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Air Source Heat Pumps (ASHPs)
Last Post by Morgan 4 months ago
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 HCas
(@hcas)
Estimable Member Member
760 kWhs
Expert
Joined: 11 months ago
Posts: 85
18/07/2024 12:59 pm  

MelCloud is down for us. Anyone else?
And anyone who knows what the reason could be?

CEO and co-founder at HavenWise


   
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 glpinxit
(@glpinxit)
Trusted Member Member
451 kWhs
Joined: 2 years ago
Posts: 29
18/07/2024 1:19 pm  

Yes, me too.

(Also, I think they recently emailed that it would be down for maintenance early next week)


   
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 glpinxit
(@glpinxit)
Trusted Member Member
451 kWhs
Joined: 2 years ago
Posts: 29
18/07/2024 6:26 pm  

Melcloud now back up...


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
26254 kWhs
Veteran
Joined: 4 years ago
Posts: 2979
23/07/2024 9:02 am  

Just seen this – a bit short notice:

On Tuesday 23 July the MELCloud application will undergo a planned maintenance activity. We do not expect a disruption to the service but want to keep you informed in advance. In the unlikely eventuality you experience an issue, please reach out to melcloud.support@meuk.mee.com

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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 HCas
(@hcas)
Estimable Member Member
760 kWhs
Expert
Joined: 11 months ago
Posts: 85
04/11/2024 2:58 pm  

MelCloud seems to be down. Anyone else?

CEO and co-founder at HavenWise


   
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Morgan
 Morgan
(@morgan)
Noble Member Member
5487 kWhs
Joined: 4 years ago
Posts: 595
04/11/2024 4:02 pm  

All good here atm.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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 noburn
(@noburn)
Eminent Member Member
512 kWhs
Joined: 1 year ago
Posts: 22
04/11/2024 4:05 pm  

@hcas Melcloud not communicating here

 


   
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 HCas
(@hcas)
Estimable Member Member
760 kWhs
Expert
Joined: 11 months ago
Posts: 85
04/11/2024 4:09 pm  

Seems to be working again for us

CEO and co-founder at HavenWise


   
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Morgan
 Morgan
(@morgan)
Noble Member Member
5487 kWhs
Joined: 4 years ago
Posts: 595
05/11/2024 8:40 am  

When I checked this morning the first screen showed a notification that some were experiencing issues. Although it's still working for me.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
26254 kWhs
Veteran
Joined: 4 years ago
Posts: 2979
05/11/2024 10:46 pm  

Interesting to hear the updates.

From what Joseph at Mitsubishi mentioned on our podcast, their servers and backbones could use some improvement. I can relate, given the similar issues we’ve encountered with this forum and website - when the servers aren’t keeping up and the user base keeps growing, things can get complicated quickly.

The good news is that it sounds like there are plans in the works to address these issues.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
ReplyQuote
Morgan
 Morgan
(@morgan)
Noble Member Member
5487 kWhs
Joined: 4 years ago
Posts: 595
06/11/2024 8:11 am  

Whilst it seems to work here, this is the message MELCloud presented to me. HTH.

IMG 8602

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
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