Missed RHI deadline
I am after some guidance on my rights with regard to my installer and the RHI. The system was installed and commissioned December 2020 on my self build home. I was told at that stage that I would need my EPC to go any further with the RHI and they said I was to contact them when it was done and they would sort the application out for me. Due to personal circumstances etc. I have only just been able to get the house to a stage to have the elements needed to get an EPC done. I was shocked to see that the scheme had ended and the cut off date was 6 months ago.
The installers came out in January 2022 to do some further work and a service and there was not a mention of this looming date or a discussion about how I was getting on with working towards the EPC being done.
Can anyone help with where I stand with this. I see this as a complete lack of duty of care on their behalf.
Thank you
I'm not really sure its their responsibility as the RHI is paid to you and not them. Worth looking into, but from what you said they completed their work on time for the application to be done. The EPC lies with you and you were (for whatever reasons) late in getting it completed to meet the RHI deadline. Did your contract say anything about the RHI at all?
@batalto Thanks for the reply. There is nothing in the contract, it's more that they said that part of their service was to assist and with that in mind I would see it as a duty of care thing. They knew I didn't have an EPC and would need to complete works to get it done. I had no idea the scheme was ending and it's obviously costing me a huge amount in lost money. I just feel let down by them as when they came back in January to service the system the house was still far from finished and I thought they might have mentioned it. It must have been forefront in their minds.
I'm very distressed by the loss of the money but I think I've no option but to put it down to experience and another unfortunate cost of the personal issues that arose during the build.
The installer had to register the installalation with Ofgem; the customer then had to apply. But nothing could happen without that initial registration. Did your contract specify that they would do this?
@j3nny, welcome to the forums. Based on my knowledge, the installers would have had to provide you with all the relevant paperwork and you would have had a year’s grace period to apply after the RHI deadline if your system was installed before the deadline.
Based on this, I suspect your application window would have lapsed. Having said that, it may be worth sending the RHI an email via their website to enquire whether there’s any chance of applying retrospectively.
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @j3nny@kev-m Thank you. Would you know whether and how I could check that the registration took place?
You could try calling Ofgem. I did when I had some issues with my MMSP monitoring. They were very helpful although their hours are quite restricted.
https://www.ofgem.gov.uk/contact-us/environmental-and-social-scheme-contacts
@j3nny, I don’t know if you’ve made any progress, but the Heat Pump Federation (HPF) has been in touch regarding your issue. You need to check whether you have a MCS certificate. If you do and it is dated prior to April 1, you will not be eligible for the BUS.
If you require advice the HPF is willing to talk through things. Please contact them via email through their website: https://www.hpf.org.uk/contact
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
- 26 Forums
- 2,123 Topics
- 46.7 K Posts
- 29 Online
- 4,531 Members
Join Us!
Podcast Picks
Latest Posts
-
RE: Sunamp Thermino Heat Battery
Interesting, I must reread the BUS rules for this combo...
By JamesPa , 5 hours ago
-
RE: Who has a V2G EV installation
Id also add to this thread that V2G (Vehicle to Grid) i...
By Scalextrix , 5 hours ago
-
RE: New Vaillant aroTherm Plus in black - When will it come to the UK?
No idea, but bear in mind if you have a BUS grant I thi...
By Scalextrix , 6 hours ago
-
RE: Is your heat pump insured?
My home insurance renewal is due soon meaning I am doin...
By cathodeRay , 2 days ago
-
RE: Planning Permission May 2025
Fair enough. I have read the legislation and MCS020a ...
By JamesPa , 2 days ago
-
RE: Share Your Experiences with Heat Pump Manufacturer Support
Ive called most of them over the years. By far the best...
By dgclimatecontrol , 2 days ago
-
RE: How do I choose a single room MVHR to prevent losing heat in my bathroom ?
An update on the Heatsava. It is the most difficult thi...
By heat-pump-newbie , 2 days ago
-
RE: Octopus Cosy & Octopus EV + bidirectional smart tariff, together. What, eh?
I've certainly seen that on their Ts & Cs page but ...
By Majordennisbloodnok , 3 days ago
-
RE: ASHP heat output monitoring
@carlo - not much better, is it. It looks more like a u...
By cathodeRay , 3 days ago
-
RE: Renewables & Heat Pumps in the News
this document extensively describes (in a non-blame, ne...
By Judith , 3 days ago
-
RE: Ecodan - Legionella Operation Time and Target Temperature
Once the white plastic cap is removed, my immersion loo...
By Old_Scientist , 4 days ago
-
RE: Replacing Refrigerant on Mitsubishi Heat Pump
@dgclimatecontrol I don't know, but they were not happy...
By DavidAlgarve , 4 days ago
-
RE: Why do we need pressurised systems?
A good question @toodles. My old open thermal store and...
By AllyFish , 4 days ago
-
RE: 300 Liter Tank - Do I have to heat it all?
Cross references for @martingale Background discussi...
By Transparent , 5 days ago
-
@ecobaker May I ask a question of you please. I too hav...
By Papahuhu , 5 days ago
-
It's unclear to me how the Smart Control project work b...
By Transparent , 5 days ago
-
RE: Have Consumers Been Lied to About the Efficiency of Heat Pumps Made in China?
@pavel, this isn't about discrediting Chinese products....
By Mars , 5 days ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
We had an excellent four months (11/3 to 15/7) generati...
By JulianC , 1 week ago
-
RE: Is this just haze or something more?
I think the present somewhat cooler hazy days show the ...
By Judith , 1 week ago
-
RE: My misgivings about installing ASHP and solar panels via the ECO4 scheme...
All noted and accepted and as I say I am sorry that you...
By JamesPa , 1 week ago