Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

Mars · 2025-09-10T10:00:31Z

We’re pleased to announce that Havenwise are now joining the forums in an official capacity. For those unfamiliar, the Havenwise app lowers the running costs of your heat pump and simplifies heat pump control. With smart software, Havenwise optimises how your heat pump runs, ensuring you get maximum efficiency and comfort. Havenwise currently works with Vaillant, Samsung and Mitsubishi heat pumps (Daikin and others coming soon). On top of all this, their app gives you access to human support when you need it. From today, Henri (@hcas) and the Havenwise team will be active in this dedicated support thread, answering your questions, troubleshooting issues and sharing advice on how to get the most out of your system. This is a brilliant opportunity for Renewable Heating Hub members to speak directly with the people behind Havenwise and to learn how optimisation can improve performance, reduce running costs and take some of the guesswork out of heat pump ownership. If you’re already using Havenwise, we’d love to hear about your experience. If you’re curious, drop your questions here… Havenwise will be on hand to respond. And if you want to trial Havenwise for free, head here now:The only requirement is that your heat pump is connected to the internet.

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bontwoody

(@bontwoody)

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Joined: 4 years ago

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20/10/2025 2:43 pm

@hcas So the answer from Mitsu was:

To Confirm you can monitor the PAC-IF06 FTC5 systems via the MELCloud.

Would this be a suitable connector?

https://www.ebay.co.uk/itm/326373657740?var=515493740627

This post was modified 3 hours ago by bontwoody

House-2 bed partial stone bungalow, 5kW Samsung Gen 6 ASHP (Self install)
6.9 kWp of PV
5kWh DC coupled battery
Blog: https://thegreeningofrosecottage.weebly.com/
Heatpump Stats: http://heatpumpmonitor.org/system/view?id=60

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