Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!
MCS Quality Audit – Has Anyone Had One? Did It Lead to Remediation?
Posted by: @papahuhuThats interesting thanks. So they were more concerned about building regs/safety issues rather than MCS regs, I can see some logic behind that, pressurised system regs are there to prevent injury or worse. How often are you supposed to replace the pressure relief valve please and does anyone ever do it? I guess it’s designed to fail open, as opposed to closed.
So under part G or the G3 rules you have a responsibility as the home owner to make sure the hot water system remains safe, this would likely involve following the manufacturers instructions which mostly recommend servicing the system once per year, now this is not a legal requirement and is not mandated by law, If you are a landlord or a hot water cylinder at you company you are mandated to this though. So for a private home owner this is more down to insurance, for example, if in the unfortunate event your tank manages to explode, pull the ceiling down and land on a guest lets say, you would likely not be insured under your home insurance due to negligence (basically not having the system service) which probably accounts for 75% of private homes.
An installer and or maintenance company must be qualified to touch a cylinder by law, so next time you have someone fixing it make sure they are G3 qualified this is a rule, this is also a separate qualification to plumbing or heating, gas or oil, it is specific to cylinders.
There is no fixed timeline for age deterioration, there is no fixed calibration testing available in the field so the checks are a function test and reseal test a feeling test, if the spring feels warn you change it, if it does not open properly you change it, if it leaks or weeps you change it, these valves are £30 and can be changed in an hour or quicker.
Most valves last 5-10 years with no issues, if there is scale in the system as soon as you test these valves on year 1 they break and the get changed, so the rule is just function and feel, inspection and test.
AAC Group Ltd covering the Kent Area for design, supply and installation of ASHP systems, service and maintenance, diagnostics and repairs.
Professional installer. Book a one-to-one consultation for pre- and post-installation advice, troubleshooting and system optimisation.
@editor We had our MCS quality audit this morning.
10 mins in total to cover heat pump and solar. He only superficially checked the “as built” status. Concentrating on where the outside unit was situated and that that it was level and within distance tolerances. Then checked the basics of the DHW cyclinder and ancillary connections and that that it met the building regs. Then visually checked the power supply, labelling and consumer unit. His only comment was that it was one of the best installs he’d seen and that that many were shockingly bad.
Then went on to the PV, looking at the DC and AC wiring, we agreed on the same deficiencies that I was already aware of and that he’d include them in his report. It’s not clear to me whether this will result in mandatory remediation or not.
Nice bloke, seemed to focus on the safety critical items, which makes some sense if you have limited time. Not going to look good for MCS if following an audit their hot water tank goes up like a grenade.
I suspect it would be more useful for remediation if it were a hazardous install.
@papahuhu We had an MCS audit on our PV and ASHP. Inspector flagged up some lagging and label deficiencies. Some weeks later, an engineer from the installers turns up un-announced to carry out the tasks required. Whilst he was in the building, I made him aware of some 'issues' that I had become aware of through running the system. He investigated thoroughly, installed a data transfer unit which had been omitted in error, electrically un installed a secondary pump which was unnecessary for the circuit's correct operation and reduced the speed of the main pump to bring flow rate and dT within spec. You might even suggest that he 're- commissioned' it, except that it probably hadn't been previously. The system now works well and the solar PV system is fab.
For me it was a case of installer given a chance to came good - which he took - as a result of the MCS audit. I'm not sure that they would have been back otherwise.
@giganto That sounds like a very worthwhile exercise, justifying their existence.
From my experience with installers and complaints, I’ve seen them ambivalent to MCS but very sensitive to complaints going to their professional body. Just a mention of going to the NICEIC gets an immediate change in attitude, but maybe mine was already in hot water with them.
i have another quality audit tomorrow, this time it’s the installers internal auditors looking at the overall design as we went through ECO4 LAFLEX.
My system was installed 2019 and we were notified in 2022 that we were selected for MCS audit. The first part was a desktop audit completed by supplying copies of all the appropriate certificates and pre installation documents, installers quotation and handover paperwork and photos of the; HP location, manufacturers label, access to loft for solar thermal inspection and all that documentation , DHW tank and FTC5 and also proof of house ownership.
This was followed by an inspection visit which took about 30 minutes where he photographed every accessible part of the system, had a cup of tea and a scone and said we had an excellent installation. This was followed by a NAPIT inspection asked for by the installer to certify his work. They were happy too. All in all no big deal for us, other than increased peace of mind.
@papahuhu I hear on the news that a few ECO4 insulation installers are just about to be plunged into the hot water. I think I heard that some £44,000,000 had been ‘misappropriated’ by them. Regards, Toodles.
Toodles, heats his home with cold draughts and cooks food with magnets.
@toodles The whole scheme is a shocking waste of money. At least the standard scheme delivers some energy performance improvements to those on low incomes, albeit it offering poor value for money from the funders (ofgen and the energy suppliers). But there is another scheme, a non means tested scheme, that some councils run whereby those with high incomes and at least one householder with certain health conditions can qualify for. I initially applied as we had a large drafty house that really wasn’t viable to heat enough for very old sick people, I was looking to get a bit of funding for roof insulation. To cut a long story short, we ended up getting £60k of funding from ECO and GBIS. We either had to do it all to qualify or we got nothing, if I was more principled I should have told them to stick it. But didn’t as was greedy and selfish. New roof, 14kwp PV, PW3 home battery, heat pump and brand new CH system and a load of insulation measures and ventilation upgrades.
I’m convinced that brown envelopes were exchanged between my LA and the retrofitter, there’s no other explanation for designating them as sole providers.
- 26 Forums
- 2,618 Topics
- 61.1 K Posts
- 799 Online
- 6,993 Members
Join Us!
Worth Watching
Latest Posts
-
RE: Indevolt Batteries UK Support & Info Thread
Thanks @editor , @indevolt-uk Subject to any comments ...
By JamesPa , 5 hours ago
-
RE: Share Your Experiences with Heat Pump Manufacturer Support
@seoras Sorry to hear that. I found Vaillant very help...
By JamesPa , 6 hours ago
-
The Watchdog That Watched and Waited
On 9 January 2026, Consumer Energy Solutions collapsed ...
By Mars , 9 hours ago
-
RE: GSHP Kaput After 16 Years: New Compressor or Switch to ASHP? Advice Welcome
Cool Energy in Grimsby sell ground source heat pumps an...
By DerekDeLeon , 10 hours ago
-
RE: Valliant Heat Pump Settings
Thats arguably a sign of a good installer - they unders...
By JamesPa , 11 hours ago
-
RE: Electricity price predictions
Well, we have so many cases where rain water mixes with...
By Batpred , 11 hours ago
-
RE: Two heating zones to one zone
@profzarkov They arent obviously wrong, but the only...
By JamesPa , 14 hours ago
-
RE: Towns water feed to air source heat pump system
The DHW circuit cant be separated (well it could, you c...
By JamesPa , 14 hours ago
-
Solis AC-coupled 3kW storage inverter
Solis AC-coupled 3kW storage inverterPylontech batterie...
By MartinRobinson , 20 hours ago
-
RE: My NIBE ASHP Nightmare: No Commissioning, High Bills and a Hostile Installer
As @transparent has observed above, this is not bad, an...
By cathodeRay , 21 hours ago
-
RE: The Grid Says Yes.. Until It Doesn’t: Why Britain's Net Zero Push is Stalling at the Plug Socket
As I was reading this article Mars, I was thinking that...
By Toodles , 2 days ago
-
RE: Tell us about your Solar (PV) setup
Installed in May 2011: 16*Sharp 245 W monocrystalline p...
By txmartyn , 2 days ago
-
-
RE: Say hello and introduce yourself
That doesn't sound 'right' to me. The national Smart ...
By Transparent , 3 days ago
-
RE: Growatt battery disconnected
I doubt this will happen, but I will try and suggest it...
By Eliuccio , 3 days ago
-
Understood. That's why I decided from the outset on a ...
By JamesPa , 3 days ago
-
RE: My experience with 3 heat pump surveys: Heat Geek, British Gas & Octopus
On the litigation, I would not go there and definitely ...
By Batpred , 3 days ago
-
RE: Recommended home battery inverters + regulatory matters - help requested
I suppose if your pv inverter packs up, you have a plan...
By Batpred , 4 days ago
-
RE: New Vaillant aroTherm Plus in black - When will it come to the UK?
Firstly check you are using sound power not sound press...
By JamesPa , 4 days ago
-
That’s the solar up and running, I don’t think it’s the...
By David999 , 4 days ago
-
RE: Seeking ideas / information / commiseration - Pure Drive
I agree with @colinc that you can reuse some of it. A s...
By Batpred , 4 days ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
@toodles Im trying me best to ignore orangeman, I figur...
By Papahuhu , 4 days ago
-
@toodles That’s way better per kWp performance than our...
By Papahuhu , 5 days ago


