Renewable Heating Hub Heat Pump Forums

Search with Wattson
Forums
Renewable Heating
Air Source Heat Pum...
Ecodan software upd...
 
Notifications
Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Ecodan software update. Real or scam?

 
Page 1 / 2
Air Source Heat Pumps (ASHPs)
Last Post by ASHP-BOBBA 9 months ago
15 Posts
6 Users
9 Reactions
4,875 Views
RSS
Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 5 years ago
Posts: 702
Topic starter 02/05/2024 11:12 am   [#1521]

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
Quote
Abernyte
 Abernyte
(@abernyte)
Reputable Member Member
Joined: 3 years ago
Posts: 262
02/05/2024 11:16 am  

It may be okay and probably is legit but we have not yet been told the reason for the yet to be fully fixed MelCloud borkage.  I, being a cynical and over cautious type would hold off for now or give Mitsibushi Support a call first.



   
👍
2
ReplyQuote
Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 5 years ago
Posts: 702
Topic starter 02/05/2024 12:47 pm  

@abernyte Sound advice, cheers.  Did you get the same email?


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4709
02/05/2024 1:12 pm  

Posted by: @morgan
↑

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk

Was there a copy and paste issue with the original post? Was the email address meu-uk.lesecodanquality@meuk.mee.com

 


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our YouTube channel!


   
ReplyQuote
Abernyte
 Abernyte
(@abernyte)
Reputable Member Member
Joined: 3 years ago
Posts: 262
02/05/2024 1:17 pm  

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server 



   
ReplyQuote
Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 5 years ago
Posts: 702
Topic starter 02/05/2024 1:34 pm  

@editor it appears so. The address should be. meu-uk.lesecodanquality@meuk.mee.com


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
👍
1
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4709
02/05/2024 1:50 pm  

@Morgan then that looks legit to me, because the people I know and communicate with at Mitsubishi all use the same email address extension/domain: @meuk.mee.com


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our YouTube channel!


   
👍
1
ReplyQuote
Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 5 years ago
Posts: 702
Topic starter 02/05/2024 5:43 pm  

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit.  I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
👍
1
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4709
03/05/2024 9:30 am  

Posted by: @abernyte
↑

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server 

Have you established, or have Mitsubishi confirmed, what the cause of the issue is?

 


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our YouTube channel!


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4709
03/05/2024 9:31 am  

Posted by: @morgan
↑

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit.  I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.

1000% – I regularly check and triple emails that look suspicious – you can never be too careful these days.

 


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our YouTube channel!


   
👍
1
ReplyQuote
Abernyte
 Abernyte
(@abernyte)
Reputable Member Member
Joined: 3 years ago
Posts: 262
03/05/2024 11:39 am  

@editor  No, they are being a tad coy. They just reassure that the Melcloud team are working hard on fixing the issue. No time to resolution available.



   
👍
1
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4709
03/05/2024 12:04 pm  

@abernyte, hmm, must have been a major disruption if 40% of users still can’t reconnect.


Get a copy of The Ultimate Guide to Heat Pumps

Subscribe and follow our YouTube channel!


   
ReplyQuote
Page 1 / 2
Forum Jump:
  Previous Topic
Next Topic  
Share:

SPONSORS

Join Us!

Installer Finder

Degrees of Separation

Latest Posts

SPONSORS

Click to access the login or register cheese
Protected By
Shield Security PRO