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Rate your air source heat pump installer & installation

Mars · 2021-03-28T10:13:43Z

Since delving into the world of air source heat pumps, one of the biggest headaches that we experienced was finding a reputable, competent installer, and this is common concern amongst people that are considering ASHPs. So the aim of this thread is for homeowners across the UK to rate/recommend their air source heat pump installers where they are, with the hope that it may help people find installers that are good at what they do and get the job done at first time of asking. I think we should all promote credible installers so that it improves the level of installations of heat pumps.

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Air Source Heat Pumps (ASHPs)

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Anonymous 2296

(@Anonymous 2296)

Joined: 4 years ago

Posts: 27

20/01/2022 7:04 pm

@saf1973 Will do. Foolishly, I paid most of the money, not realising quite how problematic the install was. A different installer has taken a prelimary look and said they'd strip it right back and reinstall afresh; unfortunately, they're so busy I haven't been able to pin them down to do a full report, so am stuck for the moment. Very good luck with resolving yours - it's so disappointing when we invest (not only financially) so taking the plunge.

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Anonymous 2296

(@Anonymous 2296)

Joined: 4 years ago

Posts: 27

20/01/2022 7:11 pm

@julianc Ah, that makes sense with the RHI cut off (I haven't applied because my MCS certificate hasn't been supplied; one of many issues arising...!). I'll take a look at Ecobubi. Thanks so much.

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Alec Morrow

(@alec-morrow)

Reputable Member Contributor

Joined: 4 years ago

Posts: 216

20/01/2022 7:26 pm

@zoomuno being in the industry and understanding the way it’s run is also depressing.. buyers of heat pumps are not the only ones taken for a ride

whats needed is a bit of investigative reporting…

Professional installer

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Anonymous 2296

(@Anonymous 2296)

Joined: 4 years ago

Posts: 27

20/01/2022 7:46 pm

@alec-morrow It really is. Kicking myself for being taken in by a master salesman who I suspect (like too many others) has jumped on a bandwagon and is letting down scrupulous installers. Heard recently from a professional trade body that substandard heat pump installations are becoming a majority of their complaints and they expect this to increase further...

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Alec Morrow

(@alec-morrow)

Reputable Member Contributor

Joined: 4 years ago

Posts: 216

20/01/2022 8:14 pm

@zoomuno you need to know it is not easy to get decent training, and even decent support.

i rang vaillant for instructions about something they said look on the web, i said i had, then he looked and said he couldn’t find them so tried to email them. but the vaillant server couldn’t send me the 20page document because it is too big.

this is why a lot of installers give up and don’t care

Professional installer

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Morgan

(@morgan)

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Joined: 5 years ago

Posts: 698

21/01/2022 10:15 am

@alec-morrow perhaps @editor could use the weight of this site and home farm to try and encourage the BBC and others to kick off a public investigation.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

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Mars

(@editor)

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Posts: 4474

Topic starter 21/01/2022 2:25 pm

Posted by: @morgan

@alec-morrow perhaps @editor could use the weight of this site and home farm to try and encourage the BBC and others to kick off a public investigation.

An investigation into what Morgan?

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Morgan

(@morgan)

Noble Member Member

Joined: 5 years ago

Posts: 698

21/01/2022 3:06 pm

Posted by: @editor

Posted by: @morgan

@alec-morrow perhaps @editor could use the weight of this site and home farm to try and encourage the BBC and others to kick off a public investigation.

An investigation into what Morgan?

@editor

As per the suggestion by @alec-morrow five posts up.

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

👍

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Alec Morrow

(@alec-morrow)

Reputable Member Contributor

Joined: 4 years ago

Posts: 216

21/01/2022 3:28 pm

@morgan @editor

the industry is not fit for purpose as many are finding out.

do people really think north european countries in the EU put up with end users wondering if weather compensation is a good idea?

i don’t think people realise how they are being taken for a ride..

Professional installer

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Transparent

(@transparent)

Famed Member Moderator

Joined: 4 years ago

Posts: 3134

21/01/2022 3:56 pm

Does @editor want this discussion here in this topic?

I'm very new here. But if someone knows how to start a new topic like "Educating the public on energy matters" and can move the above comments into it, then I'd like to respond there please. 🙂

If this happens, please tag me so I know where to go!

This post was modified 4 years ago by Transparent

Save energy... recycle electrons!

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Alec Morrow

(@alec-morrow)

Reputable Member Contributor

Joined: 4 years ago

Posts: 216

21/01/2022 4:05 pm

@transparent the reason this doesn’t happen is that those advising government have stakes in it not happening. BEIS does consult the industry extensively but the people advising are almost all on payroll from companies outside the UK. And the U.K. consumes big time in heating and the foreign owned manufacturers love our ignorance as we spend more with them

Professional installer

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Mars

(@editor)

Illustrious Member Admin

Joined: 5 years ago

Posts: 4474

Topic starter 21/01/2022 4:24 pm

@transparent, I've moved some of the conversation to this existing topic about installers and installations which is more on topic. If your response is more about electricity, you can start a "Educating the public on energy matters" thread in the electricity providers forum if you'd like.

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