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Name and shame heat pump installers that have done shoddy work

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Air Source Heat Pumps (ASHPs)

Last Post by Mars 4 years ago

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Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4854

Topic starter 14/03/2022 10:25 am [#354]

If you've had an unacceptable or poorly installed heat pump this is the forum to name and shame those installers. Too many homeowners are reluctant to name installers that have done shoddy work and who do not want to rectify their poor quality, third-rate work, but it's essential we start weeding out the poor ones.

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name and shame heat pump installers

Graham Hendra

(@grahamh-energy-donkey)

Estimable Member Member

Joined: 5 years ago

Posts: 114

14/03/2022 4:54 pm

Mars this is tempting, but im not dishing the dirt. I know some amazing installers too.

18582187 1326190657496542 4902730858722186023 n

Heat pump builder, R and D engineer for Haier Europe and head Energy Donkey

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Morgan

(@morgan)

Noble Member Member

Joined: 6 years ago

Posts: 704

14/03/2022 8:08 pm

@grahamh

😂😂😂

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.

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witchcraft

(@witchcraft)

Estimable Member Contributor

Joined: 5 years ago

Posts: 91

21/03/2022 7:33 pm

Here goes, Greenfoot Heating Solutions (Sawbridgeworth) - can't make MMSP work, Vaillant pump fitted incorrectly, carpet ruined, now comms have ceased. MCS case and court case to follow.

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Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4854

Topic starter 21/03/2022 9:45 pm

@witchcraft, how have you found the process with MCS? Have they been helpful in guiding you through the process? Intrigued about the potential court case. I assume that mediation is not goin well.

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witchcraft

(@witchcraft)

Estimable Member Contributor

Joined: 5 years ago

Posts: 91

21/03/2022 9:59 pm

@editor MCS, complaint needs to go in again, their website just froze after I pressed "submit" earlier. Mediation, No idea, the installer has gone quiet on me hence the small claims court

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Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4854

Topic starter 21/03/2022 10:19 pm

@witchcraft, how annoying about the site freezing. Please keep updating us, as I’m very curious to see how this all plays out, especially with MCS.

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witchcraft

(@witchcraft)

Estimable Member Contributor

Joined: 5 years ago

Posts: 91

22/03/2022 10:20 am

@editor MCS Finally got a MCS form submitted and sent in the forms for the county court

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Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4854

Topic starter 22/03/2022 9:24 pm

@witchcraft, well done. I look forward to seeing how long it takes to get a MCS response.

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witchcraft

(@witchcraft)

Estimable Member Contributor

Joined: 5 years ago

Posts: 91

27/03/2022 9:35 am

MCS promised a response in two working days on the 22nd, as yet I have heard nothing. Not a good start.

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Mars

(@editor)

Illustrious Member Admin

Joined: 6 years ago

Posts: 4854

Topic starter 27/03/2022 11:50 am

@witchcraft, thanks for the update and I'm very interested to see how this all plays out.

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witchcraft

(@witchcraft)

Estimable Member Contributor

Joined: 5 years ago

Posts: 91

29/03/2022 1:49 pm

@editor Well I have received a contact from the MCS people (after I emailed them to chase).

Sadly the complaint form still doesn't work (I have a fully up to date and standard Mac so surely it should work?!). I'm awaiting their reply as to how I can raise a complaint with them.

While I am happy with the heat pump itself I'm beginning to utterly despair of my ruddy installer and pretty much everything else in the arena.

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