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Ecodan software update. Real or scam?

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Air Source Heat Pumps (ASHPs)

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Morgan

(@morgan)

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Joined: 5 years ago

Posts: 652

Topic starter 02/05/2024 10:12 am

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk

This topic was modified 1 year ago 2 times by Mars

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

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Abernyte

(@abernyte)

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Joined: 3 years ago

Posts: 242

02/05/2024 10:16 am

It may be okay and probably is legit but we have not yet been told the reason for the yet to be fully fixed MelCloud borkage. I, being a cynical and over cautious type would hold off for now or give Mitsibushi Support a call first.

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Morgan

(@morgan)

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Joined: 5 years ago

Posts: 652

Topic starter 02/05/2024 11:47 am

@abernyte Sound advice, cheers. Did you get the same email?

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3630

02/05/2024 12:12 pm

Posted by: @morgan

↑

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk

Was there a copy and paste issue with the original post? Was the email address meu-uk.lesecodanquality@meuk.mee.com

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Abernyte

(@abernyte)

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Joined: 3 years ago

Posts: 242

02/05/2024 12:17 pm

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server

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Morgan

(@morgan)

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Posts: 652

Topic starter 02/05/2024 12:34 pm

@editor it appears so. The address should be. meu-uk.lesecodanquality@meuk.mee.com

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

👍

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 3630

02/05/2024 12:50 pm

@Morgan then that looks legit to me, because the people I know and communicate with at Mitsubishi all use the same email address extension/domain: @meuk.mee.com

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Morgan

(@morgan)

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Joined: 5 years ago

Posts: 652

Topic starter 02/05/2024 4:43 pm

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit. I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

👍

ReplyQuote

Mars

(@editor)

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Joined: 5 years ago

Posts: 3630

03/05/2024 8:30 am

Posted by: @abernyte

↑

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server

Have you established, or have Mitsubishi confirmed, what the cause of the issue is?

Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast

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Mars

(@editor)

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Posts: 3630

03/05/2024 8:31 am

Posted by: @morgan

↑

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit. I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.

1000% – I regularly check and triple emails that look suspicious – you can never be too careful these days.

Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast

👍

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Abernyte

(@abernyte)

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Posts: 242

03/05/2024 10:39 am

@editor No, they are being a tad coy. They just reassure that the Melcloud team are working hard on fixing the issue. No time to resolution available.

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Mars

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Posts: 3630