Search with Wattson

Notifications

Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

Heat pump house issues help needed

Air Source Heat Pumps (ASHPs)

Last Post by Derek M 3 years ago

4 Posts

3 Users

1 Reactions

1,498 Views

RSS

Andrew3236

(@andrew3236)

New Member Member

Joined: 3 years ago

Posts: 1

Topic starter 19/08/2023 6:49 am [#1047]

Hello everyone,

I've just moved into a rental property with an ASHP, probably as old as the house so from about 2013.

I have no instructional documentation for the system, and especially for the control panel, no branding at all so the error codes are completely meaningless. It's not pulling any heat into the house, we are completely relying on the immersion heater for now.

Please see the photos attached.

The outside ASHP is a danfoss unit, inside there's not much of a brand or model to go by.

Thanks all for any of your help. My landlord here is being extremely unhelpful with any of this.

Quote

bontwoody

(@bontwoody)

Noble Member Contributor

Joined: 4 years ago

Posts: 1045

19/08/2023 4:16 pm

Hi Andrew, i dont have any experience with Danfoss heat pumps, but I am a landlord and being unhelpful isnt really an option he has. He is responsible for providing a functioning heating system, imagine if your heat pump was a gas combi, he has to get an engineer around to fix it asap. The rules in Wales are different to England so I would suggest you get in touch with Citizens advice to force the issue with him.

House-3 bed partial stone bungalow, 5kW Samsung Gen 6 ASHP (Self install)
6.9 kWp of PV
10kWh DC coupled battery
Blog: https://thegreeningofrosecottage.weebly.com/
Heatpump Stats: http://heatpumpmonitor.org/system/view?id=60

👍

ReplyQuote

Derek M

(@derek-m)

Illustrious Member Member

Joined: 5 years ago

Posts: 4425

19/08/2023 4:25 pm

As far as I am aware your landlord is required to provide a fully functioning heating and hot water system. I would therefore suggest that you contact Citizens Advice in the first instance and seek their help.

Whilst you may wish to try to resolve any problems yourself, I would caution that your landlord could then possibly claim that you caused the problems or at least made them worse.

I believe that your landlord is responsible for providing the correct information and instruction for you to be able to operate the system in the most efficient and effective manner.

ReplyQuote

Derek M

(@derek-m)

Illustrious Member Member

Joined: 5 years ago

Posts: 4425

19/08/2023 4:51 pm

I have attached copies of the various Danfoss manuals for future reference, though I would again suggest that you heed the advice to contact Citizens Advice.

Danfoss DHP-AT Heat Pump Installation & Service Manual AN089486453198en-010101.pdf

Danfoss DHP-AT Heat Pump User Guide BC089486453202en-010101.pdf

ReplyQuote