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Growatt battery disconnected

Eliuccio · 2025-10-25T09:52:47Z

I apologise I have missed already a relevant thread on this. I essentially feel a bit desperate as it is more than one week now that my 2x Growatt 2.56kWh LiFePO4 battery cells are disconnected (with all the financial loss that is coming with it), and I could not come up with a simple solution. First, the installer basically dodged me as the 2-years workmanship are expired. Now it's clear they are not interested in helping. I did switch off and on the inverter, hoping that it would see the battery again. I also tried to check any physical damage to cables but it's very difficult to visualise the back and side of my batteries because they are really near the extarnal wall of the house encased in a wooden cabinet (pictures and video attached). Remote whatsapp support from Growatt was better, but essentially stopped when they asked me to open the battery and check if it was powered. I didn't feel confident doing that and asked my electrician to come. He couldn't so far, hence I will have to call someone else. I thought I would anyway post here in case someone else had a similar experience and would share how they handled it. Thanks in advance for any feedback!! Elia

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Eliuccio

(@eliuccio)

Trusted Member Member

Joined: 1 year ago

Posts: 56

Topic starter 03/05/2026 11:13 am

Posted by: @transparent

↑

Your neighbour could take a photo of their Service Fuse, ensuring that it shows the cabling which enters and leaves it.
If they email that to the DNO, together with the reference number on the card, then it might show enough to assess whether the supply is looped.

I doubt this will happen, but I will try and suggest it!

Thanks!

Happy Sunday!

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