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Last seen: Jun 6, 2026
@JamesPa the letter from IWA Insurance stated: “This assessment was undertaken by the Claims Manager but their report unfortunately misquoted what sho...
@editor Mars thank you! Tbh you have been the only person in this whole sorry debacle that can clearly see what the problems are, how to fix them, and...
Thanks for the contributions on the issue of IWA Insurance everyone. I think we are all agreed that this insurance company is not fit for purpose (per...
Thanks for the support and excellently articulated summary Mars. So good to hear that you understand our situation. The installer’s consumer code w...
Hi James Thank you for taking an interest in our predicament. Tbh I’m very surprised that you suggest we pursue a ‘self help’ option. We have paid...
Our initial claim was rejected by IWA under Clause 2 of their T&Cs (… “providing that (a) the IWA has been notified within 30 days of the fault fi...
Thank you for looking into this on our behalf Mars. I can’t tell you what a relief it is to finally find someone who is: taking us seriously; who has ...
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Degrees of Separation
Latest Posts
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RE: Heat pump branding. Clever, contemporary… or a bit too much?
I think Heat Geek have done an amazing job on their bra...
By Tomtheheatingengineer , 2 hours ago
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RE: HeatGeek vs Octopus surveys: puzzling disparity - any ideas why?
I have just had 3 heat loss surveys, one by heat geek o...
By David , 3 hours ago
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RE: Heat Geek Zero Disrupt: Are We Sleepwalking Into Another Race to the Bottom?
I think that's the key question. After all inverter uni...
By Prunus , 4 hours ago
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RE: battery storage without solar
As of October 1st they need specific qualifications to ...
By EtchedPixels , 5 hours ago
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RE: How should the Boiler Upgrade Scheme be reformed?
A unit which uses water to transfer the heat/chill from...
By Temperature_Gradient , 5 hours ago
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RE: Renewables & Heat Pumps in the News
With regards to the BUS grant raid, I gave it more thou...
By ASHP-BOBBA , 6 hours ago
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RE: Why are ASHP installs so expensive?
The whole system seems to work on the basis of...
By ian33a , 6 hours ago
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RE: Missing flow temperature in Heat Geek proposal
Good plan. If you can get half hourly meter readings a...
By JamesPa , 11 hours ago
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RE: Heat Pumps Without Grants: Would You Have Installed One & Will You Now?
@editor Most certainly. The heat pump was an ideal s...
By Abernyte , 11 hours ago
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Although regulations may well vary from country to coun...
By Majordennisbloodnok , 12 hours ago
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RE: Does anyone have experience of a smart water meter?
Yep I caught our slow leak from a £100 bill rise 8)
By EtchedPixels , 12 hours ago
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RE: Do You Need a Buffer Tank or Low Loss Header for Underfloor Heating in a Large Property?
@jamespa in some cases, failing the Turing test might b...
By GrahamF , 15 hours ago
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RE: Passiv Smart Thermostat - Help & Forum Support
@energystoragetech The heat capacity of some...
By JamesPa , 17 hours ago
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RE: tepeo ZEB UK Support & Info Thread
Sorry you are correct, I was remembering figures from t...
By JamesPa , 1 day ago
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