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Samsung E911 intermittent issue

 
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Air Source Heat Pumps (ASHPs)
Last Post by NetDonkey 4 months ago
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 NetDonkey
(@netdonkey)
Estimable Member Member
Joined: 9 months ago
Posts: 56
Topic starter 20/12/2024 10:51 pm  

Posted by: @netdonkey
↑

@editor it’s one of their agents.  They did say the name of the company but can’t remember it!

 

just remembered the name! https://atlasservicessolutions.co.uk/

 


   
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 NetDonkey
(@netdonkey)
Estimable Member Member
Joined: 9 months ago
Posts: 56
Topic starter 12/01/2025 12:39 pm  

Just a quick update.  It looks like it may be the actual Samsung is broken.  Whether it's been caused by the 16 litres of glycol the installer put in for our 12 radiator system or not is still to be seen.  Waiting for Samsung to open tomorrow to get them to come out

This post was modified 5 months ago by NetDonkey

   
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 NetDonkey
(@netdonkey)
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Joined: 9 months ago
Posts: 56
Topic starter 30/01/2025 11:07 am  

Just an update to let everyone know that we are now all back up and running after 2 weeks of no heat in the coldest January in a while.

 

We finally had the installed agree to drain the system and flush everything through.  When he was disconnecting the ASHP from the outside flow and return he removed some lagging beside the shut off valves and spotted something he hadn't noticed before.  The shut off valves also had filters in them

BF819B21 7BA0 4544 A438 EC370E028E47 1 105 c

Opened them up and they were caked.  Cleaned them out and did another flush for good measure and we are back with heating!

 

Thanks for everyones input into this!!


   
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