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How many people are happy with their ASHP and do you believe them?

Air Source Heat Pumps (ASHPs)

Last Post by Deltona 50 minutes ago

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Deltona

(@deltona)

Trusted Member Member

Joined: 5 months ago

Posts: 50

Topic starter 20/05/2026 10:42 pm [#3013]

It's easy for social media to warp perception and I only know one person in real life with one. He thinks it's great because he's spent umpteen thou on it (with PV and batteries), but then shows me all the mistakes his plumber made fitting it. The house isn't very warm, install looks awful, house is uninsulated.

When you read online some say they are overjoyed. You ask how long have they had it and they say a month, that month being April.

Or that they got it for free, yesterday. It's a £500 Chinese unit with a 1yr warranty.

Maybe it cost £30k so therefore I am entitled to be happy no matter what. ROI of 20yrs by which time it'll be clapped out and need replacing and have £10k spent on servicing and other faults.

So I hit Google with 'how many are happy?' 79 to 94% came the reply which sounds very positive.

I reversed the question and got "15% to 20% of owners report being unhappy or frustrated" which is different, but not far off really.

I was sent a survey to fill in about my new install. I'd never had one.

Are the aforementioned people the ones being asked in the surveys?

I watched a video where an Irish vendor said that their customers complained their electric bills had gone up massively. He then asked about the gas bills and they said 'What gas bill? We don't have one anymore.'

So do you think that some 80% have genuinely had a better system than a new, properly specced and fitted gas combi would have given them?

I'm not interested in your opinion of your system, you form an extreme minority. What about the majority of ASHP owners? Are they really happy and how would we know? Is there a way of finding out?

I doubt it, but would be really interested to find out.