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MairiA
@mairia
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Trusted Member
Joined: Nov 3, 2025
Last seen: Mar 23, 2026
Topics: 1 / Replies: 45
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@jamespa I don't see anything that would help me know what pipework goes where. I don't see a water pump anywhere, and actually have a vague memory th...

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@editor thank you, I've checked and did include that question. I'll keep you posted 🙂

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

Thank you to everyone who has commented on this. I decided to initially send a Subject Access Request to the installer to see whether having sight of ...

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@transparent apologies I missed your post. This is a photo of the cylinder.

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@jamespa thank you, I'll start recording these, I can see them on the Onecta App. In the heat loss document it gives LWT range 35-50C, minimum ambient...

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@editor thank you. Can I ask who actually issues the MCS installation certificates? I assumed MCS, but given my experience now wonder if it's the inst...

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@jamespa I'm pretty reluctant to go back to the installer for this. I think any goodwill from them has evaporated. And my feeling latterly was that th...

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

Would it be reasonable to expect the installer to meet the cost of an alternative provider to carry out a new heat loss calculation and assess the set...

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@transparent thank you, I will add that to my to do list. Have you any thoughts what I might hope for as an outcome if the unit installed is actually ...

5 months ago
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RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@toodles good to know. I really dislike the MMI. I find it very awkward to use, have to go in to my garage to take readings and adjust settings, don't...

5 months ago
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