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Voice from the future.

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Toodles
(@toodles)
Famed Member Contributor
Joined: 4 years ago
Posts: 2820
Topic starter   [#3052]

Just something to brighten up your day / evening / night.

I registered with HMRC a few months ago so that I might carry out on-line submissions for my tax. The app has always been ‘flakey’ to say the least and some days, I could open the app but others, it would not allow me at all. Getting a little peed off with this situation and when invited, I decided to reset my password and go through a long procedure to prove I am me and am alive etc.

Having used Gov UK to ascertain I exist in the past, I was then invited to prove my existence using this app. My only means of ‘proof’ is my passport (which was purchased a few years ago solely for the purpose of proving my existence and has never been used for anything else!) I went through the rigmarole of providing my NI number, DOB, colour of toenails, name of hamster etc., I was then requested to take a photo with my iPhone of the photo page of my passport and , having told them my passport has the embedded chip in the front cover, was then invited to scan this to confirm information.

My passport photo page shows my correct details - so far so good… scan the chip and it comes up with a page of data stating I was born in 2047! Needless to say, though I have tried ten or more times to pass this procedure to enable me to progress to HMRC app, I just see ‘Something went wrong’ type messages however, and which ever way I try to pass go and collect £200, it would seem impossible to make any progress!

I am currently waiting for Gov Uk to resolve this, but, I suppose I may have to wait until I exist in 2047 for a reply! Ho-Hum. Regards, Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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JamesPa
(@jamespa)
Illustrious Member Moderator
Joined: 3 years ago
Posts: 5117
 

Posted by: @toodles

am currently waiting for Gov Uk to resolve this, but, I suppose I may have to wait until I exist in 2047 for a reply! Ho-Hum. Regards, Toodles.

Is this the millennium bug.  That's a faintly serious comment; it's entirely possible that DoB is coded with a 2 digit year (although THE millennium bug has slightly different origins).  Were you born in 1947?


This post was modified 3 weeks ago by JamesPa

4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.


   
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Transparent
(@transparent)
Illustrious Member Moderator
Joined: 4 years ago
Posts: 3297
 

This is a failure in the code in the App you used to read the Passport chip.

There are directions issued by the Home Office to developers who intend using the passport chip.

The instructions include this paragraph:

image

The App you used on the iPhone is not compliant,
and @jamespa correctly guessed what the problem is.

One wonders why the data format uses calendar dates anyway.
Since this scanning operation is being done by a computer (a smartphone), there are better formats which could've been used, such as UTC


Save energy... recycle electrons!


   
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Toodles
(@toodles)
Famed Member Contributor
Joined: 4 years ago
Posts: 2820
Topic starter  

@jamespa Yes, indeed I was. (Or maybe will be in 2047?) Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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Toodles
(@toodles)
Famed Member Contributor
Joined: 4 years ago
Posts: 2820
Topic starter  

@transparent I find it difficult to believe that this problem is only now showing up and that no other passport holders born in the 1900’s have had a similar experience! The app has shown one or two updates since I installed it too! Methinks that another update should be in the offing…


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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Transparent
(@transparent)
Illustrious Member Moderator
Joined: 4 years ago
Posts: 3297
 

It's not that other passport users may or may not have had a similar experience, but that the particular App doesn't conform to the specification.

Perhaps others have been using a different App.

In your case, that suggested dialogue box should've shown up on screen, but it doesn't do so.

Moreover, common sense tells us that the programmer should've got the App to check the retrieved data against the current date which the iPhone already knows! That most basic of checks would've filtered out the possibility of the passport holder having been born on a date which hasn't yet occurred!


Save energy... recycle electrons!


   
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JamesPa
(@jamespa)
Illustrious Member Moderator
Joined: 3 years ago
Posts: 5117
 

It's unbelievably sloppy programming.  Either a complete rookie or AI must have been responsible for omitting the most basic and blindingly obvious of checks.


4kW peak of solar PV since 2011; EV and a 1930s house which has been partially renovated to improve its efficiency. 7kW Vaillant heat pump.


   
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Majordennisbloodnok
(@majordennisbloodnok)
Famed Member Moderator
Joined: 5 years ago
Posts: 1948
 

@toodles, are you sure the app is an official one from HMRC? From what you've described, it's unlikely to be otherwise but worth a check first.

As for @transparent's and @jamespa's points, I agree that this is very lazy programming. However, and assuming it is an official HMRC app, what is rather more worrying is not that there was a lazy programmer involved but that such a basic and glaring issue could have got through the subsequent testing before release to the general public. Software development is a process rather than just someone writing some code and hoping it'll work, so a failure of an HMRC coder to follow Home Office directions about how to implement a Home Office function and then the failure of an HMRC user acceptance testing process to pick up a bug that will affect a significant proportion of the population seems like a development process that's unfit for purpose at almost every stage.

My experience of many parts of www.gov.uk has been a surprisingly cohesive and robust IT offering overall considering the breadth of scope, so a developmental issue as fundamental as this has more far-reaching effects than might otherwise be immediately obvious. 


105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"


   
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Toodles
(@toodles)
Famed Member Contributor
Joined: 4 years ago
Posts: 2820
Topic starter  

@majordennisbloodnok This app is the one that HMRC wish everyone to use, it appears to be the only route from the combination of options I have to use. I only have a passport for ID porpoises - never used it for anything else; as a non driver and of British birth, I have very few means using documentation to prove my ID. Due to the somewhat restrictive range of options open to me, HMRC direct me to use this Gov UK app and provide a qr code to open it for me on my iPhone (I do have it installed but the only way to initiate the procedure that I can find is to use the qr code on the HMRC site.) As you and others mention, very sloppy indeed! Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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Transparent
(@transparent)
Illustrious Member Moderator
Joined: 4 years ago
Posts: 3297
 

@toodles - UK Immigration also offers an App which you can use to verify that your passport NFC chip is correct.

Try downloading that from the iPhone App Store.

Does it have the same issues as that from HMRC?

 


This post was modified 3 weeks ago 2 times by Transparent

Save energy... recycle electrons!


   
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Toodles
(@toodles)
Famed Member Contributor
Joined: 4 years ago
Posts: 2820
Topic starter  

@transparent Thank you, I tried this with trepidation; to initiate the procedure in that app, I need details I do not possess and a whole long list of options for non UK applicants to use. I’ll play safe and wait until GOV UK get their rear end enmeshed with the other cogs. HMRC will just have to wait for my ‘NIL’ submission!😉 Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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Transparent
(@transparent)
Illustrious Member Moderator
Joined: 4 years ago
Posts: 3297
 

Posted by: @toodles

I need details I do not possess and a whole long list of options for non UK applicants to use.

There's usually a group of people on the beach at Dover who know what details can be used to populate option-fields in UK Government forms.


Save energy... recycle electrons!


   
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