@technogeek Yep, the same here. Toodles.

Posted by: @technogeek

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@toodles

Posted by: @toodles

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We never had any satisfactory and accurate billing details,

The same experience I had with E.ON Next. My Mothers smart meter had never worked and I refused to settle any account with them until the consumption was sorted out, which required a special department to go all the way back to the beginning and recalculate her entire usage again. It was a nightmare!

We had a similar issue twice, someone kept coming to take a reading and this would trigger a massive bill. I raised it twice with Octopus, they sorted it without issues. 

We just refused anyone wanting to take a manual reading (of course, "unless Octopus would request it"...). So the problem never happened again. 

@batpred I understand that Eon Nextplease is to radically axe their export rate soon… unless you have solar kit installed by them! Toodles.

Posted by: @toodles

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@batpred I understand that Eon Nextplease is to radically axe their export rate soon… unless you have solar kit installed by them! Toodles.

I can confirm a trend with EOn ... From compliance/ethics to these odd t&c, the pattern is clear. As for PV, I suspect our install is too simple for most folk to do.

Specially as there will probably not be any added value for MCS "monopoly" markup. More on that on the "getting ready for export" thread

I've just been emailed this by OVO:

We’re sorry to tell you that our Heat Pump Plus add-on will no longer be available from 1 February 2026. This means that you’ll pay your standard home electricity rate for all energy used to power your heat pump from this date.

That's a real shame as I don't have solar or battery and this was by far the best deal going for me.

I've just received several emails saying OVO has axed its Heat Pump Plus tariff. I wonder what that means (legally) to homeowners who had an OVO heat pump installation to avail of the tariff. 

Apart from a switch to Octopus, what other options are there for homeowners now?

@transparent, any thoughts?

@editor can you move to a different Ovo tariff, such as an EV one or an “economy7” type one?

my take is it’s better to reward their kind offer with your 2 fingers and find a new provider that suits HP use

@agentgeorge, I'm surprised by this announcement and looking into as I've only just found about it... will email OVO now for comment and what options homeowners have.

On the back of this OVO announcement, I’m reaching out to homeowners who had an air source heat pump installed by or through OVO (or who were sold a heat pump by OVO or one of its partners/installers together with a specific energy tariff).

If that’s you, please get in touch with me urgently, either by direct message on the forum or via email to: editor@renewableheatinghub.co.uk.

We’re looking into whether certain heat pump sales may have been mis-sold where the purchase decision was based on an implied promise of a long-term, low-cost electricity tariff to run the system.

What I need from you:

• If you still have them, please check your sales documents, emails, quotes or any marketing materials from OVO or the installer.
• Look for any mention of “lifetime costs,” “payback calculations,” “operating costs” or any financial projections that did not make it clear that a special tariff was only temporary.

Even if you’re not sure, please get in touch. Something as simple as a projected savings figure that didn’t highlight the temporary nature of the tariff could be significant.

Important clarification: If you did not purchase your heat pump through OVO or one of their authorised installers/partners, this request does not apply to you. This is specifically about sales linked to OVO’s tariff offerings at the point of sale.

Posted by: @editor

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I've just received several emails saying OVO has axed its Heat Pump Plus tariff.

No surprise here then.  It was never going to be sustainable without some effort on their part to control the heat pump so that they could play games. 

Tariffs are definitely closing in, EON has made their EV Tarrif significantly less attractive and also withdrawn the enhanced export tariff if you have a ToU import tariff (I wonder if they were getting arbitrage).  The best Octopus tarrifs seem to involve giving them control, ultimately we will have to surrender at least some control if we want to benefit.  The question is how much and how much will the tech cost us.  An EV charger, required for Intelligent GO unless you e EV itself is compatible (mine isnt) is 1K, the min battery (required for several other tarrifs) appears to be ~2.5K.   Both, for me, have a 10year payback, the technology for both is still evolving as are tariffs.  Not sure its worth the investment.

@jamespa, I think this is a very fair and nuanced take, and it gets to the heart of the problem. Most of the “good” tariffs now are either explicit loss-leaders or conditional on surrendering some degree of control, whether that’s EV charging, batteries or demand response. None of that is inherently wrong, but it does shift cost, complexity and risk onto the consumer. As you say, once you factor in the hardware (chargers, batteries, compatible vehicles) the payback stretches out to a decade or more, by which time both tariffs and technology may have moved on. That’s an enormous leap of faith.

What’s different with heat pumps is that they’re not discretionary tech. You can choose whether to buy an EV or a battery; heating is non-optional. So tying affordable heating to experimental tariffs, hardware lock-in or remote control feels much more problematic. Heat Pump Plus looked like a way to avoid that (simple, transparent, no control games) which is why its withdrawal feels so significant. It’s not just about one tariff ending, it’s about what replaces it and whether we’re comfortable building the economics of home heating on ever-shifting incentives rather than stable market design.

Posted by: @jamespa

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Tariffs are definitely closing in, EON has made their EV Tarrif significantly less attractive

This only really applies if the end user is someone who was 'gaming' the smart charging aspect to get cheap electricity for more than 6 hours per day, which has always been within the terms of use for Intelligent Octopus Go.  The essentials of the tariff are still there.

The type of user adversely impacted by the changes is someone plugging in an EV daily to request a full battery smart charge (so asking for 80kWh, which can't typically be delivered in 6 hours).  The smart charger allocates charging outside the 11:30pm-5:30am period to complete this, and the end user then benefits from a 7p rate for that period too.  In some cases, users were trying to slow down the rate of car charging to maximise the time period on 7p rates further.

The change will limit all users to 6 hours of cheap rate tariffs per day.  Octopus are simply enforcing the terms that were already in place and were being 'gamed' on an increasingly frequent basis.