Havenwise App Help & Forum Support – Get the Most from Your Heat Pump

Mars · 2025-09-10T10:00:31Z

We’re pleased to announce that Havenwise are now joining the forums in an official capacity. For those unfamiliar, the Havenwise app lowers the running costs of your heat pump and simplifies heat pump control. With smart software, Havenwise optimises how your heat pump runs, ensuring you get maximum efficiency and comfort. Havenwise currently works with Vaillant, Samsung and Mitsubishi heat pumps (Daikin and others coming soon). On top of all this, their app gives you access to human support when you need it. From today, Henri (@hcas) and the Havenwise team will be active in this dedicated support thread, answering your questions, troubleshooting issues and sharing advice on how to get the most out of your system. This is a brilliant opportunity for Renewable Heating Hub members to speak directly with the people behind Havenwise and to learn how optimisation can improve performance, reduce running costs and take some of the guesswork out of heat pump ownership. If you’re already using Havenwise, we’d love to hear about your experience. If you’re curious, drop your questions here… Havenwise will be on hand to respond. And if you want to trial Havenwise for free, head here now:The only requirement is that your heat pump is connected to the internet.

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Sheriff Fatman

(@sheriff-fatman)

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Joined: 7 months ago

Posts: 94

28/11/2025 2:21 pm

Posted by: @morgan

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Havenwise seems to be working here, as it should. (Just over a week in). I am, however, unimpressed with my COP. My once bad COP has actually decreased since handing over control to Havenwise.

Are you comparing like for like with similar outside air temperatures, as we've had another cold spell in that timeframe? I've had heating CoPs below 3 all week and then yesterday, when the average temperature jumped to 11.4°C from the 3.9°C of the previous day, the reported heating CoP for the day jumped to 3.46.

Just make sure that you're doing a fair comparison by comparing relative performance at equivalent outside temperatures. This might already be the case, but just wanted to double check.

130m2 4 bed detached house in West Yorkshire
10kW Mitsubishi Ecodan R290 Heat Pump - Installed June 2025, currently running via Havenwise.
6.3kWp PV, 5kW Sunsynk Inverter, 3 x 5.3kWh Sunsynk Batteries
MyEnergi Zappi Charger for 1 EV (Ioniq5) and 1 PHEV (Outlander)

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