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Warranty Repairs- An Un Eddi fying experience!

Toodles · 2026-01-29T11:17:59Z

This is just the start of a long very sorry tale of how a Dead Eddi is dealt with under warranty by MyEnergi. Our Eddi blew the fuse in the spur feeding it, took the trip out on the circuit so that was the end of our hot water heating as the Eddi controls our Sunamp Thermino heat battery. I ascertained from MyEnergi’s website that only they or authorised agents could work on the unit. Forced to use their AI Chatbot (for the speediest resolution of problems they claim) I spent several hours trying to obtain assistance, with little success. I contacted my installers who could arrange a chargeable call out to check the cause of the failure. The electrician came out two days later and confirmed a dead Eddi. (Call out cost £210) Again, I struggled with MyEnergi’s AI chat bot and it took a great deal of effort over several day before they agreed to send out a warranty replacement. As the Eddi would not allow the ‘Bypass’ switch to operate, the installer’s electrician made a temporary connection to the Sunamp so we might have hot water again. When the ‘fitter; sent by MyEnergi arranged to come and wire the replacement Eddi up, he failed to appear on the day, also on the following day and finally came on the third promised day. The replacement Eddi was connected (so I thought) but when the fitter left, I found that the Eddi did not allow the Sunamp to function. Much emailing has taken place during the succeeding 6 days (without any hot water), the job has been ‘escalated to the Level Four Support Team Leader. At present they are adamant they have wired the replacement Eddi correctly and that it is up to me to sort out the wiring at my expense with the installers (Another £210!) as they have done all they need to do. Did I mention we have been without hot water since last week and my wife and I are elderly, disabled with medical needs for a supply of hot water? More details and an email audit to follow… Regards, Toodles.

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Toodles

(@toodles)

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Topic starter 30/01/2026 5:16 pm

@majordennisbloodnok A solar powered Robin Reliant!!!! (Presumably towing a solar panel clad trailer behind😉.)

Toodles, heats his home with cold draughts and cooks food with magnets.

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Majordennisbloodnok

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30/01/2026 5:27 pm

Posted by: @toodles

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@majordennisbloodnok A solar powered Robin Reliant!!!! (Presumably towing a solar panel clad trailer behind😉.)

More likely wind powered, @toodles. All the Reliant Robins I've ever had the misfortune to need to drive have certainly needed a following wind.

105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"

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Toodles

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Topic starter 30/01/2026 6:41 pm

@majordennisbloodnok Talking of Robins.. This is more a case of a ‘Round Robin’; I had an email from MyEnergy last week that provided a link to arrange the return of the original Eddi (not that he had even been removed at that time). The email was supposed to provide a link I could use to arrange for Royal Mail to collect the parcel, stick a printed return label on it and Robert is your parent’s brother! You have probably guessed, the link didn’t take me to the right place; so I replied to that email and explained that the link didn’t provide what they described. The email was bounced back with a ‘Rejected’ message. This explained that the case number was now invalid and could not be delivered! Grrr. Toodles.

Toodles, heats his home with cold draughts and cooks food with magnets.

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Batpred

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30/01/2026 6:56 pm

Posted by: @majordennisbloodnok

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Purely from a business process perspective, this is bad implementation of flawed logic.

A lot of companies look at automation and think "Ah, now we can replace the humans doing that bit of our workflow with something automated". What they should be thinking is, "Here's this new piece of technology that can automate certain things. In the light of that, how do we want our workflow to operate?"

Yes, adding chatbots to a site sounds great and is made very easy by those developers. But how many times do we find it does not fit your screen, it does not "remember" your name even if you are logged onto the ticketing system, etc? Unless there´s some AI, you are likely to find it asks you to send a message and of course it "forgets" to send you a copy of your query..

8kW Solis S6-EH1P8K-L-PLUS hybrid inverter; G99: 8kw export; 16kWh Seplos Fogstar battery; Ohme Home Pro EV charger; 100Amp head, HA lab on mini PC

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Toodles

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Topic starter 30/01/2026 7:03 pm

@batpred Or, as in my case, having taken all the details down to colour of toenail varnish nearly, one is promised a call back; this precedes the AI system losing or deleting the whole transaction, problem solved- Next!

Toodles, heats his home with cold draughts and cooks food with magnets.

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Batpred

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30/01/2026 7:24 pm

@toodles

Some of those things came with the promise of removal of the need for programming. And don´t even get me started on what the sales pitch does not say about testing... Grr

8kW Solis S6-EH1P8K-L-PLUS hybrid inverter; G99: 8kw export; 16kWh Seplos Fogstar battery; Ohme Home Pro EV charger; 100Amp head, HA lab on mini PC

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