Renewable Heating Hub Heat Pump Forums

Search with Wattson
Forums
Sustainable Sidetra...
Electricity, Tariff...
What criteria would...
 
Notifications
Clear all

Joining the Renewable Heating Hub forums is completely free and only takes a minute. By registering you’ll be able to ask questions, join discussions, follow topics you’re interested in, bookmark useful threads and receive notifications when someone replies. Non-registered members also do not have access to our AI features. When choosing your username, please note that it cannot be changed later, so we recommend avoiding brand or product names. Before registering, please take a moment to read the Forum Rules & Terms of Use so we can keep the community helpful, respectful and informative for everyone. Thanks for joining!

What criteria would you rate an energy provider on?

 
Electricity, Tariffs, Monitoring, Electrics & Providers
Last Post by Mars 5 years ago
4 Posts
3 Users
4 Reactions
3,048 Views
RSS
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 6 years ago
Posts: 4853
Topic starter 21/01/2022 10:02 pm   [#284]

I'm curious - if you were to rate an electricity/energy provider, what criteria would you rate them on? 


🔥 Britain’s Heat Pump Shitshow
How Installing a Heating System Became a National Nervous Breakdown
Free UK shipping.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.


   
Quote
 Prunus
(@prunus)
Estimable Member Member
Joined: 5 years ago
Posts: 75
21/01/2022 11:26 pm  

At the end of the day it's all about tariffs.  Might not be the cheapest, but a tariff to suit your use case - eg cheap EV charging overnight.  Obviously this is a bit nuts at the moment.

Then, secondary stuff:

  • can you get in touch with them to sort things out when they inevitably go wrong?
  • do they have sensible billing (or do they want eg massive direct debits upfront)?
  • do they generate any renewable electricity themselves, or do they claim to be green by buying renewable certificates instead (a bit of a scam IMHO)?  I don't pay a lot of attention to fuel mixes because, until we're 100% renewable 24/7, at the end of the day somebody has to be using gas.  It's much better to be building more generation (and storage) to reduce the amount of gas needed than argue about which customers get assigned to which existing generation.
  • how well does their smart meter/platform/etc work?

 



   
👍
2
ReplyQuote
Majordennisbloodnok
 Majordennisbloodnok
(@majordennisbloodnok)
Famed Member Moderator
Joined: 5 years ago
Posts: 2130
21/01/2022 11:52 pm  

I rate an energy supplier like any other company; a good job for a fair price.

What do I expect in “a good job”? Fitness to my needs, honesty, respect, integrity. Do I expect perfection? No, and I may have to accept the “least bad”.


105 m2 bungalow in South East England
Mitsubishi Ecodan 8.5 kW air source heat pump
18 x 360W solar panels
1 x 6 kW GroWatt battery and SPH5000 inverter
1 x Myenergi Zappi
1 x VW ID3
Raised beds for home-grown veg and chickens for eggs

"Semper in excretia; sumus solum profundum variat"


   
👍
2
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 6 years ago
Posts: 4853
Topic starter 22/01/2022 10:59 am  

As mentioned in another post, we're going to allow homeowners and consumers in the UK post formal reviews. The first two electricity providers are up:

E.ON Next: https://renewableheatinghub.co.uk/e-on-next

Octopus Energy: https://renewableheatinghub.co.uk/octopus-energy

The process is quick and easy, and will help consumers get honest reviews. Just scroll all the way to the bottom of the respective posts, to the comments, and there’s a tab for reviews. Please click on it and submit your review.

There are six rating criteria: Tariff variety, price, customer service & support, sensible billing, online portal & app, and easy to contact. Please rate each of the criteria out of 5 stars – 1 star being the worst and 5 stars being excellent.

Lastly, if you'd like me to add your electricity provider next, please just leave leave a reply and I'll get onto it.


🔥 Britain’s Heat Pump Shitshow
How Installing a Heating System Became a National Nervous Breakdown
Free UK shipping.
Rewritten and updated for 2027
📘 From Zero to Heat Pump Hero
🛠️ Bodge Buster
New to heat pumps?
Take the Heat Pump Fundamentals course and use INTRO50 at checkout for 50% off.


   
ReplyQuote
Forum Jump:
  Previous Topic
Next Topic  
Share:

SPONSORS

Join Us!

Installer Finder

Degrees of Separation

Latest Posts

SPONSORS

Members Online

Click to access the login or register cheese
Protected By
Shield Security PRO