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Battery disconnected

 
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Last Post by Transparent 3 hours ago
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 Eliuccio
(@eliuccio)
Trusted Member Member
Joined: 8 months ago
Posts: 30
Topic starter 25/10/2025 10:52 am  

I apologise I have missed already a relevant thread on this.

I essentially feel a bit desperate as it is more than one week now that my 2x Growatt 2.56kWh LiFePO4 battery cells are disconnected (with all the financial loss that is coming with it), and I could not come up with a simple solution.

First, the installer basically dodged me as the 2-years workmanship are expired. Now it's clear they are not interested in helping.

I did switch off and on the inverter, hoping that it would see the battery again. I also tried to check any physical damage to cables but it's very difficult to visualise the back and side of my batteries because they are really near the extarnal wall of the house encased in a wooden cabinet (pictures and video attached).

Remote whatsapp support from Growatt was better, but essentially stopped when they asked me to open the battery and check if it was powered.

I didn't feel confident doing that and asked my electrician to come. He couldn't so far, hence I will have to call someone else. 

I thought I would anyway post here in case someone else had a similar experience and would share how they handled it. 

Thanks in advance for any feedback!!

 

Elia

ShineApp
Battery Side
Battery Front


   
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Transparent
 Transparent
(@transparent)
Illustrious Member Moderator
Joined: 4 years ago
Posts: 2638
25/10/2025 11:39 am  

Hi @eliuccio   - you are in the right place, and asking the right questions!

I have hands-on experience with separate Growatt inverters connected to generic LiFePO4 batteries,
but I haven't previously met batteries actually manufactured by Growatt.

Can we please have the model numbers of the upper box (the inverter?),
and the two battery boxes below it?

 

What's the history of this installation?

Did you have it installed, or was it already present when you acquired the house?

Where do the wires go from the boxes shown in your photo-set?
To the consumer unit in the house?

Or is there another box which also has solar panels connected?

Whereabouts are you, roughly?


Save energy... recycle electrons!


   
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