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MelCloud Outage

Abernyte · 2024-04-20T09:43:02Z

For those users with a Mitsubishi ASHP or AC which they control via MelCloud, the system is currently down and has been for the past few days. The outage appears to be Europe wide with no current estimate of time to restore as yet. Back to programming the main controller!

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Air Source Heat Pumps (ASHPs)

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HCas

(@hcas)

Estimable Member Member

Joined: 2 years ago

Posts: 132

18/07/2024 1:59 pm

MelCloud is down for us. Anyone else?
And anyone who knows what the reason could be?

CEO and co-founder at HavenWise

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glpinxit

(@glpinxit)

Trusted Member Member

Joined: 3 years ago

Posts: 31

18/07/2024 2:19 pm

Yes, me too.

(Also, I think they recently emailed that it would be down for maintenance early next week)

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glpinxit

(@glpinxit)

Trusted Member Member

Joined: 3 years ago

Posts: 31

18/07/2024 7:26 pm

Melcloud now back up...

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Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4834

23/07/2024 10:02 am

Just seen this – a bit short notice:

On Tuesday 23 July the MELCloud application will undergo a planned maintenance activity. We do not expect a disruption to the service but want to keep you informed in advance. In the unlikely eventuality you experience an issue, please reach out to melcloud.support@meuk.mee.com

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HCas

(@hcas)

Estimable Member Member

Joined: 2 years ago

Posts: 132

04/11/2024 3:58 pm

MelCloud seems to be down. Anyone else?

CEO and co-founder at HavenWise

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Morgan

(@morgan)

Noble Member Member

Joined: 5 years ago

Posts: 704

04/11/2024 5:02 pm

All good here atm.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

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noburn

(@noburn)

Active Member Member

Joined: 3 years ago

Posts: 22

04/11/2024 5:05 pm

@hcas Melcloud not communicating here

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HCas

(@hcas)

Estimable Member Member

Joined: 2 years ago

Posts: 132

04/11/2024 5:09 pm

Seems to be working again for us

CEO and co-founder at HavenWise

👍

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Morgan

(@morgan)

Noble Member Member

Joined: 5 years ago

Posts: 704

05/11/2024 9:40 am

When I checked this morning the first screen showed a notification that some were experiencing issues. Although it's still working for me.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

ReplyQuote

Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4834

05/11/2024 11:46 pm

Interesting to hear the updates.

From what Joseph at Mitsubishi mentioned on our podcast, their servers and backbones could use some improvement. I can relate, given the similar issues we’ve encountered with this forum and website - when the servers aren’t keeping up and the user base keeps growing, things can get complicated quickly.

The good news is that it sounds like there are plans in the works to address these issues.