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Fiona
@fiona
Member
Eminent Member
Joined: Nov 24, 2024
Last seen: Jun 17, 2026
Profile Activity
Topics: 1 / Replies: 22
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Reply
RE: Help…my NIBE heat pump has faulted again!

@jamespa I’ve attached a picture of a temp gauge on one of the manifolds. Not sure if that’s what you’re referring to? We only have underfloor pipes n...

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@jamespa how often should things like this be done as it was all set and checked by the company who came to do the report and remediation work last Fe...

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

Thanks you. I’m not sure I know how to do some of the things you’ve suggested but will give it a try.

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@jamespa I will look for the plans. We had the house completely renovated in 2022. It was on TV so I can DM you the programme if you want to get a fee...

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@jamespa I meant to say I attached the report from the independent company in my reply to editor above. I’ve removed their details

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@jamespa I am not sure what you mean about whether the heat loss survey was done before or after mid 2025 but it was done in about March 2025. I don’t...

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@editor it was the Financial Services ombudsman. It’s a pity we are not able to find out how many times these insurers have paid out. Their website ta...

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@jamespa yes but all we got from the installer was the confirmation it had the warranty and it wasn’t until we tried to claim that the paperwork state...

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@jamespa the insurance backed guarantee who we’ve been fighting with for a year won’t cover us as we were aware there were problems before the install...

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@editor it’s a NIBE S2125-12 and was installed in March 2023 by Renewable Energy Network (now in administration). I have attached extracts of the in...

5 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Help…my NIBE heat pump has faulted again!

@editor we’ve been in correspondence with the warranty company for a year now and they told us to get a report done on the pump which we did. They did...

6 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Gaslighting in the heat pump industry – has anyone else experienced this?

I wanted to comment as have been recently thinking exactly the same thing. That there appears to be a lot of gaslighting going on especially in some o...

6 months ago
Forum
Air Source Heat Pumps (ASHPs)
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