Octopus Energy

Octopus Energy

Octopus Energy entered the UK market in 2016 “to disrupt the status quo with energy that’s good for the planet, good for your wallet, and, honestly, good for your soul.”

If Octopus Energy is your electricity provider, please share a review below by scrolling to the end of this post. There are six rating criteria: Tariff variety, price, customer service & support, sensible billing, online portal & app and easy to contact. Please rate each of the criteria out of 5 stars – 1 star being the worst and 5 stars being excellent.

3 1 vote
Tariff variety
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Total name
5 1 vote
Support
5 1 vote
Billing
5 1 vote
Online
5 1 vote
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Mark Smith
Mark Smith
4 months ago

On Octopus Go 🐙

Majordennisbloodnok
807 kWhs
4 months ago

Octopus have been up-front and straight with us; a refreshing experience after the feeling that EDF were just looking for opportunities to swindle some more profit from us.

Chaim Bacon
3 months ago
Tariff variety :
     
Price :
     
Customer service & support :
     
Sensible billing :
     
Online portal & app :
     
Would you recommend them? :
     

We were moved to Octopus when Avro went bust. Gas prices had doubled, but we were changing to ASHP, so that didn’t really matter. Our electricity price also went up from 15.5p to 20.5p per kWh. The service with Octopus so far has been great when I’ve needed them. Octopus were also quick to install a smart meter for us last week, after we had asked Avro and the previous supplier for over three years, but they all failed to supply it.

My main concern now is the amount of electricity the ASHP uses and that it seems it’s going to be far more expensive to heat our home with ASHP than gas. I had expected a price increase, but not this much! I’m expecting our overall bill this year to go from about £1,200 to £2,600. including the price increase everyone is suffering plus the high cost of heating home with ASHP.

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