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Ecodan software update. Real or scam?

 
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Air Source Heat Pumps (ASHPs)
Last Post by ASHP-BOBBA 11 months ago
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Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 5 years ago
Posts: 703
Topic starter 02/05/2024 11:12 am   [#1521]

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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Abernyte
 Abernyte
(@abernyte)
Reputable Member Member
Joined: 4 years ago
Posts: 264
02/05/2024 11:16 am  

It may be okay and probably is legit but we have not yet been told the reason for the yet to be fully fixed MelCloud borkage.  I, being a cynical and over cautious type would hold off for now or give Mitsibushi Support a call first.



   
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Morgan
 Morgan
(@morgan)
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Joined: 5 years ago
Posts: 703
Topic starter 02/05/2024 12:47 pm  

@abernyte Sound advice, cheers.  Did you get the same email?


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4762
02/05/2024 1:12 pm  

Posted by: @morgan
↑

Just received an email telling me that my Ecodan ASHP requires a software update. Anybody else had this and confirm it isn't a scam of some sort please?

email is from: meu-uk.lesecodanquality@meuk

Was there a copy and paste issue with the original post? Was the email address meu-uk.lesecodanquality@meuk.mee.com

 


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Abernyte
 Abernyte
(@abernyte)
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02/05/2024 1:17 pm  

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server 



   
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Morgan
 Morgan
(@morgan)
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Joined: 5 years ago
Posts: 703
Topic starter 02/05/2024 1:34 pm  

@editor it appears so. The address should be. meu-uk.lesecodanquality@meuk.mee.com


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4762
02/05/2024 1:50 pm  

@Morgan then that looks legit to me, because the people I know and communicate with at Mitsubishi all use the same email address extension/domain: @meuk.mee.com


New to heat pumps? Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
🎧 Prefer to listen? Heat Pumps Explained


   
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Morgan
 Morgan
(@morgan)
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Joined: 5 years ago
Posts: 703
Topic starter 02/05/2024 5:43 pm  

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit.  I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
👍
1
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4762
03/05/2024 9:30 am  

Posted by: @abernyte
↑

No but I am still not back connected. I am in the 40% who didn't reconnect automatically and are still being rejected by the authentication server 

Have you established, or have Mitsubishi confirmed, what the cause of the issue is?

 


New to heat pumps? Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
🎧 Prefer to listen? Heat Pumps Explained


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4762
03/05/2024 9:31 am  

Posted by: @morgan
↑

@editor thanks for that Mars. I’ve never had email contact with Mitsubishi before. The more I looked at it it did seem legit but one cannot be too careful these days, especially given there is mention in the email of confirming various details and that a Mitsi agent will require access to the outside and inside components.

Edit.  I forgot to mention that a software update was applied at service Feb 2024.

Thanks again.

1000% – I regularly check and triple emails that look suspicious – you can never be too careful these days.

 


New to heat pumps? Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
🎧 Prefer to listen? Heat Pumps Explained


   
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Abernyte
 Abernyte
(@abernyte)
Reputable Member Member
Joined: 4 years ago
Posts: 264
03/05/2024 11:39 am  

@editor  No, they are being a tad coy. They just reassure that the Melcloud team are working hard on fixing the issue. No time to resolution available.



   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 4762
03/05/2024 12:04 pm  

@abernyte, hmm, must have been a major disruption if 40% of users still can’t reconnect.


New to heat pumps? Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
🎧 Prefer to listen? Heat Pumps Explained


   
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