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server
Have you established, or have Mitsubishi confirmed, what the cause of the issue is?
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @morgan@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.
Edit. I forgot to mention that a software update was applied at service Feb 2024.
Thanks again.
1000% – I regularly check and triple emails that look suspicious – you can never be too careful these days.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@abernyte, hmm, must have been a major disruption if 40% of users still can’t reconnect.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb
Subscribe and follow our Homeowners’ Q&A heat pump podcast
- 22 Forums
- 2,037 Topics
- 44.4 K Posts
- 34 Online
- 3,250 Members
Join Us!
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
RE: The Rise and Fall of Europe’s Most Generous Green Subsidy
This is where the cold water storage tank was situated;...
By Dwynwen , 4 hours ago
-
RE: Help with understanding my Mitsubishi Ecodan air source heat pump
@majordennisbloodnok, the same thought occurred to me, ...
By Morgan , 4 hours ago
-
RE: Help me keep the faith with my air source heat pump installation
I agree with @mars. My install was not dissimilar. ...
By JamesPa , 4 hours ago
-
RE: Air Source Heat Pump - Side Alley Suitability
Thats probably fair enough. The degree-days calculatio...
By JamesPa , 4 hours ago
-
RE: ASHP Ecodan L9 error - No Heating but Hot Water
That’s interesting, but obviously concerning also…. Do ...
By SUNandAIR , 21 hours ago
-
RE: In the middle of an ASHP installation - a few questions (and issues)
Thank you @robs - that very useful data. The issue wa...
By Transparent , 1 day ago
-
RE: Hitachi Yutaki SCombi Heat Pump - Thermal Off's
@trebor12345 The Auto function is supposed to adapt au...
By Heatgeek , 2 days ago
-
RE: The Great British Heat Pump Quiz
@allyfish thanks for the feedback and glad it was fun! ...
By Mars , 2 days ago
-
RE: help sizing rads based on room by room heat loss
If its 1988W at DT 50, which is how most radiators are ...
By JamesPa , 2 days ago
-
RE: Career change – entering the world of heating and heat pumps
@editor Mars, thank you. That's along the routes I was ...
By Lakey , 2 days ago
-
@editor thanks Mars, it's a rare occasion I'm looking f...
By big_si , 3 days ago
-
RE: Efficiency Concerns on newly installed Mitsubishi Ecodan 8.5kW
@ashp-bobba and @jamespa - thank you both for all your ...
By CBrenewable , 3 days ago
-
-
Win one of five "Heat Pumps 101" Courses
Heat pumps are gaining traction in the UK, but between ...
By Mars , 3 days ago
-
RE: Agile: average import cost vs other tariffs?
@toodles thanks for the analysis. I'll be really intere...
By Old_Scientist , 4 days ago
-
RE: Is this normal? Click of the DHW returning to space heating
@grantmethestrength Oh sorry to hear that, there should...
By ASHP-BOBBA , 4 days ago
-
@ashp-bobba TBH the ladies are rather disorganised, so ...
By Cathyem1 , 4 days ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
And for those of us without an automatic irrigation sys...
By Majordennisbloodnok , 4 days ago
-
Logically, the lower frequency = more gentle, yes, but ...
By SUNandAIR , 4 days ago