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Heat Pump Servicing & Maintenance – Good Value or Rip-Off? Poll is created on Jul 16, 2024

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Heat Pump Servicing & Maintenance – Good Value or Rip-Off?

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Air Source Heat Pumps (ASHPs)

Last Post by Mars 8 hours ago

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Terry1812

(@terry1812)

Trusted Member Member

203 kWhs

Joined: 3 weeks ago

Posts: 31

16/03/2025 8:58 am

@adrian Not sure what your point is Adrian. I feel I was lucky with the install team, who did a really good job. The problem lies with BG management and their lack of commitment to supporting heat pumps. There is a core failure too in installers and manufacturers not having help desks or those that do not having them staffed with people able to assist the customer with resolving some basic issues rather than being just a recording point.ie They ought to have a proper triage help desk.

As a bye the way I needed and wanted a complete repipe, so was very happy that BG did that, whereas Octopus would not. Though I am obviously very disappointed with the post install support.

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Toodles

(@toodles)

Famed Member Contributor

11356 kWhs

Joined: 2 years ago

Posts: 1836

16/03/2025 9:10 am

@editor No, I don’t think you are being cynical Mars, just realistic! We don’t have glycol to check but, I don’t know that with my poor vision, I would feel confident (or even competent) to carry out anything beyond cleaning out the ‘Y’ filter.

Having said that, competence to carry out the servicing work requires a certain skill but should those with that skill be so well rewarded for carrying out the job*? Would I go as far as to say it is blackmail I wonder - I don’t know, but I would certainly say it is exploitation.

*I doubt that the peripatetic plumber receives that much of the ‘service charge’ as I suspect the ‘office’ swallows a fair proportion of the total paid.

We need fairness - more power to your keyboard Mars! Regards, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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Adrian

(@adrian)

Trusted Member Member

291 kWhs

Joined: 5 months ago

Posts: 25

16/03/2025 10:52 am

@terry1812 sorry didn’t mean to offend. That’s lucky their policy did overlap with your requirement. For me there was no need for repipe (22 & 15mm copper pipes throughout), so it seemed like insanity to insist on it. The surveyor was nice and understanding that’s that was a no go for me. Definitely the problem is management and their probable inability to let go of the gas in the company name.

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Terry1812

(@terry1812)

Trusted Member Member

203 kWhs

Joined: 3 weeks ago

Posts: 31

16/03/2025 11:44 am

@adrian No offence. I just wanted to balance the discussion. What I find interesting though is how it seems often to depend on the surveyor and who you talk to. While Octopus told me they didn’t do full re-pipes, I have seen many people who did get a full repipe from Octopus. At the same time, your surveyor said it was their standard to do a full repipe, but there are many people who did not have a full repipe from BG. A very mixed picture, which seems to be par for the course with everything heat pump related!

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NJT

(@njt)

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966 kWhs

Joined: 7 months ago

Posts: 52

16/03/2025 12:18 pm

I had a Daikin 8kw installed by Octopus in September.

I took out their £9 a month plan which covers warranty and an annual service for 5 years.

The 1st year is free.

I also took out the optional plan for a one off cost of £221 which increases the warranty for a further 2 years, 7 years in total.

Reading the charges on here for an annual service cost I think the octopus deal is quite cheap.

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Toodles

(@toodles)

Famed Member Contributor

11356 kWhs

Joined: 2 years ago

Posts: 1836

16/03/2025 12:23 pm

@njt Yes, I think that the OE deal is what others should be levelling down to; it seems reasonable and realistic to me. Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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Terry1812

(@terry1812)

Trusted Member Member

203 kWhs

Joined: 3 weeks ago

Posts: 31

16/03/2025 1:49 pm

Posted by: @njt

↑

I had a Daikin 8kw installed by Octopus in September.

I took out their £9 a month plan which covers warranty and an annual service for 5 years.

The 1st year is free.

I also took out the optional plan for a one off cost of £221 which increases the warranty for a further 2 years, 7 years in total.

Reading the charges on here for an annual service cost I think the octopus deal is quite cheap.

That is a good deal, I like the extended warranty bit too.

This post was modified 18 hours ago by Terry1812

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Mars

(@editor)

Illustrious Member Admin

26442 kWhs

Joined: 4 years ago

Posts: 3009

Topic starter 16/03/2025 2:26 pm

Posted by: @njt

↑

I took out their £9 a month plan which covers warranty and an annual service for 5 years.

The 1st year is free.

That's a far more reasonable price. I'll be curious to see how your first service goes later this. Please post an update when it happens.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
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Drew Pa

(@drew-pa)

Estimable Member Member

857 kWhs

Joined: 3 years ago

Posts: 73

16/03/2025 10:15 pm

£168 a year from our installer. I don’t think that’s to bad. Maybe I’m wrong.

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Mars

(@editor)

Illustrious Member Admin

26442 kWhs

Joined: 4 years ago

Posts: 3009

Topic starter 16/03/2025 10:56 pm

@drew-pa that’s one of the cheaper ones so far.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast

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