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Air Source Heat Pumps (ASHPs)
Last Post by Morgan 10 months ago
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 HCas
(@hcas)
Reputable Member Member
Joined: 1 year ago
Posts: 101
18/07/2024 1:59 pm  

MelCloud is down for us. Anyone else?
And anyone who knows what the reason could be?

CEO and co-founder at HavenWise


   
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 glpinxit
(@glpinxit)
Estimable Member Member
Joined: 2 years ago
Posts: 30
18/07/2024 2:19 pm  

Yes, me too.

(Also, I think they recently emailed that it would be down for maintenance early next week)


   
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 glpinxit
(@glpinxit)
Estimable Member Member
Joined: 2 years ago
Posts: 30
18/07/2024 7:26 pm  

Melcloud now back up...


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3397
23/07/2024 10:02 am  

Just seen this – a bit short notice:

On Tuesday 23 July the MELCloud application will undergo a planned maintenance activity. We do not expect a disruption to the service but want to keep you informed in advance. In the unlikely eventuality you experience an issue, please reach out to melcloud.support@meuk.mee.com

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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 HCas
(@hcas)
Reputable Member Member
Joined: 1 year ago
Posts: 101
04/11/2024 3:58 pm  

MelCloud seems to be down. Anyone else?

CEO and co-founder at HavenWise


   
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Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 4 years ago
Posts: 624
04/11/2024 5:02 pm  

All good here atm.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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 noburn
(@noburn)
Eminent Member Member
Joined: 2 years ago
Posts: 22
04/11/2024 5:05 pm  

@hcas Melcloud not communicating here

 


   
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 HCas
(@hcas)
Reputable Member Member
Joined: 1 year ago
Posts: 101
04/11/2024 5:09 pm  

Seems to be working again for us

CEO and co-founder at HavenWise


   
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Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 4 years ago
Posts: 624
05/11/2024 9:40 am  

When I checked this morning the first screen showed a notification that some were experiencing issues. Although it's still working for me.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3397
05/11/2024 11:46 pm  

Interesting to hear the updates.

From what Joseph at Mitsubishi mentioned on our podcast, their servers and backbones could use some improvement. I can relate, given the similar issues we’ve encountered with this forum and website - when the servers aren’t keeping up and the user base keeps growing, things can get complicated quickly.

The good news is that it sounds like there are plans in the works to address these issues.

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 4 years ago
Posts: 624
06/11/2024 9:11 am  

Whilst it seems to work here, this is the message MELCloud presented to me. HTH.

IMG 8602

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
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