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Voice from the future.

Toodles · 2026-06-10T18:22:16Z

Just something to brighten up your day / evening / night. I registered with HMRC a few months ago so that I might carry out on-line submissions for my tax. The app has always been ‘flakey’ to say the least and some days, I could open the app but others, it would not allow me at all. Getting a little peed off with this situation and when invited, I decided to reset my password and go through a long procedure to prove I am me and am alive etc. Having used Gov UK to ascertain I exist in the past, I was then invited to prove my existence using this app. My only means of ‘proof’ is my passport (which was purchased a few years ago solely for the purpose of proving my existence and has never been used for anything else!) I went through the rigmarole of providing my NI number, DOB, colour of toenails, name of hamster etc., I was then requested to take a photo with my iPhone of the photo page of my passport and , having told them my passport has the embedded chip in the front cover, was then invited to scan this to confirm information. My passport photo page shows my correct details - so far so good… scan the chip and it comes up with a page of data stating I was born in 2047! Needless to say, though I have tried ten or more times to pass this procedure to enable me to progress to HMRC app, I just see ‘Something went wrong’ type messages however, and which ever way I try to pass go and collect £200, it would seem impossible to make any progress! I am currently waiting for Gov Uk to resolve this, but, I suppose I may have to wait until I exist in 2047 for a reply! Ho-Hum. Regards, Toodles.

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Toodles

(@toodles)

Famed Member Contributor

Joined: 4 years ago

Posts: 3024

Topic starter 11/06/2026 2:30 pm

@transparent Second attempt at replying… There are probably a good few within a mile or three from here😉 Toodles.

Toodles, heats his home with cold draughts and cooks food with magnets.

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Judith

(@judith)

Prominent Member Member

Joined: 3 years ago

Posts: 554

11/06/2026 4:44 pm

@toodles in extreme frustration in identifying myself some years ago at the gov portal to pay my tax I reset everything and told them to send a new password/user code to my address using Royal Mail. This work around may or may not still be available.

Good luck!

2kW + Growatt & 4kW +Sunnyboy PV on south-facing roof Solar thermal. 9.5kWh Givenergy battery with AC3. MVHR. Vaillant 7kW ASHP (very pleased with SCOP >4) open system operating on WC

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Toodles

(@toodles)

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Joined: 4 years ago

Posts: 3024

Topic starter 11/06/2026 4:53 pm

@judith Thank you, from 21 years in the future! Toodles.

Toodles, heats his home with cold draughts and cooks food with magnets.

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Toodles

(@toodles)

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Joined: 4 years ago

Posts: 3024

Topic starter 12/06/2026 4:30 pm

Many messages back and forth later…

GOV UK One Login informs me:

Thanks for contacting the GOV.UK One Login Support Team.

To keep your information safe, we cannot give you any more details about why your identity could not be proven.

To discuss alternative ways of obtaining the information you require, please contact HMRC directly: https://www.gov.uk/contact-hmrc

Kind Regards,

GOV.UK One Login Support Team

Methinks that a programmer has employed a testicular elevation manoeuvre during the execution of their duties. (Keep my information safe, HAH!🤩). Regards, Toodles.

Toodles, heats his home with cold draughts and cooks food with magnets.

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