Search with Wattson

Notifications

Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Ecodan software update. Real or scam?

Page 1 / 2 Next

Air Source Heat Pumps (ASHPs)

Last Post by ASHP-BOBBA 1 year ago

15 Posts

6 Users

9 Reactions

6,371 Views

RSS

Morgan

(@morgan)

Noble Member Member

Joined: 6 years ago

Posts: 704

Topic starter 02/05/2024 11:12 am [#1521]

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

Quote

Abernyte

(@abernyte)

Reputable Member Member

Joined: 4 years ago

Posts: 266

02/05/2024 11:16 am

It may be okay and probably is legit but we have not yet been told the reason for the yet to be fully fixed MelCloud borkage. I, being a cynical and over cautious type would hold off for now or give Mitsibushi Support a call first.

👍

ReplyQuote

Morgan

(@morgan)

Noble Member Member

Joined: 6 years ago

Posts: 704

Topic starter 02/05/2024 12:47 pm

@abernyte Sound advice, cheers. Did you get the same email?

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4918

02/05/2024 1:12 pm

Posted by: @morgan

↑

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk

Was there a copy and paste issue with the original post? Was the email address meu-uk.lesecodanquality@meuk.mee.com

🔥 Britain’s Heat Pump Shitshow
How Installing a Heating System Became a National Nervous Breakdown
Free UK shipping.
📗 Heat Pumps Explained
A Jargon-Free Guide for Homeowners
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.

ReplyQuote

Abernyte

(@abernyte)

Reputable Member Member

Joined: 4 years ago

Posts: 266

02/05/2024 1:17 pm

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server

ReplyQuote

Morgan

(@morgan)

Noble Member Member

Joined: 6 years ago

Posts: 704

Topic starter 02/05/2024 1:34 pm

@editor it appears so. The address should be. meu-uk.lesecodanquality@meuk.mee.com

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

👍

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4918

02/05/2024 1:50 pm

@Morgan then that looks legit to me, because the people I know and communicate with at Mitsubishi all use the same email address extension/domain: @meuk.mee.com

👍

ReplyQuote

Morgan

(@morgan)

Noble Member Member

Joined: 6 years ago

Posts: 704

Topic starter 02/05/2024 5:43 pm

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit. I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

👍

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4918

03/05/2024 9:30 am

Posted by: @abernyte

↑

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server

Have you established, or have Mitsubishi confirmed, what the cause of the issue is?

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4918

03/05/2024 9:31 am

Posted by: @morgan

↑

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit. I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.

1000% – I regularly check and triple emails that look suspicious – you can never be too careful these days.

👍

ReplyQuote

Abernyte

(@abernyte)

Reputable Member Member

Joined: 4 years ago

Posts: 266

03/05/2024 11:39 am

@editor No, they are being a tad coy. They just reassure that the Melcloud team are working hard on fixing the issue. No time to resolution available.

👍

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4918