Posted by: @morgan@editor yes they’re MCS.
That's good to know. We're interviewing the CEO of MCS a week on Monday via Zoom, and I would be happy to raise this with him in the interview. We won't name you or the company (it'll be a "comment we've seen recently") and see what his advice is. If you're OK with this, you can share some more information with me (via private message) on this case, so that we can provide him with as much background information as possible. Please let me know.
Get a copy of The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@editor more than happy with that. Basically having accepted the quote an initial deposit is required. Once paid a full tech’ survey is carried out. Deposit of c£3.5k paid. Tech survey carried out on 10th August. I’m now not receiving any response to emails from the boss of the company who carried out the survey or the company itself. On Monday I intend to contact Rob Vine the head of sales who carried out the initial survey and quoted the price. If still no response things will have to become more formal. I need my ASHP CH system in before winter. This is indeed very frustrating.
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
@Morgan, that is very frustrating. I will raise this and see what suggestions they have. I'll share them with you before the video goes live in case you don't have an answer or feedback by then.
Get a copy of The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @morgan@editor more than happy with that. Basically having accepted the quote an initial deposit is required. Once paid a full tech’ survey is carried out. Deposit of c£3.5k paid. Tech survey carried out on 10th August. I’m now not receiving any response to emails from the boss of the company who carried out the survey or the company itself. On Monday I intend to contact Rob Vine the head of sales who carried out the initial survey and quoted the price. If still no response things will have to become more formal. I need my ASHP CH system in before winter. This is indeed very frustrating.
@morgan, I called in at JL Phillips today. IMO all is well with them and there will be no need to do anything more formal. I'll PM you.
@kev-m you’re a star. I dropped an email to all and sundry at the company today. Lo and behold just received a call with an install date in October.
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
Posted by: @derek-m@editor Hi Mars,
It may be useful to ask the MCS CEO about Sam's case, she still has not received any form of help and the builder and Omnie keep claiming no responsibility.
Good idea Derek. I'll ask them to comment about what one can do when non-MCS accredited installers don't deliver a job properly.
Get a copy of The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@Morgan, that's great news. I won't be raising this with the MCS then 😀
Get a copy of The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
Posted by: @editor@Morgan, that's great news. I won't be raising this with the MCS then 😀
@editor you might like to suggest to him that recommendations are made to MCS registered companies that within their remit they communicate and update customers.
To have the survey done on 10th August and have it suggested on that day that an install would be possible toward the end of August/early September and then to hear nothing, and indeed have several emails ignored is frustrating at best. To have this having deposited a considerable sum of money tends to become worrying.
Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.
2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.
@Morgan, I'll add this to my list of questions and areas of concern.
Get a copy of The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@jennyross Did you go through with your installation, and if so, could you comment on how you got on with your installer?
- 26 Forums
- 2,233 Topics
- 49.7 K Posts
- 299 Online
- 5,898 Members
Join Us!
Podcast Picks
Latest Posts
-
RE: Octopus Cosy & Octopus EV + bidirectional smart tariff, together. What, eh?
Thanks for sharing this, it is clearly disappointing, B...
By Batpred , 16 minutes ago
-
-
RE: Grant 13kW Aerona3 - issues getting zones to temp
Just to be clear this won’t be a Grant LLH/combo volumi...
By Crimson , 1 hour ago
-
RE: Master & Slave Zones/Setback
Many, perhaps most, heat pumps run their water pumps oc...
By JamesPa , 2 hours ago
-
RE: My experience with 3 heat pump surveys: Heat Geek, British Gas & Octopus
Firstly I agree with @grahamf above, very sensible comm...
By JamesPa , 2 hours ago
-
RE: PV Panels on roof in Conservation Area
Update: .... Council said, "Yes", to installing PV &am...
By colinc , 4 hours ago
-
@old_scientist Well it does seem pretty evident that it...
By bontwoody , 6 hours ago
-
RE: Effect of Mitsu PAR WT60 Wireless Controller
@sunandair We were not present to do a tidy changeover ...
By DavidAlgarve , 9 hours ago
-
I’m frankly amazed you think anything I have posted on ...
By Majordennisbloodnok , 11 hours ago
-
RE: Replacing knackered oil boiler with Samsung ASHP - Perthshire
Thanks for your full reply @mike-h. It certainly cleare...
By DowallyDrifter , 13 hours ago
-
RE: Daikin Octopus installation update - I saw my first defrost. 😍😂
I don't seem to have a mixer valve. Just pressure regul...
By Jancold , 15 hours ago
-
RE: New Fogstar 15.5kWh upright solution
😁Yes, the 90Amps capacity in total in an 8k inv...
By Batpred , 15 hours ago
-
RE: Question about Heating Pump Operation mode – Ecodan FTC6 v20.06
Thanks, I have à split model so there is no water circu...
By Johj45 , 1 day ago
-
RE: Say hello and introduce yourself
This discussion has gone quite deep for our Hello &...
By Transparent , 1 day ago
-
RE: Midea ASHP – how to set weather compensation
@pash44pump - it sounds as though you are close to havi...
By cathodeRay , 1 day ago
-
Let's see if we can tempt @glyn-h to give his insights....
By Mars , 1 day ago
-
RE: What crazy nonsense are inverter limits and why are they imposed?
Let's first note what those parameters are. They are ...
By Transparent , 1 day ago
-
I’ve met the Flexi-Orb team, and they come across as ge...
By Mars , 1 day ago
-
Webinar on "Heat Pumps for Home Owners" Thursday 20...
By Mars , 2 days ago