Notifications

Clear all

MelCloud Outage

Abernyte · 2024-04-20T09:43:02Z

For those users with a Mitsubishi ASHP or AC which they control via MelCloud, the system is currently down and has been for the past few days. The outage appears to be Europe wide with no current estimate of time to restore as yet. Back to programming the main controller!

Page 5 / 5 Prev

Air Source Heat Pumps (ASHPs)

Last Post by Morgan 9 months ago

59 Posts

14 Users

23 Reactions

8,940 Views

RSS

HCas

(@hcas)

Reputable Member Member

Joined: 1 year ago

Posts: 101

18/07/2024 1:59 pm

MelCloud is down for us. Anyone else?
And anyone who knows what the reason could be?

CEO and co-founder at HavenWise

ReplyQuote

glpinxit

(@glpinxit)

Estimable Member Member

Joined: 2 years ago

Posts: 30

18/07/2024 2:19 pm

Yes, me too.

(Also, I think they recently emailed that it would be down for maintenance early next week)

ReplyQuote

glpinxit

(@glpinxit)

Estimable Member Member

Joined: 2 years ago

Posts: 30

18/07/2024 7:26 pm

Melcloud now back up...

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 4 years ago

Posts: 3378

23/07/2024 10:02 am

Just seen this – a bit short notice:

On Tuesday 23 July the MELCloud application will undergo a planned maintenance activity. We do not expect a disruption to the service but want to keep you informed in advance. In the unlikely eventuality you experience an issue, please reach out to melcloud.support@meuk.mee.com

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast

ReplyQuote

HCas

(@hcas)

Reputable Member Member

Joined: 1 year ago

Posts: 101

04/11/2024 3:58 pm

MelCloud seems to be down. Anyone else?

CEO and co-founder at HavenWise

ReplyQuote

Morgan

(@morgan)

Noble Member Member

Joined: 4 years ago

Posts: 619

04/11/2024 5:02 pm

All good here atm.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

ReplyQuote

noburn

(@noburn)

Eminent Member Member

Joined: 2 years ago

Posts: 22

04/11/2024 5:05 pm

@hcas Melcloud not communicating here

ReplyQuote

HCas

(@hcas)

Reputable Member Member

Joined: 1 year ago

Posts: 101

04/11/2024 5:09 pm

Seems to be working again for us

CEO and co-founder at HavenWise

👍

ReplyQuote

Morgan

(@morgan)

Noble Member Member

Joined: 4 years ago

Posts: 619

05/11/2024 9:40 am

When I checked this morning the first screen showed a notification that some were experiencing issues. Although it's still working for me.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 4 years ago

Posts: 3378

05/11/2024 11:46 pm

Interesting to hear the updates.

From what Joseph at Mitsubishi mentioned on our podcast, their servers and backbones could use some improvement. I can relate, given the similar issues we’ve encountered with this forum and website - when the servers aren’t keeping up and the user base keeps growing, things can get complicated quickly.

The good news is that it sounds like there are plans in the works to address these issues.

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast

ReplyQuote

Morgan

(@morgan)

Noble Member Member

Joined: 4 years ago

Posts: 619