Octopus Energy: 5 Stars for Tariff Variety, 4 Stars for Price, 5+ Stars Customer Service & Support, 5 Stars for Billing, 5 Stars for Online Portal & App, and ‘Yes’ I would definitely recommend them to anyone.

I doubt that I could add any previously undocumented praise for Octopus Energy, they have been so much better for our needs than our previous providers Eon and before that N-Power. I like the company ethos and their genuine approach to fairness to customers - despite many pressures from government policies and the current situation with Russia and Ukraine. I have found them to be very obliging and helpful over my numerous questions and queries when I wished to transfer my energy needs to them from Eon. Eon were not very helpful over updating my SMETS1 meter installed by N-Power, even though it failed to report consumption to them and as a result of this, I received many estimated readings. Octopus stressed the need to consider my decision and then consider again before I applied to transfer to them ‘Due to the volatile situation we are experiencing’; This was in May and June 2022 when I was approaching the end of a fixed tariff with Eon. When I made the decision to transfer to Octopus, I knew I would see a substantial hike in the energy tariffs but still wanted to transfer - and am very glad I did. Of course I was on a fixed tariff initially but once they had established they could get half hourly readings from our electricity meter, I applied and transferred to the Agile tariff and … as we have 8.1 kWp. Of solar PV production, applied for Agile Outgoing as well. We have found that these schemes have worked very well for us and, as we had our Tesla Powerwall installed (took 9 months to be delivered) in November are now able to make the most of off peak energy - helps us - helps the grid! There is one thing I would like to hear about and that is an interface for the Powerwall app to enable me to program the varying Agile ‘download’ times to charge the Powerwall. Regards, Toodles.

Really happy with octopus. I do not remember being with anyone else tbh. 

I second toodles on the ethos and customer service is excellent. 

They have also been very accommodating with agile export. We had them change our meter to a smart one a while back. 

We have been with intelligent octopus go for a while and they introduced new functionality (of variable times to charge the car) very gradually and making sure it added benefit to the customer at each stage. They passed the lower costs to charges when phasing out ECO in full. So 3.5p/kwh will be missed when it goes..

Happy to add Scottish Power and the review 'dont touch with a barge pole, shocking customer service and impenetrable processes.'

We were with Octopus  in our old house and it was faultless. This was in the days before smart metering and we had a fixed price tariff.

We moved to our current house four years ago (again with Octopus) and I resisted a smart meter for the first couple of years. We finally moved across (a couple of years ago) and Octopus installed the meter (a painless process). We then moved to Agile (again, easy) and have been with it pretty much ever since. With the imminent arrival of a heat pump our tariff of choice is Cosy (no EV here) and have no concerns about the ease of transition from Agile to Cosy .

Our generation based FIT is with Scottish Power. If I could rate them as hopeless, I would : unresponsive, slow to pay, daft rules of when to submit readings and no feedback if a reading is unsuccessful. I'd move if I could be bothered, but now I have a better grasp of their shortcomings, I'm just sticking with them.