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Topic starter
10/12/2025 11:52 pm
@cathoderay the guy I spoke to on the phone seemed very helpful.
I emailed them 2 days ago like he asked but haven't had a reply yet I assume he may be one of the only people running the show though and it is peak heating season.
Think the lady from NAPIT is back in the office on the 15th December and I last heard from her on the 14th November.
The technical team have reviewed my complaints and asked the installer to sort the buffer tank support out, noisy pipe work, repeatability blocked filters, flow issues and D2 termination pipe.
The installer has given their idea of sorting it all and the technical team are reviewing it.
At no point has the installer even offered to sort any of it sadly though even though NAPIT keep saying to me to keep on at them and them to contact me (which I have, they have not) to sort it all.
So hopefully something happens soon into the new year.
Will update as usual and if I've not
Merry Christmas everyone
Topic starter
19/12/2025 1:54 pm
Small update,
Emailed and Spoke to Midea UK and they said the fitting of a pump and flow switch is free under warranty so no labour charge as Midea Credit them for the cost of fitting.
The installer is trying to charge £180+vat, unless they were unaware of this which isn't a impossibility.
We shall see what they say.
Still no reply from NAPIT or installer about any of the other issues...
Will keep on flushing the filters for now
Tempted to do a coarse and offer heat pump services I'm getting rather quick at it 🤣
Have a good one all
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