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A Smarter Smart Controller from Homely?

 
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Thermostats, Volumisers, Buffer Tanks, TRVs, Pumps, Piping, Valves, Radiators & Controls
Last Post by Toodles 2 weeks ago
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 Papahuhu
(@papahuhu)
Reputable Member Member
Joined: 5 months ago
Posts: 120
15/12/2025 3:48 pm  

@toodles 

maybe you are correct. But I went through the installer instructions and all they had to do was disable the weather compensation (for some reason Samsung calls it water law??) and input minimum and maximum flow temps for the emitters). Nothing else. 
They did set up the DHW controls as homely doesn’t see those. 
I might suggest the installer to do a reset, I’m intentionally not touching anything myself as I want them to fix it in case there is a design, equipment or install error. Then they can’t pass the responsibility to me if I haven’t tinkered with it, other than bleed the rads. 
thanks



   
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Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2457
Topic starter 15/12/2025 4:07 pm  

@papahuhu I hope you get a swift resolution. Regards, Toodles


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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 Papahuhu
(@papahuhu)
Reputable Member Member
Joined: 5 months ago
Posts: 120
31/12/2025 3:04 pm  

@toodles 

Just to follow up. I have made a little progress with my installer after considerable back and forth, haven’t yet had to go nuclear and put in a complaint with their regulatory body so that is positive.

They accept something is wrong, so as a first step they are coming out to repeat the heat loss survey using a revised methodology. The data I have clearly indicated my system is delivering 70% less heat than the original predictions identified, so it’s obvious to me, even before they repeat the survey, that my heat pump has been oversized. They also did something strange to my upstairs rads, they decreased the capacity by 50% in each room, ie the opposite of what you’d expect when moving from high temperature to low temperature heating. I did query this very strongly at the time, but they insisted their calculations were correct. Unsurprisingly, all those rooms where they did this run about 5C less than design temp! So I’m getting them to put that right too. 

Secondly, they are offering to remove the homely free of charge and reinstate weather compensation. I’ve asked them to put that on hold until after the heat loss survey. If the survey indicates that the heat pump it is too large then they need to downsize my unit and perhaps replace the control system anyway. 

You know you have access to your homely data, do you also have access to all systems and not just your own? For example, if I gave you the serial number of my unit could you see my data too please?

 

thanks and happy new year to you.



   
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Toodles
 Toodles
(@toodles)
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Joined: 3 years ago
Posts: 2457
Topic starter 31/12/2025 3:43 pm  

@papahuhu Hello and, a Happy New Year in a matter of hours!

 

As far as I am aware, your Homely Installer, Homely themselves and your own app are the only access points for your data. I gained access to the ‘Connect’ app via the Homely employee responsible for my installation as it was a form of trial run for the new Daikin integration as mine was the first to be installed on a Daikin EDLA series. Regards,, Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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 Papahuhu
(@papahuhu)
Reputable Member Member
Joined: 5 months ago
Posts: 120
31/12/2025 4:11 pm  

@toodles Thanks. Yes I’ve tried three or four times and can’t get my own data. Some folks on the forum were indicating all you needed to do was register as an installer and load the installer app, which I did. But they are wrong, I still can’t see my data via connect, I’ve tried on iOS and desktop, my son even tried via Linux but nowt. It must be some special access that homely set up for you. Very annoying, not being able to see one’s own data. I can understand why they discourage it, but as a diagnostic tool it is invaluable when your own installer doesn’t want you to see what they can see.



   
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Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2457
Topic starter 31/12/2025 5:41 pm  

@papahuhu 😟 Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
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