@derek-m, so true. We’ve seen scores of members here tag teamed into submission and exhaustion.

@derek-m 

Thanks for your offer of advice ,Derek.

How NOT to set up a Heat Pump!

After enduring a shouting match between myself , two Engineers from my "installer" and a NIC Engineer, My confidence in the NIC and my installers has been destroyed.

The Two Installer Engineers left my Heat Pump inoperative after demonstrating how not to set up a Heat Pump, followed by an hour long failure to repair the resulting fault. terminating with a swift, silent  exit.

The NIC Engineer departed after suddenly deciding that "he needed some air" , leaving myself to undo the set up errors.

A Devastating example of how not to inspire confidence in either my "installer" or the NIC.

The NIC now says that "nothing can be done" and that I should seek legal advice and  / or advice from Citizens Advice or Conciliation and Arbitration.

@editor 

Following the "success" of their MCS,NICEIC ,RECC organisation of the renewable industry I now read  that the UK Government is proposing to extend "Light Touch Regulation ", LTR to the implementation of Artificial Intelligence, AI !

That "Light Touch Regulation"  has been reduced to a three letter mnemonic,  LTR, leaves me cold , literally   cold,  and speechless . 

Nothing has been learnt from the MCS, NICEIC, RECC fiasco!

I have now resigned myself to repairing and or replacing my heat pump myself.

After, eighteen months of  "Light touch Regulation " costing me circa £5.6 K I am left repaying a "loan" of £2.2K  on a  system with Energy  losses between 23% and 48%( HOT Water) with a REAL- Winter COP of 2.01 that has a (short) cycling time of 11 minutes over a run time of 5 minutes.

The NIC,cMCS say that " You are not going to like this ... but, nothing can be done when your "installer" is "sanctioned, and STRUCK OFF."

The NIC now say that "they have extended their sanctions against my installer". Useless!

@Derek--m

With my "installer" being STRUCK OFF for the third, and hopefully final time, I will have to repair and replace my heat pump myself.

I  intend with some trepidation, removing the lousy heat exchanger, an unnecessary 200 litre hot water tank and a 50 litre buffer tank.

I will also remove the water valves switching water between the Hot Water Tank and the heat exchanger.

I will also replace a faulty Samsung controller board, hopefully allowing the pulse width modulation motor output to finally work.

How to start, I am full of trepidation... Given my inexperience and the sheer physical size and weight of the heat pump .

@iantelescope, that is a daunting prospect and I wish you all the best, and it's simply ridiculous that you have found yourself in this situation.

Please feel free to start a new dedicated topic relating to the work you intend to undertake and we'd all love to follow the progress. 

@iantelescope thank you for sharing your saga with us. I have forwarded this onto the MCS and NICEIC for comment.

https://renewableheatinghub.co.uk/left-out-in-the-cold-homeowner-abandoned-by-mcs-nic

@iantelescope and @west - as the most recent members with fresh cases and issues, do either of you have home insurance with a additional legal cover?

Yes have legal cover been there tried that, thanks anyway, they all say take legal action, dead end when no funds left to take action, government in Scotland no help, block you at every turn, even the green party net zero MSP!

Posted by: @iantelescope

↑

@Derek--m

With my "installer" being STRUCK OFF for the third, and hopefully final time, I will have to repair and replace my heat pump myself.

I  intend with some trepidation, removing the lousy heat exchanger, an unnecessary 200 litre hot water tank and a 50 litre buffer tank.

I will also remove the water valves switching water between the Hot Water Tank and the heat exchanger.

I will also replace a faulty Samsung controller board, hopefully allowing the pulse width modulation motor output to finally work.

How to start, I am full of trepidation... Given my inexperience and the sheer physical size and weight of the heat pump .

@west I’m very curious to hear about your legal process and why that failed.

I've been looking into this subject but can't find a definitive answer. Maybe someone can point me in the right direction. The MCS claims to provide a framework for ensuring the quality of both the installation work and the products used in heat pump installations in the UK. In MCS's own words, "An MCS certificate is proof that your installation has been designed, installed & commissioned to the highest standard using only MCS certified products by an MCS certified installer." That's not really saying an awful lot is it?

Does anyone know what the MCS's parameters, standards or definitions are for a "high standard" installation?

@editor Maybe somewhere from this link Mars

https://mcscertified.com/skills-and-competency/

Regards, Toodles.