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Ian
@ian-w
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Active Member
Joined: Apr 8, 2026
Last seen: Jun 6, 2026
Profile Activity
Topics: 1 / Replies: 7
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Reply
RE: Failed Heat Pump Install: IWA Claim Rejected

@JamesPa the letter from IWA Insurance stated: “This assessment was undertaken by the Claims Manager but their report unfortunately misquoted what sho...

4 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: The Reality Behind a Failed Heat Pump Installation – and an IWA Insurance Rejection

@editor Mars thank you! Tbh you have been the only person in this whole sorry debacle that can clearly see what the problems are, how to fix them, and...

4 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: The Reality Behind a Failed Heat Pump Installation – and an IWA Insurance Rejection

Thanks for the contributions on the issue of IWA Insurance everyone. I think we are all agreed that this insurance company is not fit for purpose (per...

6 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: The Reality Behind a Failed Heat Pump Installation – and an IWA Insurance Rejection

Thanks for the support and excellently articulated summary Mars. So good to hear that you understand our situation. The installer’s consumer code w...

6 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: The Reality Behind a Failed Heat Pump Installation – and an IWA Insurance Rejection

Hi James Thank you for taking an interest in our predicament. Tbh I’m very surprised that you suggest we pursue a ‘self help’ option. We have paid...

6 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: The Reality Behind a Failed Heat Pump Installation – and an IWA Insurance Rejection

Our initial claim was rejected by IWA under Clause 2 of their T&Cs (… “providing that (a) the IWA has been notified within 30 days of the fault fi...

6 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Reply
RE: The Reality Behind a Failed Heat Pump Installation – and an IWA Insurance Rejection

Thank you for looking into this on our behalf Mars. I can’t tell you what a relief it is to finally find someone who is: taking us seriously; who has ...

6 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Topic
The Reality Behind a Failed Heat Pump Installation – and an IWA Insurance Rejection
6 months ago
Forum
Government Schemes, Regulations, Training, Planning & Organisations
Replies: 42
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