Independent Heat Pump Advice & Consultation

Mars

Switching to a heat pump is a big investment, and getting the right advice is crucial. From planning and installation to troubleshooting, many homeowners face challenges along the way. Through Renewable Heating Hub, you can access expert, unbiased guidance from industry specialists who are independent of any brands or companies.

Services Offered

  • Pre-installation consultation: Get guidance to ensure your heat pump system is designed and sized correctly before installation. Great way to get a sanity check before spending thousands of pounds on an installation.
  • Post-installation questions: Clarify any concerns about your newly installed heat pump system and optimise its performance.
  • Heat pump troubleshooting: Receive advice to diagnose and resolve issues affecting your heat pump’s functionality.
  • Complaint advice with poor installations: How to effectively address problems with subpar heat pump installations, including guidance on filing complaints.

Available Experts

  • Rob: Brings technical expertise and hands-on experience, offering precise guidance on pre-installation planning, post-installation troubleshooting and maximising heat pump performance.
  • Mars: Specialises in helping homeowners navigate complaints with subpar heat pump installations, providing guidance on resolving issues. With access to Renewable Heating Hub’s platform, he applies strategic pressure to hold installers and organisations accountable.

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Terms of service

The consultation service is designed to provide professional advice and help you better understand your heat pump system. However, please note the following:

  • No Guarantee of Resolution: While our experts strive to provide accurate and actionable advice, we cannot guarantee a positive outcome or resolution to any issues discussed during the session.
  • Limitations on Heat Pump Models: It may not be possible to provide in-depth analysis or troubleshooting for all makes and models of heat pumps, as our experts’ experience may vary across different systems and technologies.
  • Single Session Consultations: Consultations are limited to single sessions and do not include ongoing communication or follow-up services. If further support is required, additional sessions must be booked separately.
  • Consultation Rescheduling: Experts reserve the right to request changes to scheduled consultation times. Any changes will be communicated promptly, and alternative arrangements will be made whenever possible.
  • Non-Refundable Fees: Fees for consultations are paid upfront and are strictly non-refundable, regardless of the outcome or resolution of the issues discussed.
  • Payment Processing: All payments are processed securely via Stripe.com. Renewable Heating Hub does not store or have access to your payment details.
  • Indemnity & Limitation of Liability: By using this service, you acknowledge that all advice, guidance and recommendations provided during the consultation are based on the information available at the time and the professional expertise of the consultant. Renewable Heating Hub and its experts accept no liability for any actions taken, decisions made, or financial losses incurred as a result of the advice provided. You agree to indemnify and hold harmless Renewable Heating Hub, its consultants and affiliates from any claims, damages or losses arising from the use or application of the advice given during the consultation. This includes, but is not limited to, installation errors, system inefficiencies, manufacturer disputes or financial losses resulting from decisions made based on the consultation. All decisions regarding heat pump installation, maintenance, troubleshooting or complaint escalation remain the sole responsibility of the homeowner. It is strongly recommended that you independently verify any advice given before making financial commitments or modifications to your system.
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