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Anyone concerned about GivEnergy?

DREI · 2026-04-02T10:13:23Z

I’ve only just become aware of GivEnergy’s proposed move to put cloud/app access, automation/API usage, and potentially smart-tariff functionality behind a subscription based service. If implemented as described, I think this raises serious consumer-law questions. For most customers, these systems were sold not just as batteries, but as connected products with app access, remote control, historical data, and smart-tariff optimisation forming part of the value proposition. If those features are later put behind a paywall, the issue is not just inconvenience, it may materially reduce the value and functionality of hardware people have already purchased. I only selected GivEnergy because I wanted access to OIF. In my view, the key questions are: Were customers clearly told at the point of sale that these features could later become chargeable? Were any such terms fair and transparent? Is it reasonable to charge extra for access to functions that many people would consider part of the original product? What happens to access to smart tariffs and optimisation if customers do not pay? I’m interested in hearing from other GivEnergy owners, especially anyone who still has original sales material, installer emails, brochures, screenshots, or T&Cs referring to app access, cloud control, API access, or tariff compatibility. If enough of us are affected, it may be worth taking specialist consumer-law advice and approaching this collectively. P.S. I am wondering if this is a last effort of generating revenue, before going into administration. I've also checked and GivEnergy has previously described its monitoring portal in marketing materials and documentation as "free forever," promising users "unparalleled data access," easy remote management, and continuous, free updates. and from the 2025 brochure:

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Ant Brown

(@ant-brown)

Active Member Member

Joined: 4 years ago

Posts: 4

29/05/2026 5:20 pm

I have a Givenergy battery system, and no o wasn't explicitly told the software could be chargeable. However since the original company is already in administration it's a bit late to complain, and what would it gain? The software arrangement seems to be successfully reissued with the option to eliminate the charges by partnering with Axle energy.

So doesn't seem they have acted without regard to customers, in my view.

Overall it has worked flawlessly, so I don't really have any complaint to make......

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EtchedPixels

(@etchedpixels)

Active Member Member

Joined: 3 days ago

Posts: 12

29/05/2026 5:35 pm

You can remote control it yourself with other free software if you want. GivEnergy at least had some level of openness. Many of the rival products would be housebricks the moment their magic Chinese cloud went away. (or if China v Taiwan or something kicks off and someone flips the switch)/

See