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Name and shame heat pump installers that have done shoddy work

 
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Air Source Heat Pumps (ASHPs)
Last Post by Mars 4 years ago
56 Posts
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 6 years ago
Posts: 4834
Topic starter 14/03/2022 10:25 am   [#354]

If you've had an unacceptable or poorly installed heat pump this is the forum to name and shame those installers. Too many homeowners are reluctant to name installers that have done shoddy work and who do not want to rectify their poor quality, third-rate work, but it's essential we start weeding out the poor ones. 


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How Installing a Heating System Became a National Nervous Breakdown
Pre-order with free UK shipping.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.


   
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name and shame heat pump installers
Graham Hendra
 Graham Hendra
(@grahamh-energy-donkey)
Estimable Member Member
Joined: 5 years ago
Posts: 114
14/03/2022 4:54 pm  

Mars this is tempting, but im not dishing the dirt. I know some amazing installers too.

18582187 1326190657496542 4902730858722186023 n

 


Heat pump builder, R and D engineer for Haier Europe and head Energy Donkey


   
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Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 5 years ago
Posts: 704
14/03/2022 8:08 pm  

@grahamh 

😂😂😂


Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
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 witchcraft
(@witchcraft)
Estimable Member Contributor
Joined: 5 years ago
Posts: 91
21/03/2022 7:33 pm  

 Here goes, Greenfoot Heating Solutions (Sawbridgeworth) - can't make MMSP work, Vaillant pump fitted incorrectly, carpet ruined, now comms have ceased.  MCS case and court case to follow.



   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 6 years ago
Posts: 4834
Topic starter 21/03/2022 9:45 pm  

@witchcraft, how have you found the process with MCS? Have they been helpful in guiding you through the process? Intrigued about the potential court case. I assume that mediation is not goin well. 


🔥 Britain’s Heat Pump Shitshow
How Installing a Heating System Became a National Nervous Breakdown
Pre-order with free UK shipping.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.


   
ReplyQuote
 witchcraft
(@witchcraft)
Estimable Member Contributor
Joined: 5 years ago
Posts: 91
21/03/2022 9:59 pm  

@editor MCS, complaint needs to go in again, their website just froze after I pressed "submit" earlier.  Mediation, No idea, the installer has gone quiet on me hence the small claims court

 



   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 6 years ago
Posts: 4834
Topic starter 21/03/2022 10:19 pm  

@witchcraft, how annoying about the site freezing. Please keep updating us, as I’m very curious to see how this all plays out, especially with MCS.


🔥 Britain’s Heat Pump Shitshow
How Installing a Heating System Became a National Nervous Breakdown
Pre-order with free UK shipping.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.


   
👍
2
ReplyQuote
 witchcraft
(@witchcraft)
Estimable Member Contributor
Joined: 5 years ago
Posts: 91
22/03/2022 10:20 am  

@editor MCS Finally got a MCS form submitted and sent in the forms for the county court



   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 6 years ago
Posts: 4834
Topic starter 22/03/2022 9:24 pm  

@witchcraft, well done. I look forward to seeing how long it takes to get a MCS response.


🔥 Britain’s Heat Pump Shitshow
How Installing a Heating System Became a National Nervous Breakdown
Pre-order with free UK shipping.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.


   
ReplyQuote
 witchcraft
(@witchcraft)
Estimable Member Contributor
Joined: 5 years ago
Posts: 91
27/03/2022 9:35 am  

MCS promised a response in two working days on the 22nd, as yet I have heard nothing.  Not a good start.

 



   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 6 years ago
Posts: 4834
Topic starter 27/03/2022 11:50 am  

@witchcraft, thanks for the update and I'm very interested to see how this all plays out.


🔥 Britain’s Heat Pump Shitshow
How Installing a Heating System Became a National Nervous Breakdown
Pre-order with free UK shipping.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.


   
👍
2
ReplyQuote
 witchcraft
(@witchcraft)
Estimable Member Contributor
Joined: 5 years ago
Posts: 91
29/03/2022 1:49 pm  

@editor Well I have received a contact from the MCS people (after I emailed them to chase).  

Sadly the complaint form still doesn't work (I have a fully up to date and standard Mac so surely it should work?!). I'm awaiting their reply as to how I can raise a complaint with them.

 While I am happy with the heat pump itself I'm beginning to utterly despair of my ruddy installer and pretty much everything else in the arena.



   
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