The good, the bad and the not that great – my heat pump installation

Burtis · 2024-09-25T09:51:41Z

Hi semi new to the group and been on my Heat Pump journey since mid/end of 2023. Whilst my system works and heats our property and provides hot water it's not exactly a neat install or very well executed installation in places. That being said I am no professional but have done a serious amount of read up. Sadly I wasn't available on the week/days of the instal so it got put in without me being there. Below are a list of the issues I am having to deal with now the installers have left and they are unwilling to do anything about without me paying to sort it and after paying the best part of £4000 (plus the £7500 grant) I'm not that keen on doing this as I don't believe it's for me to pay to sort their work out but I'm just a humble home owner 😅. Buffer tank in loft mounted to a ply board is loud as it rests on joists and uprights reverberates through the ceilings. The circulation pump is floating next to it which also generates some noise. (Picture attached) Outside pipework is a bit scrappy looking and could be a lot better orientated. The pipe work from the outside unit to indoors through the wall was only partly insulated, then concrete/mortar used to fill the hole left and not sleeved to protect it, I did see them do this and questioned it but they said it's fine... Also after install I see a fair few runs of old copper and plastic left still on the system which was meant to the changed as per the quote but they also are unwilling to do this. Even had a MCS audit which was very basic and I don't think fit for purpose. I am now probably going to have to go through various avenues to try and get these issues sorted before I have to think about getting another company in to solve the problems. Funny thing is I was going to go with Octopus but thought I'd try and use a local company as it seemed like the right thing to do 😅

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Air Source Heat Pumps (ASHPs)

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Burtis

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Topic starter 10/12/2025 11:52 pm

@cathoderay the guy I spoke to on the phone seemed very helpful.

I emailed them 2 days ago like he asked but haven't had a reply yet I assume he may be one of the only people running the show though and it is peak heating season.

Think the lady from NAPIT is back in the office on the 15th December and I last heard from her on the 14th November.

The technical team have reviewed my complaints and asked the installer to sort the buffer tank support out, noisy pipe work, repeatability blocked filters, flow issues and D2 termination pipe.

The installer has given their idea of sorting it all and the technical team are reviewing it.

At no point has the installer even offered to sort any of it sadly though even though NAPIT keep saying to me to keep on at them and them to contact me (which I have, they have not) to sort it all.

So hopefully something happens soon into the new year.

Will update as usual and if I've not

Merry Christmas everyone

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