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Any installer recommendations for Samsung ASHP?

jelockwood · 2023-01-27T16:12:00Z

I am leaning towards getting a Samsung Mono HT Quiet with a matching ClimateHub for an old Victorian detatched house with solid brick walls and radiators. (I do plan to fit internal wall insulation.) I am however struggling a) to find any Samsung ASHP installers, b) more importantly ones who inspire some confidence in their knowledge. I did contact Samsung themselves and asked for recommendations for a house install in South-West London and therefore asked for installers either in London or Surrey. Of the two they suggested one only installed for business premises, the other was located in Kent and seemed to be a one man outfit. So does anyone here have any Samsung installers they have experience of and could recommend?

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Air Source Heat Pumps (ASHPs)

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Majordennisbloodnok

(@majordennisbloodnok)

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Posts: 1205

28/02/2024 5:00 pm

Posted by: @leah-robson

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@majordennisbloodnok I can assure you we've come a long way since 2020 when we were a company of 2 Directors and 1 installer. We now have a team of 12 including enough back office staff to deal with enquiries a lot more swiftly. I can't promise we always get it 100% right, but your experience with us would be very different now.

It is, perhaps, ironic that everything you did right has rather amplified the lapse, @leah-robson.

I will freely admit that the lack of response was intensely frustrating and all the more so because my wife and I felt we had found a company that was was walking the walk over and above the sales spiel we'd heard several times before. We had a couple of other companies we approached who didn't respond either but since they came across as "all mouth and trousers" we didn't really give them a second thought.

I stand by my decision to highlight what @editor called the "blip" since it is pertinent to @jelockwood's ability to make choices. However, I would also refer back to my previous post where I said

Posted by: @majordennisbloodnok

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Nonetheless, I didn't then and still don't now have any concerns with their technical knowledge.

Businesses should be held accountable for what they do but that should also include anything positive they do otherwise there's no incentive to improve. If you've improved your admin and logistics I would be delighted.

105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"

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Toodles

(@toodles)

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Posts: 2325

28/02/2024 5:18 pm

@leah-robson I hope you have come a long way since then Leah, I contacted you in 2022 and we got as far as discussing the access to fit the Sunamp unit upstairs; I sent photos and further details and then never heard another word from you which was a shame. I had heard about your company and your equal opportunities ethos etc., and really wanted to give you the best chance. Regards, Toodles.

Toodles, heats his home with cold draughts and cooks food with magnets.

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Leah Robson

(@leah-robson)

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Joined: 2 years ago

Posts: 3

28/02/2024 5:28 pm

I'm really sorry that we let you down. Growing a business is difficult and we don't always get everything right. However, we are now in a much more stable position with a good level of engineer and back office staff.

Director at Your Energy Your Way.

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Toodles

(@toodles)

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28/02/2024 5:38 pm

@leah-robson 😊 Toodles

Toodles, heats his home with cold draughts and cooks food with magnets.

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Mars

(@editor)

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28/02/2024 5:46 pm

I'd like to add that despite a few overlooked quotes, Your Energy Your Way has built a solid reputation among reputable installers for providing high-quality installations. It's also encouraging to see that they've expanded their team with additional backroom staff to handle the preparation of estimates and proposals more efficiently. This is particularly beneficial as these tasks are notably time-consuming, given the extensive MCS requirements they must adhere to from an administrative perspective.

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Toodles

(@toodles)

Illustrious Member Contributor

Joined: 3 years ago

Posts: 2325