@west 

Re: my experience with the MCS and the NIC .

My "installer" was repeatedly STUCK OFF by the NIC for various offences against both myself and other customers, only  to be later re-instated. No reason was ever given as to who or why my "installer" was re-instated.

Contacting  EST SCOTLAND

After months of frustration in trying to get through the peripheral ring of Telephones surrounding the EST, my MSP arranged direct contact with a manager within the EST.

A CLAIM

With a contact within  EST SCOTLAND  I was , after several months, paid my initial £6k despite my "installer" being STRUCK OFF by the NIC for "incompetence.

A Plumbers does NOT make a good Heat Pump Engineer!

All the "engineers" supplied by my "installer" were  former plumbers.

Every "Engineer" , on arrival, swiftly interrogated "YOUTUBE Videos " as their  Heat pump manual , even when presented with a totally different model of Heat Pump!

A house Electrician Does NOT make a good, or safe, Heat pump Engineer!

The Former Electricians were  better than their plumbing cousins but prone to connecting cables using the electrical equivalent of clothes pegs!.

The MCS and NIC Foundation principals

The MCS and the NIC, set up under the slogan  "light touch regulation" have produced a system with no discipline , education or regulation. Just what the politician ordered!

ian

@judith Thanks, I've found two local companies who seem ok and are saying the right things so I'm getting quotes from them to see how it looks.

@witchcraft

Your Quote  perfectly reflects my experience  about my "installer"

  "Long story short MCS are quite hopeless, my installer (and seemingly lots of others), were simply plumbers who know very little about ASHPs but have jumped on the green bandwagon,"............................................

I should say that I do sincerely feel for the plumbers who actually turn up to try and fix  my Heat pump with no experience , no circuit diagrams , no spare parts, no recorded metering and no confidence in their management.

The Foreman in charge of my "installation" was forced to lie about having "previously installed" six other Samsung Heat Pumps.

The Foreman had, as became obvious during the first month of the "installation", had no experience what so ever of Samsung heat pumps.

@jwilliams89, when you get your quotes feel free to start a new thread pertaining to your property, and if there's anything that sounds odd or you want feedback, please drop it in there.

Metering ?

During a Shouting competition with my Installer and an NIC Engineer I was offered help 

"If and only if I removed All my metering ".

Needless to say I refused to accept the offer pointing out that my metering was my principal method of checking the performance , or otherwise, of the Heat Pump.

I have several meters covering the Mains inputs , Water Outputs and seven Temperature sensors.

Posted by: @iantelescope

↑

With my "installer" being now "STRUCK OFF " for third , and hopefully final time , I am now left with a system with running  costs about twice that of the gas boiler it replaced.

The Heat pump, with an absolute maximum of 3.5 kw power output ( as measured by a Sharky water Power meter)   does not provide enough heat to heat my living room let alone my house when outside temperatures dip below +3 C.

The Water heater , being completely unaffordable, has been replaced by a Electric shower unit, with a kitchen electric under sink water heater to follow.  .

The Heat pump originally "designed" to provide circa 6.5 kW actually  produces between  2kW and  3.5 kW as measured by the Sharky when the outside temperature is less than +3 C.

The Heat pump is "short cycling" with up to 90 oscillations with each oscillation consisting of a 5 minute Running time and a 11 minute Cycling time.

Visits by the "installers" accompanied by an "engineer" from the NIC resulted in the final demise of my "installers" with a final "STRIKE OFF" for fabricating the results of their EPC Certification to justify the Heat pump they finally "installed".

 

 

I am sorry to hear of your problems.

Your installer should have Professional Indemnity Insurance, it may pay for you to see if you can make a claim.

If you would care to provide details or direct us to your previous post we can see if there is any further advice that we can give.

To add to @derek-m's point, from my research the consumer codes are also supposed to step in. Both HIES and RECC have independent dispute resolution bodies that can investigate complaints and force the installer to rectify problems, even if they're bankrupt. This can include redoing faulty installations, resolving incomplete work or even providing refunds. Needless to say, I don't know how on earth that can be enforceable but it's one of their roles. The system really is broken. 

@editor RECC just pass over to Napit, over a year and no communication from RECC, MCS, they are not interested let alone help

@west, quite honestly, I don't understand why there are so many organisations and bodies, and none of them do anything. I've tried to interview them all to get an indication of what they do and how they protect homeowners, and they've all declined which speaks volumes.

Posted by: @west

↑

@iantelescope Sounds like you had better luck than me EST / HES caused most of my issues, NAPIT have sent 2 inspectors so far RECC and MCS have done nothing so far, they all seem to protect themselves my MSP and MP tried but was shut down by the Scottish Government's Patrick Harvey Green Party

Maybe one of the newspapers would be interested in your story.

@derek-m Been in the papers, not much use, MP, MSP that was years ago

Posted by: @editor

↑

@west, quite honestly, I don't understand why there are so many organisations and bodies, and none of them do anything. I've tried to interview them all to get an indication of what they do and how they protect homeowners, and they've all declined which speaks volumes.

You are missing the point Mars. If they don't have numerous organisations, they cannot pass you from one to the other, all doing nothing, until you finally throw in the towel and give up. 🙄