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Air Source Heat Pumps (ASHPs)
Last Post by JamesPa 4 weeks ago
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 Broadsman
(@broadsman)
Estimable Member Member
Joined: 10 months ago
Posts: 64
02/04/2025 12:29 pm  
After 6 months trying to obtain the wifi kit which should have been supplied with my Gen 7 heat pump I have now obtained said item from a very kind installer who had a spare unit. Samsung are still saying that there are no spares in the Uk despite being on their spares list. I managed to link up with Smart Things and am now running Havenwise as an alternative to Homely which a number of users recommend. Will not know how well Havenwise works until next autumn, so watch this space. Would be interested to hear from any Havenwise users who have been running it this past winter… Very helpful team at Havenwise to get me through the instal process on line as no installer required!

 

This post was modified 4 weeks ago by Mars

   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3143
Topic starter 02/04/2025 12:39 pm  

@broadsman I've made it well-known, but I have been incredibly unimpressed with Samsung's terrible customer service and support.

Really glad to hear things have gone with Havenwise. @hcas (the guy behind Havenwise) has been doing a great job!

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 JamesPa
(@jamespa)
Illustrious Member Moderator
Joined: 2 years ago
Posts: 2374
02/04/2025 4:08 pm  

Posted by: @editor
↑

@broadsman I've made it well-known, but I have been incredibly unimpressed with Samsung's terrible customer service and support.

I didn't realise that Samsung even had customer support.  In my 'discovery phase' I asked them several questions and got precisely zero replies.  Even worse than Daikin who replied but, on almost every occasion, said 'ask your installer'.

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.


   
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