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Last seen: Feb 9, 2026
Hi @morgan! You can link up your heat pump to our systems without changing anything. We then take a look at how it's set up and running, and might ask...
@davidalgarve Works outside of the UK as well!
Tackling the questions one by one: @gary is now connected to Havenwise, welcome! @alfapat Thank you for reaching out via email. I have answered ...
@morgan : Gary is right on Melcloud. If you have access to the Melcloud app, it just means your heat pump is internet connected, which allows Havenwis...
@morgan Not a dumb question! If your heat pump is internet connected, you would have access to the Samsung SmartThings app (if you have a Samsung). I ...
@alfapat For Havenwise, your heat pump needs to be internet connected like @broadsman mentioned. Most heat pumps that are currently being installed a...
Hi @morgan ! Any questions on Havenwise, let me know 🙂
Seems to be working again for us
MelCloud seems to be down. Anyone else?
@bontwoody Too bad it's not! Else I could take a look at the data for you.
@thebinman Thank you!
@jamespa Spot on! @bontwoody Is your Samsung internet connected? Looking at your OEM graph, you would need to increase the flow temperature overnight ...
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Degrees of Separation
Latest Posts
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RE: Volumisers in Heat Pump Systems: Does Placement Matter?
Volumisers are normally plumbed so that they are in the...
By JamesPa , 4 hours ago
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@toodles possibly. The £9k labour charge for 4-5 days w...
By AndrewJ , 8 hours ago
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RE: Plug and play solar. Thoughts?
My thought is simple. Bring it on and bring on plug in...
By JamesPa , 12 hours ago
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RE: Heat Geek mini store vs pump size
Yes I agree, that’s why Heat Geek have most likely sele...
By Tomtheheatingengineer , 1 day ago
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RE: Who's your electricity provider and what's your tariff?
@chandykris Swings and Roundabouts, you win some…. ...
By Toodles , 1 day ago
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@tomtheheatingengineer, thank you, and welcome to the f...
By Mars , 1 day ago
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RE: HeatGeek vs Octopus surveys: puzzling disparity - any ideas why?
@majordennisbloodnok @tomtheheatingengineer For my ...
By JamesPa , 1 day ago
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RE: Do I add Air Con or MVHR to existing A2W ASHP?
There is scope for product development here. I for one...
By JamesPa , 2 days ago
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RE: Is the "divide by 2900" rule still valid?
Really flow rate is a pipework limitation not a water p...
By JamesPa , 2 days ago
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RE: The good, the bad and the not that great – my heat pump installation
@burtis, I’ve followed this thread pretty much from the...
By Mars , 5 days ago
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RE: Starting Our Heat Pump Journey: 1962 build 3 bed detached house
First time poster here but I can share my experience as...
By SCH , 5 days ago
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RE: Is it the house or the equipment?
...which, I've found out, is pretty much impossible to ...
By Majordennisbloodnok , 5 days ago
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