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Warmflow ASHP costing a fortune to run and ignored by installer

Myanthony · 2022-12-15T21:16:06Z

Hi everyone. I’ve just recently had warmflow ashp fitted and the installer has been ignoring me ever since. It is supposed to run 24/7 but turns off everyday and I assume costs more to restart. I cannot afford extortionate bills, it’s has been 3 weeks and my usage has been over 1500 kWh!! Before heat pump installed I averaged max 100 kWh per month. I am a single woman and have no idea what to do I don’t even have a user manual and as I say I’m being ignored by installer.

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Air Source Heat Pumps (ASHPs)

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Myanthony

(@myanthony)

Eminent Member Member

Joined: 3 years ago

Posts: 33

Topic starter 28/12/2022 11:00 am

@editor yes I’m thinking something must be set up to turn it off (Ill probably have to pay another company to assess) I don’t see any external thermostat though. The house does heat up ok but tbh don’t think I’ve ever had house above 20 degrees even with last boiler. House is old sandstone approx 162 m2.

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MarkTolner

(@marktolner)

New Member Member

Joined: 3 years ago

Posts: 1

19/07/2023 6:00 pm

Hello all, would anyone know the engineer password for my Warmflow GSHP GS08 please? The 0022 one used for ASHPs does not work. Thanks very much.

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Myanthony

(@myanthony)

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Joined: 3 years ago

Posts: 33

Topic starter 04/02/2024 9:09 pm

Hi everyone can anybody help I’ve had no heating for nearly a month I kept getting E032 low flow and protection wouldn’t allow water to pump through. I just turned switch on off but I believe after a few times it had to be reset. I’ve tried so many engineers and nobody will look at it. There is no option to reset on screen it seems whole thing hasn’t been set up properly at all. The reason I had to turn it off was due to cold water pumping through constantly if I’d turned down thermostat. It’s been nothing but problems from day one not to mention the cost. Please if anyone knows solution I’d greatly appreciate it.

thanks

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 4474

04/02/2024 10:25 pm

@myanthony the first to do whenever you get a flow error is to stop the heat pump, and find the filter for your system. Isolate it, and open it. I’m betting it’ll be gunked up. This was the sole issue with our flow issues and there have been several cases here of flow issues that were caused by blocked filters.

I’ve posted a video below of how we cleaned our filter. Yours may be different and it can be located just about anywhere, but I would start here.

Fixing Our Air Source Heat Pump’s Flow Fault By Cleaning The Filter

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Subscribe and follow our YouTube channel!

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Myanthony

(@myanthony)

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Joined: 3 years ago

Posts: 33

Topic starter 04/02/2024 11:00 pm

Thanks I did actually watch your video last week and my daughters boyfriend tried to locate where to open pipes but it looked nothing like yours. Thanks for answering though appreciate it.

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 4474

04/02/2024 11:15 pm

@myanthony I would still try to find it because this is the issue with flow errors most of the time. It’ll be somewhere on your heating circuit pipework. It may just look very different.

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Derek M

(@derek-m)

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Posts: 4425

05/02/2024 12:38 am

Posted by: @myanthony

↑

Hi everyone can anybody help I’ve had no heating for nearly a month I kept getting E032 low flow and protection wouldn’t allow water to pump through. I just turned switch on off but I believe after a few times it had to be reset. I’ve tried so many engineers and nobody will look at it. There is no option to reset on screen it seems whole thing hasn’t been set up properly at all. The reason I had to turn it off was due to cold water pumping through constantly if I’d turned down thermostat. It’s been nothing but problems from day one not to mention the cost. Please if anyone knows solution I’d greatly appreciate it.

thanks

The filter should be in the return pipework going back to the heat pump. It would be helpful if you could post both wide angle and close-up photo's of your system so that we can help identify the different components.

If your installer is supposedly MCS accredited I would suggest that you also make an official complaint.

I will have a read through the manual and see if I can make any further suggestions.

When you say that the heat pump switches off at a particular time, it is not trying to heat the DHW cylinder is it?

👍

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Myanthony

(@myanthony)

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Joined: 3 years ago

Posts: 33

Topic starter 05/02/2024 7:51 am

@derek-m I’ll do that. At this point I just want anyone to fix it installer long gone!they’ve set it up to get the most heat to the rads therefore no weather comp, and no DHW that comes from immersion. Someone told me that when certain temperature gauges/wiring isn’t connected that it will turn off at certain times, but I know that timer in control panel is definitely not on.

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Myanthony

(@myanthony)

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Joined: 3 years ago

Posts: 33