Forums

Forums
Members
MairiA
Activity
 
Notifications
Clear all
MairiA
@mairia
Member
Trusted Member
Joined: Nov 3, 2025
Last seen: Jan 20, 2026
Profile Activity
Topics: 1 / Replies: 43
AllTopicsReplies
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

I've now had an interesting email from a Complaints Resolution Specialist at MCS. She is part of a newly formed complaints team, and advises that ''yo...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@jamespa thank you. I think I'll go for 59 at -8, we can get temperatures below -5 on occasion but I would say below -8 is incredibly rare. I'll repor...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@jamespa thank you again. Apologies I missed you pointing this out earlier, but it certainly makes sense. My curve is currently set to LWT 25 at OAT 1...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@jamespa thank you again. I know using the offset to try to raise the room temperature isn't ideal, but I was desperate! It was one of those times whe...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@editor I have now been allocated a complaint handler by NAPIT. The email advising me of this states 'In accordance with our formal complaint's proced...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

@jamespa thank you. I think you may be right about trying to work on it myself. I feel I get a different opinion from every professional I talk to! Th...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

Well, no major progress to report as yet. HIES replied ''As design also falls under the remit of NAPIT, we must allow them to continue with your compl...

2 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

Further update. I did send complaints to HIES and NAPIT. I'm not really clear what the role of NAPIT is over and above that of MCS and HIES, MCS said ...

4 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

My MP is Dr Zubir Ahmed, Labour, Glasgow South West. And this is the reply from MCS to my follow up query about the original heat loss calculation a...

4 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

That's certainly what it feels like. It did seem when I was filling in their online form that I was being steered towards contacting HIES instead so I...

4 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

No problem, I'll get that done. Many thanks  

4 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Installer Fitted 9kW Instead of 11kW Heat Pump and Changed MCS Paperwork - What do I do?

Yes pretty much! Their response came in earlier today, not personalised at all to my situation - "Thank you for getting in touch.I am sorry to hear...

4 months ago
Forum
Air Source Heat Pumps (ASHPs)
Page 1 / 4
Share:

Join Us!

Worth Watching

Latest Posts

Click to access the login or register cheese
x Powerful Protection for WordPress, from Shield Security PRO
This Site Is Protected By
Shield Security PRO →