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benson
@benson
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Joined: Apr 19, 2024
Last seen: Oct 9, 2025
Profile Activity
Topics: 6 / Replies: 179
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Reply
RE: In the middle of an ASHP installation - a few questions (and issues)

@wreckguru nope, no insurance backed guarantee. When they popped round Monday before last, they 'floated' the idea that they could balance the syste...

11 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: In the middle of an ASHP installation - a few questions (and issues)

@toodles I just wish I wasn't locked into them with the homely set up, and their support still haven't replied. Yes you can access the dashboard but t...

11 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: In the middle of an ASHP installation - a few questions (and issues)

@toodles I'd rather pay and have a fully commissioned guaranteed system but yes...a key reason we went with them due to the payment terms which protec...

11 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: In the middle of an ASHP installation - a few questions (and issues)

@wreckguru the terms of the invoice are that I have a total to pay, which is minus the BUS grant. I am not liable for the £7500, whether application i...

11 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: In the middle of an ASHP installation - a few questions (and issues)

@toodles thanks. I have emailed them six days ago but no reply as yet. The lockshields both sides of the radiators is only downstairs and I thought ...

11 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: In the middle of an ASHP installation - a few questions (and issues)

Just to update on this, the company director turned up unannounced at our house a week or so ago. The installation work has been completed apart from ...

11 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Is your heat pump insured?

@declan90 I tried that after the phone call and they didn't reply. LV do actually specify in their T+Cs that ASHPs are covered as part of the buildi...

11 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Is your heat pump insured?

@declan90 yes. I specifically called them to make sure it was covered. Initially a definite no, and then a maybe. Now they’re not offering me insuranc...

11 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Getting the best out of a heat pump - is Homely a possible answer?

@toodles thanks ....no issues with the functionality and algorithms that the homely uses and I'm pleased we had it installed. Efficiency wise it is ma...

12 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Getting the best out of a heat pump - is Homely a possible answer?

@potatoman that makes sense. we haven't had the official handover and commissioning completed yet on our install (I'm not entirely convinced it is eve...

12 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Getting the best out of a heat pump - is Homely a possible answer?

Morning all. How exactly did you guys get access to the Homely connect app? I have emailed them but they don't seem too great at replying to email que...

12 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Is your heat pump insured?

@richard24738 we’re with policy expert as well. They initially said it wasn’t covered. Then I asked what their definition of building (or part of) was...

12 months ago
Forum
Air Source Heat Pumps (ASHPs)
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