Due to poor vision, selecting, copying and pasting text is a bit of a trial for me but here is some of the email trail between myself and MyEnergi up until early on the 26th. Jan. More will follow in due course if required. I have attempted to remove my details and this takes time and tires my eye - so forgive any untidiness. As MyEnergi have been adamant that the wiring for the Sunamp is not their responsibility, I have requested the Sunamp be connected up by my installers and their callout fee is £210. Regards, Toodles.

Please note: The earliest correspondence starts at the base of the document.

Your support ticket 759856 has been updated.

To add additional comments, reply to this email.

System (myenergi) 

26 Jan 2026, 16:22 GMT 

AUTOMATED MESSAGE

Dear xxxxx

Thank you for your patience while we continue working on your issue.

We wanted to let you know that your support ticket (759856) has now been escalated to our Urgent Help team for further investigation. They will review your case and get in touch with you via your preferred contact method as soon as possible.

Please be assured that we’re treating this as a top priority, and we’ll update you as soon as we have more information.

In the meantime, if you have any further questions or details to share, just reply to this email, and we’ll make sure it’s added to your case.

We really appreciate your patience and understanding.

Best regards,
myenergi Support Team

My Name

26 Jan 2026, 15:01 GMT 

Hello Dave,

I trust you received my reply with the Serial Number of the replacement Eddi. Have you made any progress please? I suspect that another visit from a technician will be required to solve the problems - is this right please?

Regards,

xxxx

I heat our home with cold draughts and cook food with magnets!

My Name

26 Jan 2026, 10:38 GMT 

Hello, Serial number: EDT27244694

I heat our home with cold draughts and cook food with magnets!

Dave (myenergi) 

26 Jan 2026, 10:31 GMT 

Good morning xxxx,

Thank you very much for your inquiry. I regret to hear about the difficulties you are experiencing. Could you please provide the serial number of your replacement device so that I may promptly investigate and resolve the issues?

Kind regards.

Dave
Level Three Support

Dave (myenergi) 

26 Jan 2026, 10:28 GMT 

Request #764878 "myenergi Technical Support Ticke..." was closed and merged into this request. Last comment in request #764878:

Your escalation request has been received. Your ticket number is 764878

Our team will contact you as soon as possible.

If you need a quick update or faster action, use our live chat between Monday-Friday 9am and 4pm GMT. Live chat is prioritised and gives you the quickest route to the team.

If your enquiry is not urgent, you can reply to this ticket and we will get back to you.

My Name

24 Jan 2026, 14:38 GMT 

A Summary:

No charge is applied to the Sunamp Thermino unit at any time  under any setting.

Set to Bypass on the switch at the base of Eddi, some of the Sunamp LED’s light up.

Set to any other setting on that switch, no LED’s light up on the Sunamp.

With any scheduled times set via the app, no LED’s show, nor charging takes place.

Manual Boost settings do not work either.

There are no circumstances under which the Eddi allows the Sunamp to charge at all.

Why was this not discovered when Matt did the fitting? He obviously did not carry out a test!

I explained to Matt that the electrician who came from Cinergi to check that the Eddi  unit was indeed the problem, then bypassed the Eddi with some temporary connections so that we could charge the Sunamp and control it via the fused spur.

The Sunamp requires a permanently live feed for the LED’s and control and a second live feed switched by the Eddi. Has Matt familiarity with this system of wiring and control?

He told me that he fitted Eddi units but has nothing to do with the settings - he suggested I contact yourselves for any questions about the non-working app etc.

Please arrange for this whole mess to be rectified as soon as possible as we are both elderly, disabled and have medical needs for hot water to be available at all times. If you do not have anyone else to send other than Matt, may I suggest that you engage Cinergi as they understand how the whole system works and did install the whole lot in the first instance. I do not wish Matt to carry out the work for the reasons explained above and also that he made arrangements on two previous days and failed to appear. Arriving on Friday at middaymeant that by the time he left without testing the unit, there was very little time for me to try to troubleshoot and report to you before you shut shop for the week end.

Regards,

xxxx

I heat our home with cold draughts and cook food with magnets!

My Name

23 Jan 2026, 22:38 GMT 

Further to my last message; we no longer have any hot water as the ‘bypass’ setting does not allow the Sunamp to charge either. At least we had a means of heating the water before Matt changed the Eddi as Cinergi had connected up the Sunamp with connectors so we had means of using the hot water system. Because MyEnergi insist that they or their agents only touch the insides, I had to pay Cinergi £210 call out to tell me the Eddi had died (which I was pretty sure of anyway) I am not a Happy Bunny right now. 

We have no hot water for the foreseeable future and have medical needs too.

Regards,

xxxx

I heat our home with cold draughts and cook food with magnets!

My Name

23 Jan 2026, 22:05 GMT 

Just an update; at 22:00 the programmed turn on of the Sunamp happened, power came on and status LED’s on Sunamp lit up for approx. 2 seconds then the system shut down again. This suggests that the comms connection to/from Sunamp is not functioning to me. Did Matt connect things properly?

Regards,

xxxx

I heat our home with cold draughts and cook food with magnets!

My Name

23 Jan 2026, 17:22 GMT 

Whils in the Installer mode, I noticed a line for the relay board, so opened the menu and set the option for relay 2 to ‘heating’ as that is what I’ll use it for with the dual fuel towel rail element. I haven’t seen any options for setting up the relay yet though.

xxxx

I heat our home with cold draughts and cook food with magnets!

My Name

23 Jan 2026, 17:15 GMT 

Another clue may be that the status lights come on on the Sunamp in ’Bypass’

mlode on the switch at base of Eddi, but when Eddi id switched on, noe LED’s show on Sunamp at all -they used to, xxxx

I heat our home with cold draughts and cook food with magnets!

My Name

23 Jan 2026, 17:04 GMT 

No, it didn’t show any message.

xxxx

I heat our home with cold draughts and cook food with magnets!

My Name

23 Jan 2026, 17:03 GMT 

Devis list 1-Eddi then two Harvis on the second a third line then vHub on the fourth, all with numbers to the right hand side.

xxxx

I heat our home with cold draughts and cook food with magnets!

System (myenergi) 

23 Jan 2026, 17:03 GMT 

AUTOMATED MESSAGE

Dear xxxx 

Thank you for your patience while we continue working on your issue.

We wanted to let you know that your support ticket (759856) has now been escalated to our Urgent Help team for further investigation. They will review your case and get in touch with you via your preferred contact method as soon as possible.

Please be assured that we’re treating this as a top priority, and we’ll update you as soon as we have more information.

In the meantime, if you have any further questions or details to share, just reply to this email, and we’ll make sure it’s added to your case.

We really appreciate your patience and understanding.

Best regards,
myenergi Support Team

Thomas (myenergi) 

23 Jan 2026, 17:03 GMT 

so back out and see if the devices update message appears. sorting a call back with an engineer 

Thomas
Technical Support Coordinator

My Name

23 Jan 2026, 17:02 GMT 

It is already set to 1 and nothing changes if I pree tick whilst on it, it just confirms Priority 1

xxxx

I heat our home with cold draughts and cook food with magnets!

Thomas (myenergi) 

23 Jan 2026, 16:49 GMT 

yes the tick button, sorry got zappi car chargers on the brain. in Linked devices go to devices press the tick then you should see the eddi and hub, if you select the eddi and the set priority to 1 then leave that menu, you should see the device updating message at the top, hopefully this sorts the issue

Thomas
Technical Support Coordinator

My Name

23 Jan 2026, 16:46 GMT 

One more thing, you mention the plus key, I assume this is the same thing as the tick button?

I heat our home with cold draughts and cook food with magnets!

My Name

23 Jan 2026, 16:45 GMT 

Further more, I cannot see an settings for the relay board on the Eddi display.

xxxx

I heat our home with cold draughts and cook food with magnets!

My Name

23 Jan 2026, 16:41 GMT 

The Vhub had no tick, tried following your instructions but still no tick appears.

I heat our home with cold draughts and cook food with magnets!

Thomas (myenergi) 

23 Jan 2026, 16:21 GMT 

okay if you back into the eddi menu, device settings, installer settings, the passcode should be 0000 so press +until it clears, then linked devices, if you see set Vhub with no tick next to it then use the arrow keys to move down to it and press + to set the vhub on (has a tick next to it)

Thomas
Technical Support Coordinator

My Name

23 Jan 2026, 15:56 GMT 

 Hello Thomas,

Thank you for the guidance; Matt assured me he had connected to wi-fi and that all should be ready for me to put in my settings. Nevertheless, I carried out your instructions to connect the wi-fi but the password for access to the MyEnergi did not work until I entered the whole alphanumeric details observing UPPERCASE LETTERS! My iPad and I Phone now see the Eddi app but I am not sure we are anywhere near complete yet. I have set up 3 periods per day to charge the Sunamp from grid (as per previous arrangements) but though there was over 30 minutes left in the 3 hour slot from 13:00 - 16:00, the charge did not start. I then tried to use manual override and this did not work; the only way I have been able to power the Sunamp is on the ‘Override’ switch on the base of Eddi. Perhaps the timed function will operate at 22:00, we will see. At present, the circuit for Sunamp is labelled Tank 1 so I assume that can be changed back to Sunamp please? (Assuming that is indeed the right circuit in the first place) I haven’t yet attempted to set up the MyEnergyAccount on my iPad and set the other parameters but am hoping this can be done for me please, I’ll explain when we talk.

Meanwhile, I have left the Eddi on as normal as in Override, ther does not seem to be a connection to wi-fi as far as I can tell.

Regards,

xxxx

I heat our home with cold draughts and cook food with magnets!

Thomas (myenergi) 

23 Jan 2026, 13:44 GMT 

Hi , sorry to hear you are still having issues. It would appear that the eddi isn't connected to the internet. I've provided a guide below for you to follow. Once I clear my call queue I will try and call you. In the mean time please e-mail me if you have any questions.

Please reset the wifi config on the eddi: menu - device settings - advanced - reset wifi config - confirm

Then head back to device settings - internet - wifi, then go to the wifi settings in your phone and wait for the myenergi network to appear on your phone.

At this point, connect to it using the password on the eddi wifi screen (should be all lowercase letters).

This should then open the black wifi setup page, where it will ask you to set a password to protect the eddi wifi settings. (On Android devices, this may not appear straight away - so please tap the settings/cog wheel next to the myenergi network, on your phone, then tap on "manage router" to get to the set-up screen)

It'll then ask you to set a password to protect the wifi settings on the eddi; we normally just set this to "Password1" (ensure capital P at the start) so just pop this into both boxes and tap "set".

On the final page, ensure the top 2 boxes ("detect network" and "network") are both populated with your home wifi networks name then pop your home wifi's password in the bottom box and tap "connect".

This should eventually kick you off the myenergi network on your phone, and the status on the eddi display should eventually change to "connected". The status will only change to "failed" for 1 of these reasons:

• the details on the last step, for your home wifi network, were entered incorrectly

the wifi signal at the zappi is very poor, so the eddi is JUST out of range

Thomas
Technical Support Coordinator

System (myenergi) 

23 Jan 2026, 13:29 GMT 

AUTOMATED MESSAGE

Dear My Name

Thank you for your patience while we continue working on your issue.

We wanted to let you know that your support ticket (759856) has now been escalated to our Urgent Help team for further investigation. They will review your case and get in touch with you via your preferred contact method as soon as possible.

Please be assured that we’re treating this as a top priority, and we’ll update you as soon as we have more information.

In the meantime, if you have any further questions or details to share, just reply to this email, and we’ll make sure it’s added to your case.

We really appreciate your patience and understanding.

Best regards,
myenergi Support Team

Viktoriia (myenergi) 

23 Jan 2026, 13:28 GMT 

Good afternoon xxxx,

Many thanks for your email and sincere apologies that you are still experiencing issues.

I have forwarded your email to our tech support team who will be able to assist you with this. They will be in touch shortly.

Kind regards

Viktoriia
Service Co-ordinator - GB

My Name

23 Jan 2026, 13:20 GMT 

Hello,

Matt has now swapped the Eddi unit and gone; I am unable to set any programmes up as though the iPhone display shows my settings being entered, when I press OK, the progress circle whirrs for a long time and when it disappears, there is still no entry shown. When I tried using manual boost, the unit clicks several times, then goes off again. I am now heating my Sunamp on ‘Override’ as this is the only thing that is working.

Please help.

Regards,

xxxx

I heat our home with cold draughts and cook food with magnets!

Viktoriia (myenergi) 

22 Jan 2026, 14:24 GMT 

Dear xxxx, 

Please accept our sincere apologies again for the missed appointment earlier today and for the inconvenience this caused.

We have now heard back from the installer, who advised that they were unfortunately held up on another appointment. 

They have since contacted you directly to reschedule the installation for tomorrow.

Best Regards, 

Viktoriia
Service Co-ordinator - GB

My Name

22 Jan 2026, 14:06 GMT 

Hello,

I am very disappointed in the poor service you have offered me this week. Matt was supposed to come to fit the replacement Eddi but ‘phoned near the end of the time period excusing himself due to bad weather; he then made a new appointment between 10:00 and 12:00 today. No show - no message. Please will you sort this out for me, I have changed my plans for two days now to be here for Matt and, as yet we are no further forward.

Regards,

xxxx.

I heat our home with cold draughts and cook food with magnets!

Viktoriia (myenergi) 

16 Jan 2026, 11:27 GMT 

Hi xxxx,

I'm Viktoriia your Service Coordinator, and I’ll be looking after your replacement order and any engineer visit needed to get your myenergi product running again.

Your replacement EDDI has  been ordered under reference: 759856 or ACT-047233-SC200 . 

One of our authorised service partners will be in touch to arrange the installation of your product or part.

⚠️ To keep your warranty valid, please don’t use independent engineers. All repairs must be carried out by a myenergi authorised engineer. For further details and to review our full warranty terms, please visit our website or follow the link below:

myenergi Product Warranty

Returning your faulty unit/part

• Re-use the packaging from your replacement for the return.

• Create your return label using this link: RETURN YOUR ITEM. (Ref: ACT-047233-SC200.

• For guidance, see: How to Return Your Faulty Product.  
 

No printer?

Royal Mail can bring the label if you choose collection, or print it at a Post Office using the QR code/reference you’ll receive by email.

🎉 REWARD ALERT! 🎉

RETURN YOUR FAULTY UNIT & UNLOCK 3 MONTHS FREE WARRANTY!

We’ve got a little thank you for helping us out!

✅ Return your faulty product

✅ Send us proof of delivery (a screen shot of the receipt or collection is fine!)

✅ Include proof of the original install date (Electrical Installation Certificate (EIC) or installation invoice)

And we’ll REWARD YOU with an EXTRA 3 MONTHS WARRANTY — absolutely FREE! 

It’s our way of saying thank you for your cooperation and helping us close the loop on your support case.

Have questions or need help with the return process? We're here for you!

💡 Please note: if the issue is found to be caused by third-party equipment, a service charge of £120 (incl. VAT) may apply.

Just a quick reminder: Your warranty starts from the installation date of your original unit. If you’d like to extend your coverage, you can easily purchase an extended warranty through your myenergi myaccount (UK and ROI only). 

If you have any questions please don't hesitate to ask.

Kind regards,

Viktoriia
Service Co-ordinator - GB

Thomas (myenergi) 

16 Jan 2026, 09:21 GMT 

THIS IS AN AUTOMATED MESSAGE

Dear xxxx 

Thank you for providing the requested details. We have now submitted a job request to our Service Team. Please note that they may reach out if additional details or images are needed, especially in cases requiring specific information.

We appreciate your understanding and cooperation in this matter. For your reference, your support contact number remains 759856. 

Should you have any further queries or need additional assistance, please don't hesitate to get in touch. We're here to help! 

Thank you once again for your cooperation.

Kind regards,

My Name

15 Jan 2026, 17:23 GMT 

Hello Thomas,

In addition to the details you already have to hand, I am attaching the images you requested and confirm that Cinergi are the suppliers and installers of the system including the Eddi and relay board plus the 2 Harvi’s. Email address for the Cinergi Team: rebecca@cinergi.co.uk; the unit was installed in February 2023. My address: xxxxxxxxxxxx My mobile phone: xxxxxxxx.

The images requested are attached, I have done my best to capture the Eddi label though space beneath does not allow much room for my camera. The circuit breaker for the supply to the Eddi (via a dedicated fused spur) in the consumer unit is the fourth from the right marked ‘Boiler’ as set up by Cinergi as part of the installation.

Regards,

xxxx (end user).

I heat our home with cold draughts and cook food with magnets!

Thomas (myenergi) 

15 Jan 2026, 16:38 GMT 

Hello xxxx,

We are sorry to hear that your customer has experienced an issue with a myenergi product.

Please note that the warranty agreement is between myenergi and the end user, not the product installer. While the installer may have a separate warranty contract with the customer, this is not recognised by the manufacturer.

To process the warranty claim, we need to contact your customer directly. Please provide the following details as soon as possible:

Customer Information Required

• Customer Name

• Customer Address

• Customer Contact Phone Number

• Customer Email Address

Additional Information Required

Please provide the following details, either directly or through the customer:

• Device Serial Number (if not already provided)

• Installation images as per the Image Reference Guide

• How long ago was the installation? (e.g., less than 1 month, 4 months, 1 year, etc.)

• Original Installer & their email address (if reported by the end user)

Important: If no images are provided, we cannot proceed with the warranty claim.

Next Steps

For customers in Great Britain or the Republic of Ireland:

• We will dispatch the necessary replacement part(s) or product(s) to your customer.

• A warranty-approved engineer will contact your customer directly to arrange an appointment for the required work.

For installation failures:

If your query relates to a failure during installation, our support team will assess the details provided and communicate the next steps accordingly.

Thank you for your cooperation and understanding. 

Our team is committed to resolving this issue promptly and ensuring the best possible service for our customers.

Thomas
Technical Support Coordinator

System (myenergi) 

8 Jan 2026, 10:32 GMT 

Your escalation request has been received. Your ticket number is 759856 

Our team will contact you as soon as possible.

If you need a quick update or faster action, use our live chat between Monday-Friday 9am and 4pm GMT. Live chat is prioritised and gives you the quickest route to the team.

If your enquiry is not urgent, you can reply to this ticket and we will get back to you.

8 Jan 2026, 10:32 GMT 

Collected info
Name: xxxx
Email: xxxxxxxxxx
Region: Great Britain
What type of customer are you?: End User (Customer)
What’s the reason for contacting us?: Product Fault
Which product is the main reason for your contact?: eddi v2.1 (Two Antenna)
Serial Number: 21227004
Additional details: Confirmed ‘dead’ by Cinergi electrician, no lights at all, tripped breaker and blew supply fuse in spur box. Unit is fitted with relay board but the circuit it fed was isolated some weeks ago (dual fuel towel rail heater) main circuit controlled Sunamp Thermino which is working correctly after btpassing the Eddi unit. Cannot give you much more information other than that the ‘bypass position on the switch will not stay on and doesn’t supply any power to Sunamp if held .

Session info
Session id: 244LIN3E
Session link: https://app.mavenoid.com/org/MyEnergi/conversationHistory/s/244LIN3E
Product name: Escalation and Success
Status: escalated

Session duration: 20 hours, 35 minutes, 38 seconds

The customer did not provide a problem description.

Ruled out causes:
✗ Generative response

A record of the troubleshooting session follows:

** ** ** ** ** Self-service ** ** ** ** **

Assistant [13:56 UTC]: What product do you need assistance with?
Anonymous Customer [13:56 UTC]: eddi 

Assistant [13:56]: Query
Anonymous Customer [16:05]: Eddi serial number 21227004 is dead as confirmed by my installer from Cinergi, I have very limited sight and cannot supply you with the requested information other than to say that the electrician has carried out a thorough check and confirms the unit is dead. I would prefer to speak to a human as I have great difficulty read the AI text box words. I am requesting a replacement under warranty please. Please contact by telephone on my mobile xxxx(email: xxxxxxxxxx

Assistant [16:05]: Generative response
Anonymous Customer [16:05]: I understand you would prefer to speak with a human agent, and I can see this is important for your warranty replacement request. Let me connect you with one of our specialists who can assist you directly by telephone and process your replacement request for your Eddi unit (serial number 21227004). 

Assistant [16:05]: Submit your question
Anonymous Customer [10:31]: Submit
Name: xxxx
Email: xxxxxxxxxxx
Region: Great Britain
What type of customer are you?: End User (Customer)
What’s the reason for contacting us?: Product Fault
Which product is the main reason for your contact?: eddi v2.1 (Two Antenna)
Serial Number: 21227004
Additional details: Confirmed ‘dead’ by Cinergi electrician, no lights at all, tripped breaker and blew supply fuse in spur box. Unit is fitted with relay board but the circuit it fed was isolated some weeks ago (dual fuel towel rail heater) main circuit controlled Sunamp Thermino which is working correctly after btpassing the Eddi unit. Cannot give you much more information other than that the ‘bypass position on the switch will not stay on and doesn’t supply any power to Sunamp if held .
Allow myenergi to change my device settings: ✘

For context, @toodles cc'd me on his support tickets, so I've followed the conversation. It's been painful to watch unfold. This appears to follow a familiar playbook: a strategy designed to frustrate and wear down the complainer.

For several years I've seen the MyEnergi team post online saying how amazing they are, but Toodles' experience has been a real eye-opener. 

My experience of MyEnergi has been limited to their EV solution which I’ve found generally very good, but I have definitely seen rather a formulaic approach to support. Sad to see the customer - @toodles - not being put front dead centre.

@majordennisbloodnok Indeed so. When a company manufactures a renewable energy product to be used in conjunction with other devices designed for the same reason and promoted for such purposes, would one not imagine they would also know how to interface the two products?

It has been made clear to me by MyEnergi that they do not know how to connect the two devices and we have had to ask the installers electrician to instruct them on how this is accomplished! Too late in the day, their Level Four Support is telling me that they could organise another engineer to attend and re-wire the Eddi so that it would work with the Sunamp - though no time line was indicated for this task. As it has taken them 2 weeks plus to achieve no more than send a replacement unit which they have failed to wire up for the task required, I have instructed my installer to attend so that we may have some hot water again as from tomorrow (Yippee!). With a second bill for a further £210 for this work to be carried out, I’ll be seeking further discussions with MyEnergi in due course. Regards, Toodles.

Yikes, another charming reply to @toodles from Darren, Level Four Support - Team Leader (no less).

I wonder if there's a level five and beyond.

Posted by: @editor

↑

I wonder if there's a level five and beyond.

My guess is that “this one goes up to eleven”.

@majordennisbloodnok Perhaps Level Eleven will see this note I received earlier then:

Your support ticket 759856 has been updated.

To add additional comments, reply to this email.

Darren (myenergi) 29 Jan 2026, 16:45 GMT Hi, Ive said i will organise an installer to rectify the wiring. We cant pay any compensation im afraid.  Darren Level Four Support - Team Leader

I tend to take those sorts of responses with a pinch of salt, @toodles. The priority, of course, is for you and your wife to have your hot water back and available again, and all the tidying up can happen afterwards.

However, what Darren has said can, at a later date, be tested if you wish to go down that route. If, in their carrying out a warranty repair, you incurred costs as a result of their negligence or ineptitute, that’s covered by consumer law which trumps their company policy. That’s not to say that looking for legal redress is necessarily a preferred option but I just wanted to use it to highlight what a company says and what they have to do are not always the same thing.

@toodles @majordennisbloodnok 

My expectation from EV charger manufacturers has been seriously rocked, as I posted not long ago..

When I started raising support requests to the manufacturer, I could very occasionally see the funny side of the repeat questions. 

But after my pointed TrustPilot review, I started receiving unwanted personal attention. And yes, they managed to make a case with TrustPilot that I had not bought the product from them. So I had the review removed (I had bought from a retailer)..

The semi-automated Trustpilot review system was no match for sustained persistent targeted reporting of real customer views. 

@majordennisbloodnok Indeed so Major; my previous message to Darren was thus:

Me 29 Jan 2026, 15:12 GMT Darren, I think I have made it abundantly clear that we have a need for hot water without delay; you wrote that you would only wire the Eddi as you seem to think it should have been wired. To my way of thinking, this was all you were prepared to do and so I have requested the services of Cinergi to return to the normal operating status we enjoyed previous to the failure. As for you stating it would not cost us anything - it has already cost me £210 and I appear to be without any hot water for the foreseeable future as you show no intentions of wiring the Sunamp as it was previously. We can sort out how you compensate us later please.   Regards,

Posted by: @toodles

↑

@majordennisbloodnok Perhaps Level Eleven will see this note I received earlier then:

Your support ticket 759856 has been updated.

To add additional comments, reply to this email.

 

Darren (myenergi) 29 Jan 2026, 16:45 GMT Hi, Ive said i will organise an installer to rectify the wiring. We cant pay any compensation im afraid.    Darren Level Four Support - Team Leader

My EV charger took a few iterations and escalations. They had sent a replacement before confirming how it would get installed. In the end, they did agree to pay the electrician. There´s this funny law about keeping goods one did not order..  😂