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Last seen: Aug 14, 2026
@david999 what I would suggest you do is raise this with Samsung as soon as possible. Either email them (tech.aircon@samsung.com) or call them (01932 ...
@david999 I’ve just heard back from the one of the managers at Samsung dealing with heat pumps who is currently on holiday till next week. Here’s what...
@abernyte did you email me? Didn’t receive anything if you did. DM me if you’d prefer.
@david999 it’s completely up to you how you chose to get this matter/installation resolved. The complaint path is not easy or guaranteed so if there’s...
It’s ridiculous how much of this is still going on and how installers are getting away with it. It’s bordering on criminal.
It was really spacious and definitely bigger than I expected. Lovely car. Looking forward to hear what you think of it.
Like you we were confused for years because our install was subpar. When an open loop, bufferless system is correctly designed, the water running thro...
@david999, as an update, I reached out to a senior product specialist and trainer at Samsung via LinkedIn to seek assistance and guidance regarding yo...
@david999 can you remind me where you’re based? If you don’t want to name the installer publicly, can you DM me who they are?
@david999 you should give them a chance to sort it out, but the issue often turns out they don’t have the competence to rectify the mess they’ve made....
@david999 it really looks like you’re up against it. Did you buy the house with this pre-installed or did you pay to have the heat pump and PV put in?...
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