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Mars
Mars
@editor
Admin
Illustrious Member
Joined: Feb 11, 2021
Last seen: Apr 27, 2026
Profile Activity
Topics: 356 / Replies: 4159
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RE: UK Heat Pump Problems: A Complaint Process That's Irreparably Broken

I am quite interested in your dealings with HIES. I did a podcast with them and they were very confident that most cases that came before them were so...

3 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: UK Heat Pump Problems: A Complaint Process That's Irreparably Broken

@mcs-do-better, quite honestly, I’m deflated by how dreadful and ineffective the complaint process is. MCS are promising that this will be improved in...

3 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: UK Heat Pump Problems: A Complaint Process That's Irreparably Broken

@mcs-do-better, thank you for taking the time to add this clarification and for doing so publicly and constructively. What your comment underlines, a...

3 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: R290 Heat Pump and Foundation Air Bricks

It’s quite clear to me that this ultimately comes down to risk appetite, and that risk sits with the homeowner. The risk, IMO, in this instance is ext...

3 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Octopus Cosy 12 Heat Pump Regret: Incredibly Loud, Poor Heating & Constant Hum - Help!

Technically, a buffer tank and a volumiser are the same piece of metal until you pipe them in. Once it’s installed and connected, it is one or the oth...

3 months ago
Forum
Air Source Heat Pumps (ASHPs)
Topic
UK Heat Pump Problems: A Complaint Process That's Irreparably Broken
3 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Replies: 11
Views: 355
Reply
RE: R290 Heat Pump and Foundation Air Bricks

@jamespa, Thomas Root from Octopus had the following to say about R290 heat pumps and windows: "there’s no issue as long as the window threshold is at...

3 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: R290 Heat Pump and Foundation Air Bricks

Here's the feedback: Peter Spurway from Viessmann made a comparison that’s worth sitting with. If this were a boiler flue failing clearance distance...

3 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: R290 and Foundation Air Bricks

@l8again, I’ve received a lot of feedback on the subject from senior people in the industry. I’ll collate the replies and post them here later today, ...

3 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: R290 and Foundation Air Bricks

@saenergy, thanks Simon. That’s very helpful. Can you also give us your take on R290 heat pumps below windows?

3 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: R290 and Foundation Air Bricks

@l8again, as an update, I’ve been in touch with person from Octopus Energy you’ve referenced above (he’s the author of the manual), and he’s pointed o...

3 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: R290 and Foundation Air Bricks

@l8again, who was the German manufacturer you referred to in your original post? I've reached out Octopus, Vaillant and Stiebel Elton for clarity, as ...

3 months ago
Forum
Air Source Heat Pumps (ASHPs)
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