Forums

Search with Wattson
Forums
Renewable Heating
Air Source Heat Pum...
Recommended ASHP in...
 
Notifications
Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Recommended ASHP installers in Hampshire

 
Page 3 / 3
Air Source Heat Pumps (ASHPs)
Last Post by Toodles 2 years ago
29 Posts
5 Users
7 Reactions
5,679 Views
RSS
Majordennisbloodnok
 Majordennisbloodnok
(@majordennisbloodnok)
Famed Member Moderator
Joined: 4 years ago
Posts: 1763
22/05/2024 10:39 am  

Posted by: @toodles
↑

My point is, has it become the norm to expect failings in any work one has carried out by a contractor?

It may well have become the norm to expect failings but that still doesn't make it acceptable.

Legally, we can expect a paid service to be of a reasonable standard. At a bare minimum, it should deliver what it is required to and that includes things like "making good". In relation to a heat pump installation, everything should have been installed according to specifications and to manufacturers' requirements, and if something like lagging is normal to expect (which, of course, it is) then it should be installed fully and properly. It should be presentable given it's in someone's home and it should meet the design criteria - if they said it would keep the house at a given temperature at a predicted power consumption that is what it should do.

Of course, in any complex job there will be an element of uncertainty; things will go wrong, faulty parts are a fact of life, people get sick, expectations vary. In my opinion, snagging is the process of bridging the delivery of what, properly installed, should do the job and identifying where it actually still has issues. Installing a pump upside down is not a proper installation so is NOT something a customer should have to pick up. If everything has been lagged tidily and properly but one small run in an obscure area has been missed, that's exactly what I'd expect snagging to pick up.

Expecting a good standard of work is not being fussy. Any installer/engineer/workman/builder worth their salt will be just as fussy as any customer could reasonably be expected to be and any that see the customer as fussy aren't professional enough to be trusted. This does, of course, exclude the exceptions that prove the rule; the odd customer that won't be happy unless each piece of pipework has been polished to a shine before the lagging is applied or the one who prefers contrasting coloured cable clips and so asks for the cabling to be redone.

In short, snagging is acceptance that we're all human. It finds and corrects honest mistakes. The practice of some tradespeople to do a shoddy job and only fix what's found out is a completely separate matter and unacceptable in all cases.

 


105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"


   
👍
2
ReplyQuote
 benson
(@benson)
Reputable Member Member
Joined: 2 years ago
Posts: 300
Topic starter 22/05/2024 5:43 pm  

@toodles yes that is regrettably the standard approach when dealing with most contractors, I would agree. It appears evident (?) that you had to tackle cinergi on a number of points, whereas I just felt I didn't want to double check and question their proposal anymore. 

What you have said about your small bedroom rad seems to have certain parallels and again they were looking at replacing a rad in one of our smallest rooms that looks massively oversized to me and the TRV will usually turn the rad off within 10 minutes of the heating coming on. This would have been disruptive for sure to replace.

I have no doubt if I had the time and inclination I could get to a point where I'd be reasonably happy to proceed with them. That said a few weeks ago my only other benchmark was a company called Neater Heat (advertising themselves as renewable heating specialists) who popped round, had a somewhat meaningless chat for the entire morning, and next step was sending me a contract to sign requesting a 25% deposit (£3000), with not even an attempt at a heat loss survey or proposal regarding what radiators we'd need to change. Thus in comparison to them, they were a significant step up.

 



   
ReplyQuote
Toodles
 Toodles
(@toodles)
Famed Member Contributor
Joined: 4 years ago
Posts: 2712
22/05/2024 5:54 pm  

@benson Sounds very familiar (unfortunately) Of course, those who read and contribute to this forum are likely to be the keen and more enlightened potential customer / consumer of renewable energy projects. If we are wary of the vagaries of various installers and their foibles - what chance does the man on the 49 bus stand???

Regards, Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
ReplyQuote



 Judith
(@judith)
Prominent Member Member
Joined: 2 years ago
Posts: 519
22/05/2024 6:56 pm  

@benson & @toodles from both your previous posts and our experience the heat loss in the larger rooms was correct (compared to my own analysis using Heatpunk) but they wanted to increase the radiators in the two smallest rooms which was unnecessary.

That said I’m sure we could work with them.


2kW + Growatt & 4kW +Sunnyboy PV on south-facing roof Solar thermal. 9.5kWh Givenergy battery with AC3. MVHR. Vaillant 7kW ASHP (very pleased with SCOP 4.7) open system operating on WC


   
ReplyQuote
Toodles
 Toodles
(@toodles)
Famed Member Contributor
Joined: 4 years ago
Posts: 2712
22/05/2024 7:00 pm  

@judith Good, I did have all my fusspot snags resolved to my satisfaction and we have been very pleased with the performance and the COP of 4+ most of the time seems to confirm that though there is an LLH in the circuit, fpr all that it still works well and silently too. Regards, Toodles.


Toodles, heats his home with cold draughts and cooks food with magnets.


   
👍
1
ReplyQuote
Page 3 / 3
Forum Jump:
  Previous Topic
Next Topic  



Share:

Join Us!

Worth Watching

Latest Posts

Click to access the login or register cheese
x Powerful Protection for WordPress, from Shield Security PRO
This Site Is Protected By
Shield Security PRO →