Forums

Forums
Renewable Heating
Air Source Heat Pum...
MelCloud Outage
 
Notifications
Clear all

MelCloud Outage

 
Page 5 / 5
Air Source Heat Pumps (ASHPs)
Last Post by Morgan 7 months ago
59 Posts
14 Users
23 Reactions
7,838 Views
RSS
 HCas
(@hcas)
Reputable Member Member
Joined: 1 year ago
Posts: 97
18/07/2024 1:59 pm  

MelCloud is down for us. Anyone else?
And anyone who knows what the reason could be?

CEO and co-founder at HavenWise


   
ReplyQuote
 glpinxit
(@glpinxit)
Trusted Member Member
Joined: 2 years ago
Posts: 29
18/07/2024 2:19 pm  

Yes, me too.

(Also, I think they recently emailed that it would be down for maintenance early next week)


   
ReplyQuote
 glpinxit
(@glpinxit)
Trusted Member Member
Joined: 2 years ago
Posts: 29
18/07/2024 7:26 pm  

Melcloud now back up...


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3265
23/07/2024 10:02 am  

Just seen this – a bit short notice:

On Tuesday 23 July the MELCloud application will undergo a planned maintenance activity. We do not expect a disruption to the service but want to keep you informed in advance. In the unlikely eventuality you experience an issue, please reach out to melcloud.support@meuk.mee.com

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
ReplyQuote
 HCas
(@hcas)
Reputable Member Member
Joined: 1 year ago
Posts: 97
04/11/2024 3:58 pm  

MelCloud seems to be down. Anyone else?

CEO and co-founder at HavenWise


   
ReplyQuote
Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 4 years ago
Posts: 612
04/11/2024 5:02 pm  

All good here atm.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote



 noburn
(@noburn)
Eminent Member Member
Joined: 2 years ago
Posts: 22
04/11/2024 5:05 pm  

@hcas Melcloud not communicating here

 


   
ReplyQuote
 HCas
(@hcas)
Reputable Member Member
Joined: 1 year ago
Posts: 97
04/11/2024 5:09 pm  

Seems to be working again for us

CEO and co-founder at HavenWise


   
👍
1
ReplyQuote
Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 4 years ago
Posts: 612
05/11/2024 9:40 am  

When I checked this morning the first screen showed a notification that some were experiencing issues. Although it's still working for me.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 4 years ago
Posts: 3265
05/11/2024 11:46 pm  

Interesting to hear the updates.

From what Joseph at Mitsubishi mentioned on our podcast, their servers and backbones could use some improvement. I can relate, given the similar issues we’ve encountered with this forum and website - when the servers aren’t keeping up and the user base keeps growing, things can get complicated quickly.

The good news is that it sounds like there are plans in the works to address these issues.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
ReplyQuote
Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 4 years ago
Posts: 612
06/11/2024 9:11 am  

Whilst it seems to work here, this is the message MELCloud presented to me. HTH.

IMG 8602

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
Page 5 / 5
Forum Jump:
  Previous Topic
Next Topic  



Share:

Join Us!

Trusted Installers

Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.

✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available

👉 Find your installer now!

Latest Posts

x Powerful Protection for WordPress, from Shield Security
This Site Is Protected By
Shield Security →