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[Sticky] Share Your Experiences with Heat Pump Manufacturer Support

Mars · 2024-05-17T20:23:45Z

Have you ever reached out to your air source heat pump manufacturer for assistance? Whether it was for technical support, warranty issues, maintenance guidance or any other reason, we’d love to hear about your experiences.Please share: What prompted you to contact the manufacturer? How responsive and helpful were they? Were your issues resolved satisfactorily? Did the manufacturer provide clear and actionable support? Any recommendations or advice for fellow heat pump owners? Thank you for sharing your stories!

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Air Source Heat Pumps (ASHPs)

Last Post by JamesPa 6 months ago

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seoras

(@seoras)

Active Member Member

Joined: 2 years ago

Posts: 10

05/05/2026 7:46 pm

Vaillant have been awful for me - offhand, disinterested, lacking technical knowledge - I compare this with how Worcester Bosch were when I had an oil boiler.

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Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4990

Topic starter 05/05/2026 9:32 pm

@seoras welcome to the forums. Could you please share more specifics on your case?

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JamesPa

(@jamespa)

Illustrious Member Moderator

Joined: 4 years ago

Posts: 5641

05/05/2026 11:25 pm

@seoras Sorry to hear that. I found Vaillant very helpful. If, as @editor suggests, you would like to say something about your house, system and what you need help with Im sure we can assist. Plenty of people here (including me) with Vaillant kit

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.

👍

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